Toyota of McDonough

The service department personnel will greet you with a welcoming smile in Toyota of McDonough, but they cannot be trusted! This particular service department consists of totally dishonest, incompetent and unethical individuals that will attempt to rip off gullible customers.
I have personally caught their mechanics fabricating unnecessary repairs while having a simple oil change… not once but twice!
At times, I just wonder how many little old ladies have been taken advantage of at this unscrupulous dealership.
Caveat Emptor… buyer beware!

Buying my vehicle was easy. We were helped by Mrs Rose. Never felt pressured and she answered all our questions promptly. The maintenance department has always been top notch with us. Making sure they explain all procedures needed and not needed. Not once we have been hit with a surprise charge. Very happy to have them so close to our office.

The service department is top notch; fast response, thorough, and a car wash!

Great customer service, car was priced reasonably. As for the downside, we waited for 45 extra minutes to get the car after we had paid for it.

Evidently my first review was reported and deleted because it mentioned a specific company that Ive used that is better to do business with, and as a result, was considered promotional. So I’ll try it again and keep it within the rules so I don’t offend this terrible excuse for a Toyota Dealership.
What a huge waste of time playing your typical car dealership games. To add insult to injury, they also advertised a $ 25 gift card for test driving a vehicle, which they didn’t honor.
There are many added BS (bovine feces) fees it is just pathetic. They put window tint on most of their cars and charge you $ 399 for it when you don’t even want it (you can get a better tint job done for a lot less $$$). $ 150 for nitrogen in the tires (told them to remove it and fill it with air and they said they couldn’t). Over $ 1000 for a protective coating over the perfectly fine factory paint job… Again, more unnecessary crap that isn’t removable.
They also Advertised $ 6500 off retail price and Toyota Motor Credit backed financing at nationally advertised interest rates (told us we qualified based on credit rating) but then they try to back pedal and say it is one of the other, not both like they advertised clear as day without any fine print. Guess there is a reason this dealership is rated so poorly.
Oh and don’t bother using the trade-​in evaluator on their website, because they won’t offer you anything near what their website claims… ($ 1500 less than what it claimed. I know this will vary some but they weren’t even in the same ballpark). Unless you’re willing to grossly overpay for the new car! Then they’ll be more than happy to manipulate the numbers to make it seem like you’re getting a good value on your trade in, even though you’re not. False advertisement at it’s best with Toyota of McDonough!
There are many alternatives to this place, so do your homework. There are other Toyota Dealerships in the Atlanta area that don’t try to force ridiculous dealer-​options down your throat. Find out the TRUE value of the CAR your looking for, find out what incentives are being offered nationally, and research what the average sale price of the car you are looking at is, so that you can be an informed shopper that doesn’t get taken advantage of by this shady dealership. I love Toyota but the games and deceptive tactics this dealership employs need to be exposed.

Friendly service and parts staff! Quick same day appts. The layout is simple and the lot is easy to navigate.
Unilocal will not let me post a short review so I have to keep rambling at this point but I have said all that needs to be said about the dealership. Thanks Unilocal for making me write nonsense in order for my comment to post.

Great place to take my Rav4 in for service. They go over what’s needed and have a no pressure sales approach.

If you want to play games and waste your time this is the place to go buy cars.
I do all I can to keep my money local to the economy, but enough is enough.
In 2012 we purchased a new 2012 RAV4. The buying experience was one of the most frustrating I have ever been through. I’m an educated consumer… when I walk through the door it is my way or the highway. Yet I endured 5 trips from the salesman back to the back office to see that I got the deal I wanted. I was ready to walk after the 4^th.
The service department does a fine job all though I will say it should not take an hour to get an oil change which is typically what it takes. Dealerships wonder why they loose out when a car becomes older to local shops. The reason is simple… Hurry the hell up!!! If I can go to my local oil change place and be in and out in 30 minutes or less then there is no reason you should be able to do the same. None the less my experience with the service at this dealership has been just fine. Professional bunch of mechanics and service writers who just seem understaffed.
Now fast forward to yesterday. We were in the market for a bigger SUV and decided on a new Highlander after considering several models that we test drove. Once again tried to give this local dealership a chance. First of all the salesman was extremely knowledgeable on his product. We were flexible on colors and the dealership had one that met our requirements with the options that we were looking for. We told the salesman that were weren’t going to play around with the haggling and games that we put up with last time, but wanted to try to deal locally.
The sales guy went to his back office manager and came out with a price which was MSRP with a bunch of dealer options. At this point my wife and I became extremely upset. My wife got on the phone with another dealership that she went on a test drive with as they had a model with the same option with another color that we also liked. The salesman did all he could to try to salvage the deal and came back with a figure that was more in line. I named the price that I was willing to pay and the back office manager came out to tell me the same BS story everyone is given. This is below invoice. We can beat anyone. No one could offer you the price you are wanting… blah blah blah.
My wife got in contact with the other dealership and told them the situation. She of course got in contact with her back area manager and he said that he would work with us.
We arrived on site and on the desk was a paper with the offer slightly higher than what I asked for. Told them no games this is what I will agree too if you want my business today. One trip back and I had that offer sitting in front of me.
Toyota South in Morrow (I will also do a review for them as well) isn’t that much further down the road and it’s a shame that this dealership hasn’t learned that.
Enjoying our new Highlander, but not from this dealership…

I have never owned a Toyota; however, wife is a huge supporter of Toyota products. At first I didn’t want to purchase Toyota but I have to admit Toyota makes a quality product. That being said this dealership has zero integrity or customer service. The sales staff do not know the product they are trying to sell. The floor manager actually lied to us several times. The general manager would not even come out of his office and meet with us! He never replied to any of our emails after the dealership sent out a generic email to our home.
We will never use this dealership again!

