Fairfield Inn & Suites by Marriott

I spent less than 8 hours on this property so I can’t say that I experienced all of Fairfield’s amenities. Than being said the bed and the office chair both worked flawlessly. The bathroom was clean and supplied an endless supply of hot water… endless might be a bit too strong of a word.
Didn’t bother to eat breakfast there because the Fairfield breakfast is one of the worst around. I’m sure the franchise owners don’t have much say so in who supplies their food but someone needs to let corporate know.

Unfortunately, I wish I could say my experience was better but it was pretty much awful. Check-​in was a breeze and rooms are modest, but clean. What really ruined it for me was a «computer error» that gave another guest the key to my room. I was getting ready to shower before heading out for dinner, when I heard someone open my door and walk in. This old lady walks in and rushes right back out. The front desk had given her my room and a key as well. I immediately called the front desk, incredulous, and they apologized profusely and took full responsibility, but if I had not been in the room at the time, or if that guest was not an honest person, they would have had full access to my belongings and could have easily taken anything they wanted. They tried to rectify the situation by offering a free room upgrade and a «reduced» rate for the room. I laughed and said that I didn’t think I should even be paying a dime. They did comp the room and assured me that it would not happen again, but it’s hard to feel safe at a place where a computer error could be this egregious. I’m a Hilton Diamond member and this experience makes me glad for it. This l, unfortunately, will be my last stay at a Fairfield Inn, and possibly other Marriott properties as well.

I originally planned to stay here for a three week business trip. After checking in, showering and preparing for the next day I flip the sheets back to check the mattress and you guessed it, bed bugs. I found roughly 30 red blotches on the side of the mattress. I immediately call the front desk and they offered an «upgraded suite» and $ 4 in quarters to wash three weeks worth of my clothes, not dry clean my suits. The new room and the $ 4 did not help me sleep through the night. They did not offer to treat my suitcases like the Holiday Inn Express does but instead suggested that I throw my $ 300 set in the trash lol. Not an option… When I spoke to the real manager about feeling uncomfortable after being in the suite, he tried to reassure me by saying housekeeping checks and flips the mattresses daily to check for things that may «injure guests or the housekeeping themselves». If that was the case, how did bed bugs end up leaving 30+ blood marks in the first mattress? I ended up leaving the hotel after the conversation with him. Upon returning home for the weekend, guess what? I spot bed bugs crawling out of my suitcase and onto the floor. Thankfully I had some pretty strong bug spray to treat the suitcases.
The features of the hotel weren’t even that nice. Tiny pillows, 50 basic channels, bathroom appliances could be upgraded, and finally my case of bed bugs.
I hope management sees this and works on some compensation and accommodation policy.

After making reservations at another Marriott hotel and finding they were overbooked– we found a room here. The rooms were updated and met our needs for a place to rest for the night that was safe and comfortable enough. Nothing overwhelming to just make you need to stay here again but, it was a good night sleep. The room was comfortable with adequate space and furnishings. They had updated with idocks and flat screens (expected in 2015).
The beds were not to my liking. they are hard. The bathroom water presuire is the other
was awful… like trikling out. I get saving water but I can’t deal with needing 10 minutes to fully wash my long hair. I also was really looking forward to a nice hot shower to ease my aching body after a long drive… I did not get that here.
The linens, towels, pillows were all typical. Free breakfast was what you would expect– meh. We ended up grabbing McD breakfast and used the free breakfast for some quick fruit and cereal to tide the kids over until we got out of the room.
Now the front desk service when we checked in was phenomenal, Larissa encompasses everything you would expect and more from Marriott. SHE WAS AMAZING!!! She made everything so much better and heck, I may be rating based on her CS somewhat because I honestly can’t see myself choosing to stay here again (unless left without other Marriott options) with many better Marriott’s in the Atlanta area. Anyway, her service was phenomenal-​so helpful, friendly, warm and just made our night better. All in all, it is a decent hotel but there are better options. I personally would not chose to stay here again for the lack of water pressure mainly.

The customer service was exceptional!!! All the staff were pleasant and very accommodating… They all went out of their way to help, especially Candy!!! The rooms need to be renovated… They are currently making upgrades to the lobby area, but I hope the rooms are next in line!!! Overall, it was an comfortable stay…

I just had an excellent experience at this Fairfield Inn. Yes, as far as layout, design, comfort etc., it is what you would expect from any Fairfield property. However, the customer care I received from Crystal upon my check-​in and the service offered by the room servicing staff member, Dan were exceptional. I felt very welcomed and my group of 17 was well accommodated by the hotel staff. All other staff we encountered were helpful and pleasant as well.

All I can say is this was a great place to stay. Ultra clean rooms, free shampoo and a kick-​ass pool and spa experience (at least it was for me.) All the staff smiled and were pleasant-​nobody with a case of the Mondays. (remember that line from Office Space?) Of course it wasn’t Monday but people can have one of those days anytime. Jennifer, the staff member who handled my checkout, was up to the task and engaged me in conversation about what I liked and didn’t like about the property. I also educated her about the Unilocal site, which she had never heard of. I told her she would get a nice write-​up in my review. The free breakfast was sufficient for me but may be lacking for others. Coffee, juice, tea, milk, yogurt, b/​f bisquits, waffles, cerial, oatmeal, bagels, bread, fruit and a few other things. If you just have to have your bacon & eggs, you’ll need to go to a restaurant. I highly recommend this property. Be sure to ask for a room NOT overlooking the a/​c condenser fans, which cycle ²⁴⁄₇ and can be a little disruptive. BTW-​the Wi-​Fi service is lame. So is the public computer. Their ISP is also lame.

I have been trying to go to sleep here for 3 hours now. The hotel allowed adults to leave at least 6 unnattented kids under 12 alone in the room next to mine since 8pm, it is now 1am. They have been inneffective at dealing with these kids, or locating thier parents. The kids won’t tell them where they are.
We asked the kids very nicely to quiet down twice before involving the front desk.
Because of business travel I have spent more than 2000 nights in hotels in the last 10 years. From low end properties like super8 and motel 6 all the way up to high end boutique hotels. This is hands down the single worst experience I have ever had with noisy neighbors. Let’s face it, it happens sometimes. However, this Marriott property couldn’t even handle a room full of ten year olds. They are still making tons of noise in there and the hotel has been unwilling and/​or unable to handle this matter professionally. I would avoid this particular property like the plague.

It’s just like any other Fairfield. The rooms are clean and well appointed. There are free cookies in the lobby in the afternoons, and there is the pantry with tons of ridiculously salted microwave entrees and other choice junk foods.
The breakfast is free. If you’re into breakfast pastries, juice, packaged oatmeal and fruit, you’ll be fine. If you’re like me and a tad more selective, you’ll stop at the nearby Cracker Barrel, where you can get real oatmeal (or what appears to be real oatmeal).
The walls are thin, so if anything, you know that you’re never alone. Great choice for a solid sleep over.