Brighton Collectibles

Have shopped here a couple of times, the service is always very attentive and impeccable.

Went there this last Friday evening almost closing time… Spent over an hour with a sales associate Julie… She helped so much in picking charms for me and very patient. Great service! I would recommend this place to anyone looking for a Brighton collectible.:):):)

The first purse my mom ever bought me was a high quality Brighton purse from the boutique store at the Phoenician in Scottsdale when I was 10. I still have that tan/​brown purse with cute silver heart hardware and plan to give it to my daughter when she turns 10 to play with too. Brighton really has continued the tradition of making great, quirky, yet beautiful purses and wallets for the past 20 years. When I passed my PhD Qualifying Exam, I rewarded myself with a $ 200 wallet with very cute hearts on it. I get compliments all the time when I pull it out. I also have bought little trinkets and a nice heart keychain for my future mother-​in-​law and she said she loves them. I recommend this store for your girly side.

To Whom It May Concern,
I bought a necklace with a beautiful green stone in April 2014. I’ve worn it a few times. Last week I wore it and the gold frame that surrounds the stone fell off. I took it back to my store (marina del rey), surprised that they wouldn’t exchange for another piece or jewelry I reluctantly gave to the very uninterested sales girl. Four weeks later I receive a called letting me know that there is nothing that can be done.
To please come back to pick up my still unfixed and unable to exchange my necklace. Id much rather pay a little extra at a department store that will ensure the quality and longevity of my jewelry!
Completely disappointed.

The Staff here is Awesome… I suggest any MAN that needs to find something for his Lady go here and let these Women help you.

Improve customer service and hospitality.
I’ve been in this store only a handful of times, but each time I don’t get the service I need, not even a friendly «Hi, welcome in.» Perhaps they’re understaffed. On two occasions when I approached the counter to pay I waited longer than I felt I should have had to. The ladies working did not appear to be too busy and there were not an overwhelming number of customers. The most recent time was just last Tuesday around 3pm. I approached the counter to pay and I ended up walking out without making my intended purchase. I would expect a sales associate to excuse themselves from another customer when they see someone waiting at the counter to make a purchase.

Great customer service

Up until now, I’ve had really good experiences at this store. I visit this store frequently and have purchased 4 bags and tons of jewelry and gifts from here over the last 2 years.
The company is GREAT and their products are fantastic but my review is for a couple of the staff.
The only reason I gave them 2 stars was because the store sales person (Wendy) always recognizes me and is rather aggressive and it has always bothered me that she hovers over me asking personal questions, while I browsed the store. I’m all about friendly staff and service, but she was extremely pushy ALL the time. Clearly they are paid on commission here. It bothered me, but I still continued to shop here.
Drew recently bought a white bag for me which actually looked more yellow than the one I wanted and originally saw at a different store. The sales people convinced us to purchase it anyway. In Vegas, I saw the same bag but more white (the shade I wanted). Apparently the leather just picked up dye differently and some bags came out more yellow or pinkish than others. I called the original store and spoke to Wendy about it and she was totally unhelpful with attitude! She said there wasn’t much she can do, even though I have the receipt and original box from 6 weeks ago, but she can try to send the bag back to headquarters as a defective piece.
I went into the store, and I also asked if I can get a price adjustment since the bag has gone on sale now (30% off)…and they said NO. You can only do a price adjustment within 7 days, said the red head older lady.
Funny enough I went to return the darn bag today in Pasadena since technically I have 60 days to return, and the lady happily took it back. She even offered it to me as $ 260 instead of $ 325 since it went on sale! We returned the bag, and ended up buying a bag for the $ 350 at the Coach store around the corner!
I will continue to shop at Brighton always, because it’s a great company with great products and usually offers great service! I’ll just be driving a bit further to Century City, Sherman Oaks, or Pasadena.
FYI: Brighton offers a complimentary cleaning of your Brighton bag once a year!

This is my favorite Brighton store — hands down. It’s a flagship store so it’s the largest you’ll find. The service is as you should expect from Brighton and worth driving to the Marina Del Rey location to garner the experience. Happy shopping.

Happiness is what I feel when I walk into this store. The jewelery is beautiful and atmosphere is very warm and inviting. All the ladies are wonderful and helpful and they will help you fill out a wish list so they can inform the people in your life what you desire instead of guessing what you want. I love silver so this is the place for me. I’ve not only purchased jewelery but leather purses, belts and silver stem wine goblets. Walk in and check it out.

Have to give Brighton a huge thumbs up as every October they offer free mammograms. I have gone two years in a row and think they are a fabulous company. A successful retail company that gives back to the community is rare. Thank you Brighton!

Beautiful Jewelrey — Great location — Friendly Sales Staff!