Estes Express Lines

I tried calling their Chicago terminal in regards to a damaged glass table I received. I was told by the top brass that «we own this industry», «what makes you think we need you’re business?», and so on. The guy told me he was the «Regional Manager», but sure didn’t act like it. Its really hard to believe that a company with such scum bags at the top has been able to get so far. Luckily Home Depot replace the table at no cost and was willing to ship it with a different carrier.

Another one star reciew!
I wish I would have seen these reviews before. I never would have ordered from Home Depot knowing they use this company.
I got a call Thursday saying I would get a delivery between 9 – 1 on Friday. The message did not indicate anyone needed to be home or otherwise, so I went off to my work class as usual. I arrived home around 12 and nothing was there, but I figured they have another hour, so I can wait around.
By 8pm still nothing there.
I check the status information online and guess what! It says it was develiered AND the signature is illegible. Oh right, BECaUSE I DIDNT SIGN FOR IT!!! Of course they are not going to know where it went or who it went to.
I would love to know which house my chairs were delivered at and who is enjoying them right now. What company delivers them to the wrong place?
I can’t wait to deal with this on Monday. #sarcasm.

Our package was supposed to arrive on the 23^rd between 10 – 2 pm. I called at 6 pm that day and told them my package did not arrive, they told me they had tried to call at 11 pm and since no one answered (phone was at work with me while boyfriend stayed home) they wouldn’t deliver.
I rescheduled for the 25^th and was expecting a phone call. They show up unannounced and early while we were all just waking up. They didn’t even help us with the 200 lbs package. The couch set had a lot of damage. Not satisfied.

These guys blow. Home Depot uses them to make deliveries, and I’d ordered $ 1500 worth of tiles which today they «delivered» by dumping them in my front yard in the rain. Wouldn’t bring them inside. My sitter was the only one home, so she called to ask what to do. I called the delivery guy and asked can you at least put them beyond our side gate so they wouldn’t be up for grabs outside our house. The guy said no. I asked what company he worked for, because I was gonna complain. He wouldn’t tell me. He just kept saying «Home Depot! Home Depot! Call Home Depot.» Well I did, and lodged complaint with them, and also sent them a link to Estes craptacular Unilocal page to boot.

Estes West in San Diego has to be one of the worst companies to do business with. Estes set up a delivery window for a pallet. I agreed to their time. I did not request any special time. I was at our warehouse waiting for them. They never showed up and didn’t call. I called dispatch just before the window was expiring. He told me that they wouldn’t be able to make it on time. Dispatch suggested that Estes call me 30 minutes prior to delivery, so I could meet them at the warehouse. The driver called me about an hour later. I was walking into a clients office, but told him I could be there in forty minutes. He told me that he needed to call dispatch and make sure he would be able to wait. He said he would call right back to confirm. A half hour later, still no call from the driver. I called him back. First, he tried to tell me that he has been waiting for me. When I confronted him about the fact that he was supposed to call back to confirm, he then tries to tell me that he tried. He also tried to tell me that the dispatch has been trying to call me. Complete lies. The driver, nor dispatch ever tried to call me back. Dispatch actually confirmed that he never called me about the driver waiting for me. When the driver realized that he is caught in a lie, he just hung up on me. Management is no better. I spoke to Craig at length about the situation. He actually had me on a speaker phone with dispatch, trying to tell me that my story is not what he heard from dispatch. After dispatch told their side of the story and I added detail and context to the situation, our stories were the same. Complete silence on the phone from Craig and dispatch. Estes West in San Diego does not know the first thing about customer service. The situation was so bad, the shipper recalled the pallet and sent out a new one, with a different trucking line. I may be a small fish, but the shipper is a very large company. They have decided to stop doing business with Estes. Management is so short sighted that they couldn’t see that their rude behavior will effect more than their business with me. I will never use this company again, and I highly suggest everyone avoid them at all costs.

