Powder Keg Harley – Davidson

They bent over backwards to help me get my Heritage Softail Classic… I will always recommend them for anything Harley related… I worked with Bill and by the time I rode out, I felt like I have known him for years. He always greets me with a smile and handshake every time I stop in to look around. I have stopped in and told them I was just looking at what upgrades I might want to pick up and they never once pressured me to buy anything. If you want a family feel without feeling judged like you can get at some dealers… Powder Keg is the way to go.

This is only the second Harley Davidson store I’ve ever been too, but I was very impressed. The space is clean and well stocked. The staff was wonderful, very attentive, and friendly. As a non-​biker I am primarily here with my dad or purchasing a gift for him. They have always taken time to educate me and help me pick the perfect item. What really pushes this place to five star territory is their community involvement. They sponsor and help many local charities host and organize events. In the summer it seems like there is always a charity ride or parking lot festival benefiting a different local charity. In the summer, on the weekends this is the place to be for some good food, good music, and nice community vibe.

We visited them on our way to Kings Island… working on getting shirts from different Harley stores.
We checked out the new 2016 bikes! Wow!
The store was great, great selection of bikes and clothes.
We want to visit again someday.
I will give all Harley stores a 4 star because of their prices… they are high.

1. My buddy got scammed into paying $ 3000 for an extended «VIP» warranty
2. I was told over the phone they could put my buddys used tires on my bike, so we drove up there and signed all the paperwork only to find out 45 mins later that they couldn’t do it after all.
3. While we continue waiting for my buddies tire change, for the next 3 hours, we constantly see the repair guys hanging out in the showroom, talking to the staff, and doing everything it seems but working. We had to ask several times whats the hold up… all the guys in the repair shop are absolute f***ing douche bags, and they put their photos up in the waiting area to prove it!
4. Never have i been badgered so much if i need help. Its to the point of rudeness over there. Like if your not here to buy something then gtfo, don’t even think of just looking around.
5. My suspicions that we were not the only unhappy customers with the service dept was confirmed once I seen all the other negative posts here. Thanks for spreading the word guys! Powder Keg doesn’t deserve the Harley name, you guys truly suck!

Terrible. Bought a bike from them and have had multiple unresolved issues. Wouldn’t recomend to anyone. Unorganized and very unprofessional.