BCBG Max Azria

I bought a leather clutch and asked if there was another one in the back because there were spots on it. The girl said it was handheld clutch and tried to convince me their weren’t spots on it and was like oh it’s a handheld purse that’s going to happen anyways because it’s where you hand holds it (sorry that I don’t want to buy a new purse with spots on it where other people have held it before me, but that’s just me!). I need it for a wedding so I bought it but I wish instead of trying to just make the sale, she’d acknowledged my concern, I still would have bought it, because it’s for a wedding I’m leaving for today, I bought it yesterday. She didn’t tell me if there was another one in the back and since she never answered my question, I assume there wasn’t. The spots aren’t going to come off. She was a nice and friendly girl but that «make the sale» and pretend it’s fine attitude always leaves a bad taste in my mouth and you can tell those people are making commission. When I buy something new and full priced I want it to not have spots on it or at least for the salesperson to acknowledge me and say we don’t have any others, «do you still want it» it doesn’t breed an atmosphere of trust when I sense they’d make the sale for themselves if they can. Now I’m at home looking at my purse with spots on it that don’t come off, glad I bought it but annoyed at the experience.
I’ve had other good experiences here but this one was not.

Go to Bloomingdales instead– you cannot do a return here.
I love to shop. Ferragamos are considered close friends! I like the clothes here and the quiet low key location, but the return policy is challenging. I suppose some losers have worn dresses with tags on them and returned and ruined it for everyone, but ugh, this one– no returns at all. Just trying to help fellow big spending shoppers.
Go to Bloomies, Nordstrom’s, etc., or online you can return. Here you will just get a store credit. That is actually totally fine, but the snide attitude of returning 150 of my 800 purchase– «don’t lose this receipt with my personal «I make 20 bucks an hour» autograph or you won’t be able to return. Please BCBG– get a clue. I have spent more money on clothes the last 1 year year than your employees do on their cars. Lose the attitude. Your poly blends, the dated wrap dress design, etc.- there’s some good stuff here, but wow– the darkness stamps out any light on your brand and store. Bloomies and online for me– over it.

I work super close by and stopped in before work to find something for the weekend. When I walked into the store a salesperson from behind the counter looked up and said «hello», and then immediately went back to what she was doing. I walked around the store and finally found something I liked. While I was browsing I was never approached by another salesperson, nor was never offered any help. When I finally went to the counter to pay (I’m glad I grabbed the right size, because there would have been nobody to ask if I needed a different size) I had to correct the salesperson about the price (they were having a small sale, and one of the items I was purchasing qualified for that sale), and I was set.
I am so disappointed in the level of customer service I received. None of the salespeople offered any help, were friendly, or exhibited any type of sales or customer service skills. I am sad to say, I won’t be back.

My mother and I decided after out walk on the marina to stop in and see what was new. The sales clerk (Caucasian: blonde, shoulder length hair) didn’t properly greet is nor offered assistance. However other customers were in the store and she offered them her best version of customer service. Taking their items to a fitting room, suggesting other things, etc.
The same associate had to go to the stockroom and a male associate came out. She then gestured towards my mother & I, to the gentleman to «watch the store» and he stands right where we were.
ARE YOU SERIOUS?!
My mother noticed the disrespect as well and commented to the gentleman (I believe his name was Jaime). Stating «Don’t you know to watch the store, when you’re on the floor?» He caught on and attempted to cover for his co-​worker, but the damage was done. I’d NEVER shop there and NEVER visit this location again. I live in the area as well… why should I be subjected to this type of treatment from someone PROVIDING A SERVICE.
I will be making a complaint to corporate as well.

I was here for 20 – 30 minutes and not one soul said hello and or asked if I needed help. Like I literally picked out all my own clothes and then found a room for myself to try them on. When I was done, I mentioned it to them and their response was «oh we’re short staffed today». I work in retail myself and let me tell you when a customer expresses frustration, they are not looking for excuses. I don’t care what the reason is, I am expressing to you that I was ignored and I didn’t like it.
idiots

Stopped in during a sale. Great sales people that were friendly. Nice store with a good amount of sales.

I went in today to buy an outfit for Vegas and the sale lady really helped me out. I would never have tried on what she brought me on my own but it worked out great and I LOVE the out I’m going to wear. So glad she was there to help.
I took away a star because I didn’t feel like it was one-​on-​one service. And they sometimes forgot about you a little, taking a bit of time to check on you in case you need another size or just an opinion.
Also — beware they don’t return. It’s 10 days exchange or store credit.

Good selection on clothing, however this review is about their customer service. Its always a hit or miss. Sometimes I’ll come in and get greeted and other times no one will even bother to me.
Over Black Friday weekend, I went in and no one seemed to care about me. What the «new» girls didn’t know is that I’m a regular client there and I do spend decent money with them.
Finally after dragging around my clothing selections, a sales gal asked me if she could start a fitting room for me. I said yes and thanked her. 10 minutes later the same girl asked if she could start a fitting room for me. Um, WTF? Okay, guess she couldnt remember or I wasnt that important.
Anyways, fast forward. I tried on and decided to get most of everything I tried on. The girl NEVER came by to check to see how I was doing. I guess she didnt care how I was doing. Probably thought I wasnt going to buy. What an idiot.
I brought my items to the check out and rang up over $ 500. Hopefully she didn’t get commission on my sale, because she definitely didn’t earn it.

