classic bait and switch salesman double checked availibilty of motorhome and assured me it was still for sale so I drove from Pittsburgh cash in hand found an extra driver look at unit liked it go into office to start the paperwork and before I could sit down another salesman entered and said that I could not buy unit someone had put a down payment on this unit but financing wasn’t approved and that I could not purchase EVENTHOUGH I HADCASH horrible experience
David V.
Classificação do local: 1 Medina, OH
I purchased a 2016 Salem Villa from Avalon RV in Medina, Ohio on 9÷14÷2016. The trailer was delivered by Avalon RV to Holiday Camplands in Andover, Ohio on 9÷18÷2016. On delivery, the furnace fuse was blown. The next day, I purchased a new fuse and attempted to replace. When the ends of the fuse touched the panel, it immediately sparked and blew. I reported the issue to Avalon RV on 9÷19÷2016 but the service department was closed. I called again on 9÷21÷2016. I contacted Avalon RV again multiple times on 9÷22÷2016, but did not receive a return call until 9÷24÷2016 after I e-mailed the General Manager on 9÷23÷2016. On 9÷24÷2016, the service department informed me that they only service units in a 50-mile radius of their shop. They offered technical assistance over the phone. On 9÷25÷2016, I paid out of pocket for a local electrician to troubleshoot the issue. He found that there are likely two short-circuits in the wiring and possibly a bad electrical board in the furnace compartment. The product was delivered in this condition, and now the dealership is not only non-responsive, but is refusing to service a product that was damaged upon delivery.