Time Warner Cable

Time Warner Cable in General is the worst ever!!! Never again.

Worst customer service I have ever experienced in my life. If it weren’t for my location and this being the ONLY service I can get, I would’ve quit with time warner a long time ago. After speaking on the phone with a representative they informed us to stop by the store to pick up our modem. After coming to the store a very rude male worker informed us that he didn’t know why we where here yet if we haven’t gotten an email or a text from the customer service. That it takes 24 hours to get in their system. They where all very busy with long lines so I didn’t make such a big deal about it. However after getting the email and going back to the store the next day, waiting in line for another hour, I finally go up the the desk and they inform me that they are out of modems after I waited a long time when they could’ve easily asked everyone in line that if they where waiting for a modem they should come back at a later time. I was furious. I asked when they would get more, the rep informed that it would be some time after lunch. I return after lunch at 2:00pm 2 hours after lunch, wait in line for another hour and find that they still do not have the modem. I literally wasted gas and time for nothing. I asked the rep to call me when they are in. I doubt that will happen, she prolly already misplaced my number. I hate TWC worst service in my life, as soon as another service is near where I live you better believe I will be the first to switch! Do not get TWC if you can help it!!!