Kelsi Dagger

I would never order anything from their website. I ordered a pair of boots almost a month ago now. I never received my order. After 2 weeks, I emailed them asking about my order with no response. A week later I emailed them again. I Facebooked them and Tweeted to them. They seem to have no issue going on their accounts to advertise, but responding to not getting an order? Not important to them. It appears this is a pretty consistent issue for them. Will never order from them again.

I purchased a pair of ‘Valentina’ boots from Kelsi Dagger through Neiman Marcus’s Last Call website in the beginning of January. After a long search for black ankle boots, I chose the Valentina for its style and perceived high quality. The quality of the leather is indeed very nice. It was a different kind than what I have owned in the past; I wanted to make sure that I maintained it properly so I reached out via e-​mail to the customer care contact on the website for some advice but never heard anything back.
In the beginning of April, the heel of one the shoes was falling apart a bit. I was really surprised because it had only been four months; they don’t go through a lot of wear and tear; and these are supposed to be a ‘high-​end’ brand. I shot customer care another e-​mail with details and pictures and still haven’t heard back yet. I envisioned them as a boutique-​type store so this lack in customer service is also unexpected. I guess I’ll try giving them a call but at this point, I’m a bit over it and know that I just may not buy this brand again.
So overall, the designs are very trendy but the quality is questionable.