Macy’s

This has always been my absolute favorite Macy’s. As of late however, my feelings have changed. As I leave Macy’s tonight I am feeling extremely sad about how far down hill the customer service has gone. As my 3^rd visit in a row that I was mistreated by staff who were down right rude to me. Being a long time customer of this specific Macy’s and my family and I spend a great deal of money here I am disheartened. For instance today I was looking for gifts for my best friends birthday. The ladies in the fragrance department were very nice and helpful, I purchased a gift set for myself. I browsed around for a while not knowing what to buy. I came to the decision to buy a very nice Movado watch that my best friend would truly have loved. I politely asked the nearest sales woman behind a jewelry counter for assistance saying «would you mind if I could please see a watch» word for word, only to be greeted with so much disdain. She literally sucked her teeth at me and told me there was noone around. (She was around) so I responded, «so I can not purchase the watch?» To which she reluctantly got up and rolled her eyes. At this point I’ve had enough so I simply asked her name, which she refused to give me saying «what do you need my name for, I’m getting you your watch.» No thank you. I know working retail isn’t always easy, I work too, just like the rest of the world, there’s just no reason to treat people this way, let alone people spending a decent amount of money where you work, whether you own the business or not. It’s just not right. Yes this woman caused Macy’s to loose a sale this evening, which I do realize is petty in the grand scheme of things, but it’s honestly just unfair to leave clients who’ve favored someplace uneasy and unhappy.

Macy’s has always been my go to department store for quality goods. Ive purchased everything from diamond jewelry to designer bags and shoes. Definitely my first stop if I’m looking for a good pair of Levis. There’s usually some sort of sale going on at Macys, especially on the weekends. If you dont have coupons from the newspaper, just ask your cashier; Theyll hook you up.
This location was kept clean and the staff was very helpful with locating certain items. The jacket section was organized and full of parkas, bubbles and puffers. The lines were short and quick, even on a Saturday and every register was open. I purchased a I.N.C bubble jacket that was $ 245 regular price. With their super sale (50%) and coupons provided to me by the cashier (thank u!) I paid $ 107!
I had a pleasant experience at this Manhasset location and would return.

This place is the worst! Too bad it’s not closing (as part of the recent announcement that several of their stores are closing). The staff are RUDE, INEPT, and downright MEAN. After a particularly bad interaction with a clerk last year (she refused to help me by removing a security tag that her coworker had left on which forced me to return to the store). I had proof of purchase and was walking with a cane after a recent injury and she mocked and berated me. When I later complained to store management they never even returned my call. If you like to be insulted and treated poorly while spending your hard earned money go ahead and shop there. If not, stay away and shop elsewhere.

This is for the «Impulse Beauty» makeup open section. Wow!!! Run, do not walk to this location! The makeup artists are talented, knowledgable, patient and extremely helpful! This Christmas, my boyfriend wanted to surprise me with some of my favorite makeup items and went here. Esther, one of their makeup artists, assisted him patiently in picking out the perfect gifts for me! I’ve since been back several times and go straight to Esther! She not only is professional and very talented, but also very warm, friendly and patient. I have never felt rushed or pressured to buy anything. In fact, due to the superior service I receive from her, I always want to buy more and keep coming back! An added perk of fantastic staff, is the wonderful array of products. Brands like Tarte, Anastasia Beverly Hills, Urban Decay, Smashbox and many more make this a go-​to makeup shop. They have replaced Sephora for me!

This is the best Macys in the area. This macys is spacious and has a great variety of clothing. The staff is more efficient than the staff at the Roosevelt Field location. They have a great selection on womens dresses and i need this because i have a problem finding dresses. I looked great for New Years eve thanks to the Macys at Manhasset!

This is by far the worst run Macy’s I have ever been to, and I’ve been to the one in downtown Flushing, which is saying a lot.
There were merely two people in line in front of me, and the cashiers took forever to take my money. Like, really? Talk about being extremely inefficient. It’s disgusting. There either needs to be an RFID system in place at every cashier or some other way. This place is a model for ineffective service and inefficient cashier practices.
Paying for items should not take this long. People should not be allowed to cut the line to do a price check, further delaying the check out process. Customers who need a price verification should be directed to the multiple price checking terminals available all throughout the store.
This place disgusts me to no end. *Multiple expletives deleted.*

I came solely to support my friend with her mission of finding snow boots. Although she was successful with her mission and also finding a bonus pair of boots she was pretty much on her own for the 20 mins that we were there.
We had to walk over to a sales lady to get assistance. She tried to make light of the situation that we had to approach her instead of vice versa. She told us that she didn’t want my friend carrying around anything because it’ll be too heavy.
I gave the sales lady a side eye and rolled my eyes because she was speaking a foreign language to me at that point. Just get the sizes my friend needs and keep it moving. We did all of the footwork no pun intended.
The shoe department is a mess. A complete zoo. No one to be found unless you personally tap a salesperson on their shoulder for help.

