The UPS Store

I was lied to by the store owner (Mary) of this location while trying to ship a next day air package. She claimed UPS would not ship a laptop with a battery next day air because of FAA regulations. She also claimed she couldn’t provide me with damage insurance because she didn’t pack my shipment at her store. I contacted UPS Customer Service and they confirmed both of these issues to be 100% false. I contacted Mary to discuss these issues. During our conversation, she was rude and combative. In fact, I had to ask several times for her to let me speak.
I am appalled that a business owner would treat a customer this way. Her policies are not inline with UPS policies. In my opinion, she creates policies (which she is allowed to do as a store owner) simply to fleece her customers. That’s her prerogative, but I feel potential customers should be aware of this.
At least she had the decency to refund my transaction. I took my package to the Hagerstown UPS terminal and shipped it with it’s battery, with insurance, and without issue, in my packaging for $ 40 cheaper.