LL Bean

There’s a special place for L.L. Bean in my heart. When I was out in California I did most of my shopping online, such as buying my knee length fleece lined rain coat. As soon as I moved back I stopped in to pick up a winter coat and got two– an Ultralight 850 Down jacket and a Classic Lambswool Duffel coat. The wool coat has a hood and is perfect for the cold night when getting dressed up for a night on the town.
Just recently stopped in to pick up a lunch bag, perfect for work and day hiking. They also have the best magnets up front near the registers.
I like the days when they have demos and displays in the middle of the stores; where else can you walk in and there’s an owl just hanging out.

[Quality] Even though some of the production has migrated overseas, they still make quality products. They still produce some Made in USA items. Many of the products are backed by guarantee. The famous Bean Boots (hand-​sewn in Maine) do live up to the hype. There lambswool sweaters are well constructed (similar to what you find in Scotland, Ireland, England, etc.) I like the Ragg Wool socks. The Katahdin Iron Works Boots are real nice, I just wished you offered them with a less bulbous toe box.
[Fit] Previously, the clothes they offered were way too baggy/​blousy (seriously, like Orangutan size). However, they are starting to offer some more tailored/​slim-​fit options. I really like LL’s ‘Signature’ line… I have a wool chore coat that fit me like a glove (I didn’t have to bring it to the tailor).
[Pricing] Good price-​to-​quality ratio. However, they don’t often offer sales above 10%-20%. I know the Bean boots are having a renaissance with the young crowd and profit has been good… just throw me (a repeat customer) a bone once in a while.
[Style] LL has stuck to the basics & hasn’t succumbed to fast fashion. They are my go-​to for outdoorish’ clothing. Again, I am seeing some nice items from the ‘Signature’ line, I hope they continue with this line. (cubicle farm office appropriate/​more stylish).
[Customer Service] The in-​store and on-​line associates are excellent! They are helpful but not intrusive. They are very knowledgeable about the products they sell. The return policies are fantastic.
[Location/​Inventory] This Marlton location is a stand-​a-​lone store located in an open air Promenade, it is nice. Though, it seems the King of Prussia store has a larger inventory as far as clothing. I often finds items on-​line that are not sold at the brick’n’mortars (frustrating).

I welcome the store’s availability of more outdoor clothing in petite sizes at present. I would particularly welcome small sizes in the Signature line and hope such a trend is in the offing soon.
My greater appreciation of LL Bean– Marlton, though, regards its outstanding presentation of talks relating to developing knowledge and skill for enjoying the outdoors. I’ve become a regular attendee at the Marlton Outdoor Adventures talks and have truly valued every one of these!

Great store. I really like this place. Great selection of outdoors stuff, camping equipment, clothing, boating. REI across the street is also a good alternative. Stuff here is expensive, but definitely of high quality.

I always go into LL Bean thinking I’m going to find an awesome coat or shoe or even a do-​dad item that I can’t get somewhere else. The fact is, is that Bean is a good company with quality products and great employees. They have the best return policy out there. If you are unhappy with anything you’ve ever purchased, take it back and get a replacement or a full refund. It doesn’t matter if it’s used or beat to hell. They don’t care if you bought it in 2004. They will take it back. But, with that being said, LL Bean is kind of boring. Their outerwear and clothing has had the same look for years and years. I know that brands like The North Face and Columbia are similar, but Bean is just too sterile. It’s almost like they’re afraid to shake things up. Well hey, shake things up! Granted, you do have a lot of older customers but you have a long list of youngins that want you to bring the funk. We want spice! Luckily I’ll be living in Florida soon, so I won’t need a heavy coat, but I’d like some fun, hip work out clothing or cooler shirts please. I will come see you when I need a kayak or luggage but until your game is stepped up, I’ll skip the clothing.

My husband likes going to this store. I am not a very outdoorsy person but I can find things to entertain me while I am here. They have a lot of different type of gadgets for outside such as energy powered radios, and toys for your dogs and pet beds and door mats. My husband was looking for a winter coat to wear doing things outside such as shoveling when it is cold and if we were to adventure out in the cold. He got a really nice hooded jacked that is 650 down for $ 150. It is a nice looking jacket and keeps him very warm. It is waterproof and handles the elements nicely. We went around Christmastime so they had some fun gifts for people and pets. We got our parent’s dog a chew toy that the dog loved. They also had some nice seasonal house décor as well. The sales help were very friendly. If you go camping, skiing, kayaking, or anything else outdoorsy, this is the place to go. The store is huge! I like that everything they make is made in america and they have a great warranty on all of their products.