What a dump! If you like clothes that look like they came from a third world bazaar this place is for you… overworked sales people and generally grotty atmosphere… even the lighting in the store is cheesy… and the store smells like someone’s basement… will not shop there again… It is a shame that the parent company Federated Department Stores has turned Macy’s into a cheap circus… but then gone are the days of the 1960’s when it was fun to go shopping… and stores were elegant …

This Macy’s used to be great. Now, it’s kind of a dump. There’s a lady with a head scarf (Michelle?) in the men’s section who tried to tell me that I couldn’t use a gift card to pay for part of a purchase bc she had already rang it up as a credit card purchase. Sorry, chick. I get to dictate my method of payment. Not you. She gave me attitude about it, and I gave it right back to her. The old guy at the men’s dressing room also acted rude — since when do they count the pieces of clothing here? He made it sound like I was trying to storm the dressing room with my uncounted pieces.
In any event, despite there being tons of minority customers here, my experience has been that the minority-​workers are the most rude to fellow minorities. Terrible!

Went to this Macy’s to buy some new place settings. Could not find not 1 worker to help us. When I finally do find someone alive and walking around. She tells me that she cannot help me. That I would need to find someone on my side of the store. Is that not the most ridiculous thing you have ever heard?!! What pisses me off even more is when i first saw her SHE WAS ON MY SIDE OF THE STORE.

Tried paying in the women’s department for my womens purchases. I went to 6 registered and each of them would not take my money. I had to go to the men’s area where Van was kind enough to take me at the men’s shoe sept. How ridiculous that not one cashier in the women’s department wanted to help me! Never going there again!!! So frustrating!

I went to look at wedding bands with my fiancé. The sales woman was more concerned about her conversation with her coworkers than the sale. Obviously I didn’t purchase anything due to their lack of customer service.

I usually come here when I don’t wanna deal with the stampede at Roosevelt Field.
This Macy’s is usually a hit but it depends on the department.
Makeup and fragrance on the lower level is always at its best. Unfortunately the bag department is not. Probably one of the worst when it comes to customer service, so shop at your own risk.
I have never had an issue with shoes or clothes. Nonetheless I love the location and convenience.
Oh and stop by the Starbucks attached, yes you can use your Macy’s card to purchase yummy things :)

No air conditioning and the girl at register has a man buying 100 things but has not called a manager to ask for help! Worst Macy’s ever and I’m usually a loyal customer! They should be ashamed of themselves!

I want to mention Connie, a very lovely and capable associate in the men’s department. She handled a complicated return-​exchange-​new order very efficiently and pleasantly. She made the transaction very quick and easy. Thank you, Connie!

I would not shop there if they even give it for free
My worst experience in 70 years

Great store however I had two short, rude experiences with employees. A Woman named Nota was extremely rude and put her hand in my face to tell me that I can’t ask her a question. With customer service this bad I don’t see how customers would bother asking for any assistance. At the end of my transaction I was told «you’re done.» Even jcpenny tells me to have a nice day! Happy holidays to you too NOTA at the online pick up desk!

I Have been to a Few Macy s and I definitely Think this one is so far the Best. I went there looking for some specific shoes which I have been having a hard time getting, this Woman in the shoe department was Awesome, she never stopped trying, though I was not able fid anything my size the experience was so pleasant that I have decided to adopt this Macy s Department Store.

I asked for a specific eyeliner once, they gave me the wrong one. I called about 5 times then the manager told me to just go to the store and they will give me the right one and that I can keep the wrong one that I got. I went to the store, they had no idea what I am talking about and also said I can not return it since it was used.
Bought a different eyeliner from Chanel and it stopped working after 2 weeks so I came to exchange it and they said I could not exchange it because the card is on my parent’s name and they are «protecting my father’s account».
right…
Really hate coming here. The service sucks and they need to pay attention to their costumers. It is as if the workers are doing you a favor they are even talking to you

I’m always at the Herald Square Macy’s so when i went to the Manhasset Macy’s it was a breath of fresh air so to speak. I’m very much used to the intense crowds — so when you arrive — the crowds aren’t that bad!
I like being able to browse without having to fight off that one item that is on sale, with extra discounts and is on clearance and just happens to be in my size! Yeah i don’t like having to fight for that.
All the lines weren’t long and the staff was very helpful — although — some staffers who weren’t in their own areas weren’t able to help much but that’s understandable. The selection of clothing is pretty large having a big variety of stuff for young and old and trendy even.
It’s also nice to be able to park and not have to wait and stalk people walking to their cars.