We just got our 4Runner fixed and fixed correctly this time and at our expense at another Toyota dealership after dealing with this incompetent dealership. We purchased this vehicle new from them along with service coupons for 15 oil changes and an extended warranty to cover repairs. All we used them for was oil changes and nothing else. No air filters, no cabin filters or no tire rotations. We didn’t have a problem then. Then came the day our 4Runner needed a repair. That’s when they showed their tru colors. Our differential was bad with a loud roar and I even told them what was wrong. Their so called diagnosis was that the wheel bearings were bad instead. They replaced them. I picked the car up later and as I drove out of their place it made the same exact noise that I drove in with. I took it back and told them it wasn’t a bit better. They so called diagnosis it again and tell me the roar is coming from the tires now. They refused to do any more work to it. Our extended warranty expired three weeks later. 9600 miles later the roar was so bad it was dangerous to drive. Our now excellent Toyota dealership we use told us it could have locked up. We just had it replaced and now our 4Runner is whisper quiet. And by the way we still have the same exact tires on it that Toyota of McDonough said was causing the noise. They are also whisper quiet .
This dealer has cost us a lot of money. $ 2603 to replace the differential now. The money we spent for the extended warranty and deductible with them is money down the drain. Any one who thinks their service department is excellent may change their mind if they ever need a repair. You may be lucky and your Toyota may never need a repair. We were not so lucky. When we took our car to them we thought it would be fixed properly and every thing would be fine. It wasn’t. Any automobile repair facility that would let a car leave their place making the same noise that it was brought in for to repair and tell the customer it was repaired and then refuse to repair it when it was brought back is as unethical and dishonest as you can get. This is exactly what Toyota of McDonough has done to us.

Officially have bought two cars from them. First car buying experience years ago went fantastic. This last experience not so much. Not only did it take forever to negotiate, but then took hours just to get the car out of detail. I was then told to bring it back to get the tint done since when it was sold to me they said it was included. Took a couple of weeks just to get the original sales rep on the phone but then to actually confirm an appointment took forever.
Also did my car loan through my credit union, and thought everything was finalized. A couple months later my credit union sends me a letter saying they never got my title. After three attempts to get it straightened out with Toyota I finally spoke to someone that seemed to actually listen and save the correct information about my credit union. I always love Toyota but this last experience was the most difficult.

I was new in United states and i didn’t know anything about buying cars. I would not recommend this place to any of my friends and family. I’ve been paying too much and it is more than 6 years to pay considering the fact that my aunt co-​signed for me. I was too ignorant and wasn’t attentive to what i was getting myself into. The dealers wear a fake façade; i thought he was an advocate for immigrants like me and that he knows how it feels because he was new in this country not that long ago as verbalized by the sales person. He even used his family for his scheme, so much lies. grrrh! I’ll finish paying this car someday but I’ll let karma be the judge for all of these. I hope you don’t have troubles sleeping and feeding your family with other people’s pitfalls.
thank you for educating me and that i should only trust myself.

This Toyota dealer does NOT have any integrity in what they promised. I am hugely upset with how they treated me. This is my experience:
Monday morning I received a call from them regarding a quote for 2012 Toyota Sienna. They told me because it’s the end of the month, they were willing to lose money on this car, so if I go there right now, i would make the deal without any more negotiating. This dealer is more than an hour away from me, so I specifically confirmed with them again about the deal, year, and the model of the Sienna. I also told them I don’t want to negotiate anymore.
After driving for more than an hour, I spoke with the manager that I’ve been dealing with, his name is Jason Tootle. He said to wait for a moment while they try to locate the car.
Half an hour later, they came to me saying they thought the deal is for 2011 Sienna, which I know there’s a $ 1000 rebate for it, and they won’t honor the previous agreed price for 2012 Sienna over the phone. I am so upset, and after saying NO to their offer, everyone in the dealership tried to avoid me. Jason Tootle, the Internet Sales Director, kept talking over the phone, and won’t say anything to me. NOT EVEN AN EMAIL, OR PHONE CALL after that. What a disgrace, they don’t have any integrity in what they said. I won’t trust anything this dealer says from that point.
JASON TOOTLE, do you know that my wife is pregnant, and I had to drive almost 3 hours back and forth your dealer??? You didn’t even dare to talk to me after you messed up yourselves.
I finally realized that Sandy Springs Toyota is the best Toyota dealership in Atlanta area.