This is for Estes West Express in San Diego (possibly formerly known as G Trucking?)… To start, I received a phone call from them on the day that the package was SUPPOSED to arrive stating that the driver would be in my neighborhood four days later (what???) and that if I would not be home to receive the delivery, I would need to leave a note on the door. Despite telling them that I would be fine with the package being left outside, they insisted I leave a note. We stayed home all day on the delivery day, but nothing arrived and I received no phone call. I received no notice from the company and called a couple days later to follow up. I was told that the driver tried to deliver the package that afternoon, but no one was home and there was no note, but there was absolutely no way we would have missed someone if they actually came to the door. And if they really had attempted delivery, why was no notice left or a call placed to reschedule? They finally delivered the package the following day (7 days after the sender’s original estimate) and left it outside per the note we made sure to place by the door. The box looked like it had been dragged behind the truck, even torn open in areas, and contents were pretty beat up, though thankfully nothing was missing or irreparably damaged. Customer service was unprofessional and horrible to boot. Will avoid this company at all costs in the future.

One of the worse companies I have ever dealt with. I ordered a couch and the company I ordered through used Estes. I got a notice that it shipped on July 14^th, but it never left Estes New Jersey location until the 23^rd. I made several phone calls the first of which they first couldn’t find my shipment and then when they did they explained it hadn’t left Jersey, but that it was being put on a truck and would be in Chicago by the end of the week. When I never received a call I started calling again just to go through the same process of them not being able to find it and the customer rep telling me there was nothing she could do because I didn’t get the other customer reps name that told me it would be there by the end of the week. She just kept telling me there was nothing she could do. I finally spoke to manager that tracked my ordered down and told me it hadn’t even left Jersey until the 23^rd. I finally got the sofa today the 30^th. Over two weeks from when it was suppose to be shipped. Also, when I talked to a customer rep from their Chicago location and expressed how frustrated I was when they again couldn’t explain why my sofa wasn’t here and that at points I was told it was lost she said to me, «that I was never told that it was lost. Her computer didn’t show that.» They had no idea what was going on with my shipment, but they wanted to argue over what I was or wasn’t told by their reps. Never use them!

Unorganized company, they called to schedule an appointment, which their delivery times are only Monday thru Friday 9am till 4pm. I asked if I could pick it up, and the lady told me no, that I would need approval for the company I purchased it from. So I scheduled a day off of work, my delivery appointment was schedule from 9am till 1:00pm. The night before I received a phone call saying they had to cancel my appointment, because my item wasn’t at the correct terminal. I told them that this was unacceptable, so they made arrangements to make sure that my delivery was still on as scheduled. Delivery day comes and 1:00pm and no delivery, I call dispatch and they said within the hour. 2:30pm comes no delivery, I called dispatch again to confirm that my item was even on the truck, they told me it was and the truck was in the next state over (Indiana). I live in Illinois, 10 miles away from the terminal. 4:00 comes and the delivery truck arrives, but it’s not an Estes truck, it’s some subcontractor.

Customer Service is not their forte!
I received a delivery on Wednesday but it was shrink wrapped to another shipment that was not mine. I called on Thursday when I realized it did not belong to me and I was told that someone would be out that afternoon between 1 and 4:30 to pick up this error.
Around/​a little after 4:00, I called the Chicago branch to see when the driver was coming since it was coming close to closing time. This is when I was told that there would not be a driver coming today since someone didn’t check with another someone (not my problem). I was unhappy to realize that no one even thought to give me a call to let me know this.
While the person I talked to was not rude persay, I did find his attitude annoying. While I explained that I don’t have all the time in the world to wait for this and that I was doing them a favor by telling them about their error, I did not find him responsive. When I told him I needed to be called before they arrived, he seemed irritated and told me they would arrive between 12 – 2 and I would receive a phone call to make sure someone was here to work the forklift.
It is currently 2:33 on Friday and the driver has finally shown up (but not at the right time and they didn’t call).
In summary, I’m a very upset customer because:
1. Their mistake became my problem
2. I feel there was a blatant disregard for my time by everyone involved
4. I was on hold to corporate to express my greivances for about 10 minutes before I gave up.
Ugh! Annoyed!

Not only are they bad drivers, as one Unilocaler pointed out, but they’re also bad delivery people. The driver of the truck is not required to get out to help with the delivery. If you can’t help in assisting them get the merchandise off the truck, then they take it back to their warehouse until you can find someone that will help.
The call center is horrible as well.
Don’t use these people.

Extremely dangerous, inconsiderate drivers. These guys are always playing around with their GPS’s and cell phones as they merge onto I55. I have seen many estes trucks merge with complete disregard for other motorists, often much slower than the traffic pace and pushing into cars already in the right lane.