Good sale items. Comfortable seating for the guys.

Horrible Customer Service!!! I am so disappointed because I love BCBG and have been a loyal customer for years.
I bought a pair of beautiful $ 250 shoes at the store, wore them once and the ankle strap would not stay closed. I tried to exchange them or see if there was anything they could do to help and the sales girl told me to go to the shoe repair to get them fixed… they were brand new! They shouldn’t need to be fixed.
Ugh! So frustrating! I am definitely going to shop somewhere else where they stand behind their products, like Nordstrom. Customer service is everything.

I like this location very much. They have great employees and a great costumer service. i have been here many times.
my first time here i purchased a bunch of stuff, when i got home the pair of gloves i had bought were not in the bag. all i had to do was go back and pick a new one up. and since this location is very close to where i live, and it is in the same shopping center as the grocery store i shop at, it was very easy.

I am a big fan of BCBG and love their cloths, shoes and accessories. However, their Marina Del Rey location has the worst customer service I have ever received in my life! I have been a loyal customer for many years and I am furious by the way this location operates. So disappointed…

Shelly and Alicia at this store are truly wonderful! I was shopping the first time there with my mother and they were more then helpful, without being too pushy.
Then when I called back a week later, unfortunately having lost one of my purchases, and wanting to replace it. They informed me that there was not only a 20% going on today but they had multiple of them in stock! With champagne none-​the-​less!
This store is wonderful, I love it.

This store is overpriced. Beyond that, their biggest problem is the staff. I live across the street and have been in there many times. The girls working there are usually too busy to help me, not friendly at all, never smile, and look like they would rather be a few miles away at the beach.
I really do not like even browsing. They need better customer service.

All of the employees are extremely attentive. Since I live close by, this is where I go when I need an outfit real quick! I like the size of the store, the selection, and how great the staff is. They even stayed open past 7 pm tonight so that I could finish browsing :)

Love this place! That’s all I have to say.

I’ve never shopped at BCBG before, but I needed a dress in which to go to a club and I am sorely lacking anything remotely slinky or sassy. I didn’t want to drive more than a mile away, so I narrowed down the search to a couple places in the Waterside and BCBG was my first stop. Sure, some of the dresses were many hundreds of dollars but they were having a great sale of 50 and 70% markdowns. The lovely woman helping me brought a selection of things that would be appropriate, since I told her I was clueless about what to wear. She suggested this beautiful draped red dress which I then found in a bronze color and with which I fell in love. And the damage to my pocketbook was very minimal. All in all, a wonderful experience and I would now say I am a fan of the brand and this location.

It all started so innocently. A simple walk over to the local post office. But then that dress in the window… wow, gorgeous. and it looked like it’d hug me in all the right spots (and give in all the wrong ones!). Plus, what’s that? …Up to 70% off says the sign in the window? It was a done deal.
Now that I’ve spent way too much money, I can share the good news… go check out their sales racks. There are tons of great items on sale. It’s not one of those sales where only wack clothes are 70% off, and the really cute stuff is full price. There are tons of great pieces at enormously discounted prices. Even purses! at 70% off! (I bought one :)
These prices are even better than the BCBG Outlet store in Camarillo. (I once went during a holiday sale… discounts on top of sale prices. that set me back a pretty penny!)

Ok, I’m now obsessed. Seriously obsessed.
I loved the BCBG brand before, but now that they’ve landed in my neighborhood, I find myself finding excuses to go visit the shopping center it’s in to sneak in and poke around all the time. (Very easy to do on your way to or from work, while heading to the bank or post office, picking up coffee, etc.) They always have fresh merchandise, great sales, a very eager, but cool staff and the clothes, shoes, bags and jewelry are utterly irresistable!
This place is addictive. Highly addictive. Good news is, you know you’ll always find something when you need it for an event, occasion, meeting, date, or just good old «retail therapy»!

Done.
The damage, that is. Not good! They’ve opened a BCBG on the Marina. Literally within walking distance from work. If I could, I would visit perhaps every lunchtime… but fortunately I can’t, so I won’t. But. I do when I think I could escape outa the office if/​when possible ;)
Yeap. Anyone close to me knows that I probably would want to be burried in BCBG when or if I ever die! (That paired with a pair of Louboutins, please.)
BCBG is one of my favorite workplace staples… everyone knows they perfect the quintessential ‘A-​Line Wrap Dress’ work outfit. And in any case (for a person with a busy schedule as yours truly) you could make that your workplace staple garb, jump into your car and still go out in it while not looking stodgy… what ever your career may be! The last thing you need to feel like when you step into a restaurant or bar is, «it’s Friday and why the hell am I the only one here wearing a suit». Right?!
And I’m quite fortunate that one of my buddies works for BCBG’s corp office in DTLA. Who would actually be pissed off at me if she knew I bought BCBG anything off the rack retail. But as sweet as she is… please. As if I would summon her out just to get me a deal.
Any rate, at this time, the entire store is offering a 30% discount off rack retail on even non-​sale items. You all may consider taking an advantage of that. It’s a bit of a glorifying feeling at this time when there are hoards of sales out there but everything seems to have been picked over — hence nothing that you like is on sale…. (story of my life)