Once Upon A Child

I think Once Upon a Child of a great store but this location has little to no organization and the people that work there are beyond rude! They close to never smile, act like you’re bothering them when you need their assistance and act as if they don’t appreciate the clothes and goods people bring in. Customer service goes along way and if I’m not mistaken, that is they’re job? Aside from the people and lack of organization, pricing is high for «used» goods. A lot of the clothes are priced close to the cost of it being brand new. This store needs better people with great customer service, the store needs to be reorganized and pricing needs to be looked at.

I just feel that their pricing is high for a lot of the lower brands. Jumping Beans (Kohls) brand sells for almost new prices when it really shows use on their rack. It is rare when I buy more than 1 or 2 clothing items for my size 6 daughter. I sometimes have better luck with some of their educational value used toys which seem a bit underpriced. I would gladly pay more $ for used LLBean snowboots than some of the cheap/​non-​durable ones they stock. If you offer more $ to the sellers for the quality brands, they would bring in more of the quality brands.

Employees are very rude and make you feel terrible when they literally throw your stuff back at you that they didn’t accept. Very picky and without reason, I bought a dress from them which they wouldn’t let me return after it didn’t fit my daughter, so i bring it in with a bag of other clothes I was selling and they didn’t accept it back! Even though I bought it from them, smh. They are very rude, not friendly at all. I don’t understand why be so miserable at your place of employment when it’s a job you chose. They will give over and hour wait time then still not be done with your stuff. Sad they are the only place in my area. I may start taking the drive to a different town.

I agree with almost all the other posts about this location. I have bought things from this location and brought them back because my daughter never wore them and they wont take it back because of staining? I have also purchased a onesize and shorts together and cant bring them back because they are supposed to be sold with three pieces.(sold to me without a cardigan.) so buyers beware. The staff is somewhat young and can be trashy, (I have witnessed almost all the staff talking about how they don’t get breaks and speak ill of the manager when she steps out of the store on several occasions). On another note– this store does have some of the best inventory around, I find the best deals here for toys, clothes and furniture. I prefer this location over Wethersfield, but enfield is my favorite!

Inconsistent selection and pricing… too many new things with the used and hard to tell what was what easily… maybe we caught staff on a bad day but they were not very friendly and verging on rude. They seemed more annoyed by kids than a kids store should be

I find this store to be a great place to buy gently used children’s brand named clothing. You do have to have some time to spend to «match up» outfits, but it’s well worth it. I’ve never sold back yet, as I give my son’s hand-​me-​downs to my nephew, but I almost NEVER buy retail anymore. Why spend 25.00 on jeans you can get for like new 5.50? Even E Bay isn’t that inexpensive. I’m sure my sons will hit an age where they want new clothes from a retail chain, but until then, this is my go to place.

A very picky consignment store (bad if you are selling back, good if you are buying, and you will). What makes this place unique is that it really is a high-​quality consignment kids clothing and toy store. Brand names like Gymboree, Gap, etc at low prices. PLUS if you get the discount card you can quickly collect stamps for every $ 10 you sell back OR buy, and that adds up quickly to you getting 15% off a purchase. Ever since my son was born at the nearby Manchester Memorial hospital (recommended!), we have been buying him stuff from there. I feel good knowing that I am doing my bit to recycle (think of the tons of plastic that goes into make new toys every year when there are ton of perfectly good gear sitting in people’s homes), and that I am letting someone else take the hit for paying for brand names.
Con: The employees always seem to be young, trashy-​looking women who (?) don’t have kids.
Con: They close at 8 and stop buying back stuff at 6:30 but they don’t post this essential bit of info on their site. I have seen people get turned away (in a very unapologetic manner).

This is a really cute little store!
I love that my peops can get some money back from the things their children have outgrown. The store is rather jam packed with very stacked shelves and piles of things by the door that are waited to be evaluated and sold. They don’t always hit the time window of when they tell you to pick up your items/​check. But they are, in general, very nice employees.
It bears repeating that this store is just darned cute :-)