Serra Toyota Scion

My husband and I bought a car from Serra Toyota last weekend, and had a great buying experience. Andrew was our salesperson, and Jim the GM helped us the most, but it seemed to be a team effort here. There was no sales pressure, and they handled everything from my trade in pay off to printing off my new registration. We will definitely look at future vehicles here before going anywhere else.

Had an amazingly efficient, honest, straight-​forward experience purchasing a new 2016 Toyota Highlander at Serra Toyota Scion with Mr. Yunker. He made it simple, offered the best price he could give me right off the bat, did not use smoke and mirrors, and I felt comfortable purchasing the car then and there. The finance representative Liam was very kind and also straightforward and efficient. From test driving the vehicle to driving it home took a total of 3 hours. That’s it! Perhaps the experience at Serra Toyota is sales rep-​dependent, so I do very much recommend Mr. Yunker for his expertise.

Read on for full customer experience. MARCEL was the salesman from who we bought our car. I was not at all happy with customer service. For example, the day we went there to drop off the check, Marcel was on a phone. He saw us come in. He knew why we were there. Instead of asking us to wait a minute or hanging up, he called my wife n I to the desk by pushing the chairs with his feet from under the table from across the table. Also, the day we went there first time, we test drove 3 cars for which Marcel had no information for and also looked uninterested in showing them to us. We, however, liked a car so we started having conversation with him. He seemed very agitated when asked to give some discount or give us some add ons. I AM A CUSTOMER I WOULD ASK FOR SOMETHING MORE!!! We were not unhappy because we didn’t get any addons or deal. We were upset at his attitude. The only reason we got the car was because it looked like a good price. He didn’t even have the courtesy to say that he will check with the manager. During a casual conversation, he once told us that he does not like to suck up to customers like the others. If you like a car, u take it. Furthermore, when we picked up the car, it was clean on outside but poor cleaning job done on inside. There was dried coffee in the cup holder and dust in the ac vent.

I am ripe to buy a car this week… old one is dying… and I previously had and liked a Camry. Went into Serra Toyota yesterday… and the salesman Jake was as obnoxious as a salesman could be. I asked a few simple questions about the basics of the car… instead of answering me, he went on busily pointing out all kinds of features to the cars that I had already told him I was not interested in. I needed basic information and got the runaround. He could have just said «I don’t know» or «I’ll find out» or even just kept his mouth shut instead of trying to pretend that I hadn’t asked and obfuscating away… This is the worst kind of high pressure deliberate attempt to confuse someone I have run into in a long time.
All the other dealerships we stopped at today were at least courteous and tried to help.
I would not buy a car from Serra Toyota after this experience. I wouldn’t trust them to be honest. If they have a good product they shouldn’t need to give people the run around and the hard sell. They should know better. Everyone else does these days.

Absolutely disgusted with the service I received here. I did not purchase a vehicle, but the sales staff were incredibly high pressure, pretended to not have my deposit recorded (until I produced the receipt), and lied regarding used Prius warranties that were still within term limits (100k, 60k, whatever amount of years) which I confirmed by calling Toyota.
I was berated for not deciding to purchase the vehicle I test drove. I’ve had breakups go smoother than this.

I bought my first car from here a couple of weeks ago. They have a great selection of clean used cars. My salesman Stephen M. was great. He explained everything to me and made sure that I was completely satisfied when I left. If you go in talk to Stephen.

Serra Toyota recently sold our daughter a used Subaru Outback that was unsafe to drive. Repairs would have cost as much as the purchase price – about $ 4800. So, this ‘reputable’ dealer refused to take the car back. Eventually, after a lot of anguish, anger, frustration, etc., she returned to the dealer Saturday. He wanted another $ 1100 for an older Avalon with more miles on it. He offered a 10% ‘discount’ off the overall price so, then, they were haggling over $ 600. She told him that she’s a poor student [at UM] and that’s a lot of money. He said he would see if the finance department would give her a loan, to which she replied, «I know you have the authority to lower the price. What’s $ 600 to you? You probably spent that on your shoes!!» After agreeing to NOT complain on social media, he relented and she got the less-​than-​desirable replacement for an ADDITIONAL $ 300. Who would have thought that a Toyota dealer would have sold a car so unsafe as the Subaru – not I – and have treated someone so poorly? Beware!

I called about a specific car, they said they had it and I should come over to look at it. I arrived and they said they had the car but it was being certified and I couldn’t test drive it. It was listed as already having been certified. Furthermore, they could have told me that over the phone and not wasted my time. They quoted me $ 1000 less than three other dealers for my trade in. They were rude, unapologetic, and very unprofessional. Be ware!

Simply called regarding a used car they offered online. I not only offered them less than$ 1,000.00 less than what they were asking (it’s a used car, you are supposed to try to bargain) but also offered them cash in full… today! What dealership doesn’t want to get a car off their lot, the same day with cash?! apparently these buttheads. I barely finished stating my offer to the associate and she like NO, absolutely not. I simply told her if she wanted to talk to her manager (isn’t that what all car salesman are supposed to say «well, I will have to talk to my manager») instead of making the final call for the facility since I am offering to buy it today… again in cash, than call me back. In the most snooty way one could possibly say this, she says «oh well here’s the owner right here, would you like to talk to HIM?» He gets on the phone, I was super nice wanting to work with them and he started this cocky speech about how he has been in business for 20 something years and KNOWS he has the best prices and absolutely isn’t budging. So I said ok thanks! Ironically as soon as I hung up the phone, I had an email from my bro in law with the exact same car for almost $ 1500.00 less. It had only 7k more mileage on it. Guess he didn’t check his «low» price good enough! I’ll never give them a second thought for a car purchase.

3 years ago I leased my Tacoma from Serra and everything was great! The service, the salesman, the managers, and even the service dept. when I brought it in for a recall and an oil change. This was in Feb of 2009. Jan 2012 my lease was about to be expired and I was planning to buy-​out the lease because of low mileage and a great buy-​out price. I called Serra and to no surprise, my old salesman was no longer working there (high turnover in dealerships) so I was directed to their main finance guy. I had called 3 – 4 weeks early because I wanted to get the ball rolling and my last payment had been made anyway so I was going to buy-​out then. He was very cut and dry with me, almost like he felt as if I were wasting his time. He told me I had plenty of time and to call back a few weeks later and he’d get it all taken care of. If that wasn’t a turn off, then my call back a few weeks later sure was. I kept being tossed around between sales people as if nobody wanted to help me buy-​out my lease. It was almost as if they disregarded me because I didn’t want to turn-​in and finance a new vehicle or lease a new vehicle so they could make a bigger commission. I called the main finance guy and left a message with all my info and he never called back. They obviously didn’t want my business so I took it to Szott on M-​59 instead and they took care of me right away. It had been two weeks since then and I received an automated email from their sales manager at Serra about my lease expiring soon and whatnot. So I replied through their website with my horrible experience and also to inform them that I had taken my business elsewhere. It’s been a little over a week since that email was sent and no reply to that either. I do not recommend this dealership at all! They used to be great but gradually their customer service has gone down the drain.