Bill Doraty Kia

I purchased a 2016 Forte on 5÷13÷16 from Bill Doraty in Medina and Gary the sales rep that I dealt with was great. However, Nick Nageotte the «Sales Manager» ruined my ENTIRE experience. I simply just needed my memorandum title that was promised to me WEEKS ago so I could obtain my licence plates. I made several attempts to rectify the situation. The lack of courtesy & professionalism displayed by Nick was appalling. After empty promises of an over night delivery, I expressed my concerns & dissatisfaction to Nick. His response was: «What do you want me to do about it?» HOW ABOUT FIGURE OUT WHERE THE HELL MY TITLE IS?!! HOW ABOUT HOLD SOMEONE ACCOUNTABLE FOR THIS MISHAP? I simply asked for a tracking # and instead of making customer service his number one priority, Nick thought that it would be best to pass the buck and he suggested that I make additional phone calls to his other departments. If Bill Doraty Kia cares about their customers (and potential customers) they need to send Mr. Nageotte back to customer service training. His condescending tone and lack of concern for the customer is disgusting. It is hard for me to fathom that this man is in a managing role. Someone needs to bring him back down to earth and make him realize that without customers, he would be unemployed. Try going above and beyond for the customer. Find a way to «wow» them, NOT to give them the brush off. ‘The 7 Sins of Service’ is a great read. Get a clue.

Even if this place had the car I wanted at the right price, the way I was pressured into buying a vehicle I wasn’t even sure about was such a turnoff. An extremely uncomfortable experience. Won’t ever go back.

Man have they changed since they sold the business. I bought my second Kia from them, received an offer for a free oil change, cabin air filter & wiper change. for my old Kia. I was told that I could use it because it was a «customer loyalty thing.» Sounded reasonable.
Got here… nope. Not only was the service person rude and insulting he had to get a manager, who was also rude.
Last car purchased here.

We are from Erie, PA, and were in search of a Kia Sorrento. nowhere in our local area had what we were looking for. We drove to Montrose ford and their employees did not seem eager to help us, nor work for a deal that we could afford. We were convinced that we would be leaving Ohio without a new vehicle our family desperately needed. At one last ditch effort, we stopped at Bill Doraty’s, and it was the best car buying experience ever! I came in the door very discouraged and sad, Adam a sales manager approached us, and his first reaction was to my sadness. he was convinced in making me smile, and helping us out. Not once did Adam or Steve make us feel bad about our low credit score, in fact, they gave us helpful pointers. they were caring, kind and compassionate. I will travel the 2 hours again when I purchase a new vehicle… I am a lifetime fan of Bill Doraty Kia. From the bottom of our hearts, we thank you

Literally called from the expressway in a van that was overheating that had been in and out of the garage 3 times un two weeks. I had enough and called and talked to Judy W. She told me to come on in so I did. She immediately introduced me to Tom Walls and we got started on what was the easiest most pleasant car buying experience I have ever had! In 3 ½ hours I was on my way with my new Kia Soul!

Thank you to the excellent staff and Jeremy the sales manager at this KIA dealership. You provided my client with a wonderful deal on a beautiful Sorento and she is thrilled. I appreciate you honoring the deal we negotiated with professionalism and a great attitude and including my special request of filling it with balloons! Out of all the dealers I work with covering the entire United States, this is one of my favorites and I will be sending all of my KIA clients here! Way to go. Keep up the spectacular service.

Bought a car here and loved the service.
I recently misplaced my keys on vacation in ny and called to ask my options when I got home. They were friendly and made me feel better about my situation. I was in and out in 2 minutes.

Bought a new 2012 Kia Sedona here in late September. We were told we qualified for a certain loan for the purchase. Several days later we had to go back because they said we didn’t qualify and that the new payment would of course be more money. Then we had to go back a few days later to sign papers for something that they missed. It has been about 3 weeks since we bought the Sedona and they still haven’t paid off our trade in.
Service was good before the sale, but once the papers were signed they don’t return phone calls and requests for information even after leaving multiple voice mails (they won’t take the calls either, the calls go straight to voice mail).
I’d rather pay a little more elsewhere and get treated better after the sale.
I wouldn’t go back here again, nor would I recommend this dealer.

While their service department is very efficient and does a good job, I can’t say the same for the business practices of the sales dept. All of the Kia Sportages that we looked at had $ 1700 «security pkgs.» tacked on to the sticker price. Even if you can negotiate you will be lucky to get down to paying full sticker.

I went to Bill Doraty Kia to buy my first car. My mom has a Kia and seemed like a good match. She took her car in to get its regular scheduled service. I was looking for something economical and still fun. They took care of her car quickly and was very courteous. The sales people showed me and let me test out a new Optima while my moms sorrento was getting serviced. The sales staff was friendly, low pressure and did not rush me into making a decision. Everyone was extremely professional and it made a hard decision very easy. Thanks guys, you would have 2 ratings but my mom does not know how to Unilocal