Totalvision Eyecare Center

I been coming here the last 4 years and love doctor Lance Alpert explains everything about your eyes very friendly Doctor. The staff is very professional and very nice. Very nice selections of frame. Love the email they send you about new frames coming out and upcoming eye appointments you have. Keep up the good work Total Vision…

I’m disappointed. I went to the store for some glasses. Mind you I’ve been a customer for a while now. I had changed insurance carrier and the lady at the desk was clueless as to the insurance process. I asked do you carry my insurance carrier and she said yes. She kept saying she did not know what coverage I would have or how to access it since the carrier did not provide an insurance card. I went back to my office and did what she should have done, I contacted the insurance carrier and got the information. The info was online. All she needed to do was take my name and date of birth. The insurance carrier would take care of the rest. This led me to think that my business was not wanted. She just laid back on the chair and said I don’t know. Me being the owner of this establishment I would be upset because she just lost me a client and the sales. Like I said I was a prior customer and had been treated with good customer service, but not this time.

I have been a patient for over 20 year. A thoroughly profession team with courtesy and care. I would never think of going to anyone else.

Very Professional and Friendly staff. Doctor exam was very comprehensive, didn’t rush me out the door took time to discuss how my eye sight is changing and how a different contact lenses prescription would help me when working on the computer. Great selection sun glasses including my favorite that I own Maui Jim. Technician even took time to adjust my sunglass while I was in.

I’ve been seeing Dr. Alpert for several years now. I do have to say that he and his staff are very professional, personable, knowledgeable, and will do whatever needs to be done to ensure a positive experience.

Excellent. I’ve been seeing Dr. Alpert for a little over a year, with several visits in that time. His staff is always friendly and courteous. It’s also really easy and convenient to schedule appointments. Dr. Alpert is great too! Great bedside manner and he listens and addresses any concerns that you may have. Highly recommend!

Dr. Alpert is great as are most of his staff. However the lady who handles the glasses, is another story. My initial visit went fine until I needed to change my lenses out. Waited 25 minutes while she gabbed with another customer. The customer even asked if someone was waiting, and was told it was fine. So I finally order my new lenses. Waited two weeks for them to call. Made the appointment, four days out. Get there, wait ten minutes. All for her to come back with my same lenses. Somehow my new ones were cut wrong. Now I suppose I’ll be waiting another two weeks. Got no discount, not rush order, nothing. $ 220. For these lenses. And enough aggravation for a lifetime. Whatever happened to customer service. This will be our last visit to this office.

I’m pretty sure that disclosing the health/​surgical history of a patient without consent constitutes a HIPAA violation, or at the very least, gross unprofessionalism. Also, all attempts at getting a human on the phone after living with the glasses for a couple of weeks failed. I stand by my original review.

You cant go wrong seeing Lance Alpert of Totalvision. Great friendly staff. Highly recommend.

I have been getting great eye care from Dr. Alpert for years, and although I have moved to West Hartford, I still travel to Manchester to see him. He and his staff are very knowledgeable and customer-​service-​oriented. Dr. Alpert clearly loves his work, and his exams involve a mixture of high-​tech equipment and traditional eye assessment. He keeps up-​to-​date on the latest research in his field (and will enthusiastically share the information if you would like) and incorporates this into his daily practice. I couldn’t recommend this office more highly.

Let me start by saying I very poor eyesight. I have had Type 1 diabetes for 10 years, had to wear bifocals since 3^rd grade, and have worn contact lenses (both hard and soft) for 14 years. I take my eyecare seriously, and I will always go to Totalvision Eyecare in Manchester.
I am always greeted by the friendly staff right as I walk in the door. When I schedule eye health appointments the wait is rare and never long. I’ve often seen many walk-​in patients get speedy service for quick repairs and other eye trouble. The staff is knowledgeable and friendly while performing all the required eye health tests. Dr. Alpert has been my eye doctor for over 20 years. He is quick and efficient at assessing my vision needs, correcting my lense prescription, and maintaining my eye health-​especially concerning any diabetic complications and family history of Glaucoma. Dr. Alpert and staff are very good about communicating with my other specialist doctors. I wear contacts for the majority of the day, the contact specialist, Mary, has always helped recommend the latest and best lenses to meet my needs and budget.
I love picking out new glasses frames because I know that the staff is knowledgeable about fitting prescription lenses into appropriate frames, recommending quality brands, and aware of current styles. I love how I get everyone’s opinion on which of the 4 frames would look best. It is this service, attention, and care that help make the Manchester Totalvision a step above the rest of those in the area.