I am not an outdoorsy person, but hot damn, LL Bean makes me want to go camping while wearing stylish clothing.
I must say that the LL Bean experience revolves around its employees. The people there are truly genuine, friendly people. A very patient lady helped a very difficult shopper (me) pick out a pair of chinos. When they didn’t have the size I needed in the color I wanted, the cashier placed an order for me and it was shipped directly to my home.
In the past when, I’ve had issues with something, they’ve exchanged it, no questions asked.

I wonder which came first, Cabela’s stores for LL Bean stores? Plenty of similarities. Anyhow, to find a walk-​in catalog was a real treat, however, be prepared to be average in every respect! You are out of luck if you are:
Too tall;
Too short;
Too fat;
Too skinny;
Have big bones (feet and hands);
Have little bones (feet and hands);
If you suffer from any two of the above, you would feel a bit cheated. I’d probably give this place 2 stars, but having the chance to see the items before ordering from the catalog was worth the stop and saved me the inconvenience of an inevitable exchange on an original order.

I don’t live anywhere near an LL Bean store, so coming in was a good excuse to actually try clothes and shoes on. Don’t you just hate when you order stuff online and they just don’t fit right? The store is well mapped out, sales staff were friendly, and there was lots to peruse. I just didn’t see anything I wanted to buy this time around. As others have said, they stand by the quality of their products, so I expect that anything I get from these guys would be top notch.

Ive ordered things from the catalog before but this was my first time visiting a store location. I was so impressed by the customer service. From the phone call beforehand to store employees providing genuinely friendly and helpful but not overbearing service it was a very pleasant experience. It even seemed like their customers were nicer than the normal jerseyites. I picked up the same backpack that got me through so many of my younger years and still a great deal at $ 39.99, with lifetime replacement guarantee. Can’t beat it!

durable goods, backed by a lifetime warranty
plus, service with a smile
how can you beat that?

Über pleasant staff, great selection of outerwear.
Their guarantee on everything they sell is surpassed by no one.
I bought a coat that was way too bulky for me, and was able to return it with my receipt with no problem over a month later. I ended up spending the money on another coat that better fit me. The clothing I am not too find of style-​wise, but that’s just my personal taste. The staff is just so incredibly pleasant. They hire super-​quality people which makes all the difference. It’s refreshing to enter a retail establishment and 1.) not be bombarded with salespeople every ten feet trying to sell you something, 2.) never hear the words «I don’t know,» and 3.) see a genuine smile on everyone’s face.
Great store. Great people. Great company.

I love shopping through the LL Bean catalog and make it a point to stop by this retail store when I have the chance. This store is large and well-​kept. It has a good selection of LL Bean merchandise and is well-​organized. I also like some of the small touches, like the touch-​screens where you can access the LL Bean website and the mot recent catalogs (this has come in handly several times when I have seen an item in the catalog and come in to check it out in person). I also have to say that I really enjoy the large selection of dog items! However, I don’t find the staff to be particularly friendly or helpful. On our most recent visit, we were in the store for half an hour. It was not very busy. I probably tried on four different coats. And not once did any employee ask if they could help us. We ended up walking out without making a purchase.

Good place to spend a half hour looking over fly fishing gear, especially flies. They have over 100 patterns and a good selection of hook sizes.

the staff absolutely makes this place. they are friendly, helpful, knowledgeable and always smiling!
special shout out to the older man who serves as the «luggage expert» (i apologize that i can’t recall his name!). he is literally the sweetest. he helped my overwhelmed/​perplexed self try on multiple packs, helped adjust them accordingly, answered a litany of questions and even loaded weights in and out so I could get a feel for each pack. talk about customer service!
not to mention that on three SEPARATE occasions during my visit, employees requested i return to the store after my trip to present a slideshow of my travel photos. it was like i was part of the family!
oh, right — and the product :) L.L. Bean produces super high-​quality, durable gear to meet any and all of your adventure & travel needs — with a LIFETIME GUARANTEE, no less. not too many places I can think of that are willing to place such a high level of trust in their products. clear winner here.

Very friendly and helpful staff. Easy returns online or in the store. Good quality clothes.