FedEx Express Drop Box

Dont use fedex they will not knock on your door and just assume you arent home. I waited all day with the tv off just to make sure i wasnt going to miss my shipping and they didnt even knock or anything just left another slip. Called them 8 times and spoke with melinda who couldnt get a hold of the driver and the driver manager bc they use contract drivers to save money. Finally after 3 hours she says the driver is back but wont leave. Which was what i was afraid of. She told me i could pick it up here and i live in chicago. Worst service ever!!! Major disconnect with fedex!

This review is based on my customer experience picking up a package at THIS distribution center and not the FedEx home delivery service that was awful and resulted in me needing to use this facility.
This facility is located in the ElectroMotive McCook business park. It can be accessed from any street off of 55^th between Joliet road and East ave. Once in the business park it’s easy to find the facility by looking for all the FedEx trucks.
Upon arriving at this FedEx facility there are specific signed customer package pick-​up parking spots to use. You pick up your package from the security shack next to the parking spot you just used. You will use the black phone just inside the door to contact the employee who is responsible for bringing your package from the massive distribution center to the security shack. The wait time for me was twelve minutes and considering the logistics here I found that acceptable.
The employees in the security shack are pretty busy scanning FedEx employees in and out of the facility and monitoring the gate and FedEx trucks entering and leaving. They were cordial to me and answered my questions.
The employee that answered my call from the black package phone was the same person who biked my package from the distribution center to the security shack. This woman was super friendly and perfect for the job she has being one of the very few employees at this facility that ever come in contact with an outside customer. She had me sign for the package after checking my ID and I was on my way.
I wouldn’t hesitate to use this pick-​up option again if the FedEx home delivery system fails me.

Never send anything by Federal Express to me!
My dad sent me a package for new years. It was supposed to arrive on Friday 23 December. The next day I was headed out of town, so I stayed home and by the door all day. I checked the door every 30 – 60 minutes just in case. At one point I see the door tag, ten minutes old. The doorbell was silent all day, and noone had knocked. I even tested the doorbell and it worked fine.
I immediately called them and they fed me some line about how it is humanly impossible to contact the drivers for a redelivery. They also said that because it is in the driver’s interest to deliver the package on one trip, there is NO WAY the driver would not have rung the bell. Best interest or not, it didn’t happen. Plus right before a holiday, I imagine people want to just breeze through and go home. The guy on the phone did not care and could do nothing for me, just said to wait until Tuesday.
Tuesday comes, same thing happens. No knock, no bell, just a tag. And again on Wednesday, the final attempt. I call again and cuss them out, but all they can do is have it routed to a Kinko’s on Harlem. Fine whatever. I’m also informed that a deliver attempt was made on Saturday the 24^th, when I didn’t even get a doortag. The delivery guy clearly was not trying.
Anyway, the guy on the phone says it’s all set, and I can try Thursday evening. I call the Kinko’s at noonish, and they have no record of it being routed to them. WTF! I call FedEx back, and they also see no record of any rerouting. So ridiculous! This guy gives a glimmer of hope in that I can stop by the FedEx delivery center in McCook by 7PM. I say fine and rush over to get this debacle over with as soon as possible.
This is not what you may expect. There is no customer waiting area like at a UPS facility. There are huge trucks everywhere, and no trespassing signs even by the visitor lot. The only accessible building is a guard shack with metal detectors for all the employees and big signs telling them not to bring guns there. So glad I had my toddler with me. Mind you don’t go past the gate, just hang out in a 5′ by 5′ spot between the door and the metal detector. I had to sign in, call the office, and wait for someone to come with a package.
I mean, if you’re desperate, sure, but wow. Makes whatever issues the USPS has look like nothing.
Avoid this whole mess, and choose another shipping company.