Fairfield Inn & Suites Hartford Manchester

We have stayed at this hotel several times when visiting the area. We usually get the two queen beds and I would have to warn anyone getting the «King suite» if you are the 3^rd person. The pull out bed is in place of the second queen and of course is not as comfortable as a real bed. For pull outs it was not bad though. It gives you a seating area with a desk when the bed is a couch again. I am not sure if it is a hotel standard but the pull out bed was never made. Even when the room is reserved for 3 people I had to get the bag of sheets and a pillow from the closet. The breakfast buffet is nice till 9 weekdays and 10 weekends. I would like hard boiled eggs every day not just weekdays but it was well stocked and saved us having to buy a breakfast to start the day. The staff was always friendly and helpful. The indoor pool and Jacuzzi is nice when it is snowing outside to rest in. There is always plenty of kids at this hotel so keep that in mind if you want to public areas quiet.

Very nice hotel! This hotel was great we stayed for two nights and didn’t have any problems at all. Very very clean and the staff was very friendly and helpful with any questions we had.
Plus, there was free breakfast and they also had a workout room and a pool.

I had an excellent stake here at the hotel. I’m stranded in advertently due to a motor vehicle breakdown. The staff he was very friendly and accommodating. The room was clean and it was quiet. It is within walking distance of the mall and there’s a Dave and busters right next-​door. Definitely worth the money and I would stay here again. Free continental breakfast in the morning was nice and they have coffee iced tea and lemonade throughout the day in the lobby.

The staff waa very friendly and helpful. The check in and out was painless. The room was small but very clean. The exercise room and pool were very clean. The temperature was okay, they make you think you can control your own air but you really can’t. At times the room became uncomfortable. Also they never mentioned there was no mini frigde and we were unable to store my mother’s insulin, so we had to use the ice bucket to store food. They don’t have safes in the rooms so we had to carry important papers with you everywhere we went. The breakfast is good for what it’s worth. I would stay here again.

We’ve had an amazing time at our hotel from free breakfast and free cookies to a clean room to retire to in the evening the staff has been great and the accommodations are perfect!

We had a family reunion here. The rooms were comfortable and the staff was very friendly. The breakfast room was open all hours, which allowed us plenty of space to congregate.\

Stayed here while I was visiting a client. The place is clean and somewhat small. The WiFi was decent but it kept shutting off once in a while. The shower had good pressure but had a leak at the top of the valve that spray water everywhere. They had lotion and a little kit with q tips which was really nice. There is a lot of noise and I can hear the people upstairs and right next to me. The walls seemed really thin. The location of this hotel is wired but was the best part. It was literally situated in the mall plaza. I literally walked to the mall through the parking lot. It was an interesting experience lol.

This is not a fancy hotel. It’s a great place to stay when you’re traveling to Hartford for work but don’t have a crazy expense account. It’s clean, the desk chairs are very comfortable and they have a ton of outlets to charge your devices. Front desk is always polite and helpful. They have cookies. You get a free breakfast. (It’s a free breakfast.)
It’s also located right off a major highway next to a shopping mall. Now, I know some folks will turn up their noses at that, but if you have a wardrobe emergency (like I did the first time i stayed here), Macy’s can save your work life. There are a number of restaurants nearby, most of them chains. Again, not fancy, but predictable at least. Also nearby: Target, which is good for pretty much anything you need. Again, very helpful when you’re doing the road warrior thing.
So you may be reading this and seeing my 5 star review and be giving me a little side-​eye. There’s a reason.
I’ve stayed here twice now, and the the second time was the last night in a three city trip I was making from New Jersey through Connecticut, so suffice it to say, I was a little fried. I am usually very paranoid when packing up, triple checking everything. This time I wasn’t and I missed my Kindle Paperwhite. I realized this the next night as I was getting ready for bed and looking to do some reading.
The night desk promptly answered and took my information. The next morning at 8, the manager called to say they had it and ask where would I like it shipped. What a relief. And imagine my surprise when it arrived THE NEXT DAY. That is incredible service and speaks to the integrity of the cleaning staff and management. Insert GIF of Gene Wilder as Willy Wonka saying «So shines a good deed in a weary world» here.
My organization does a fair bit of work in the Hartford area. I went back because my first experience was decent. I’ll keep coming back because my second experience turned what could have been a small tragedy into a positive one.
Thank you, Manchester Fairfield Inn & Suites staff!

Great hotel.
Staff is very friendly. I stay at this hotel whenever I’m in the Hartford area for work. Rooms are clean, price is very reasonable. Free breakfast every morning is a plus! Breakfast is good, enough variety. Definitely recommend this hotel.

Stopped here for one night on the way to Maine. The staff was very friendly, the room was nice, the room was clean, the bed was comfortable, the WiFi worked well, what else do you need? I would stay here again.

The complimentary breakfast is better than average, the staff are very nice and friendly. Our room was nice and clean.
You are just a parking lot away from the mall so that was pretty awesome as there are quite a few nice shops and restaurants.
The pool/​hot tub was constantly being over ran by children. Only big negative.

This hotel has the worst customer service I have ever experienced. I literally made a Unilocal account just to write this review. Apparently the manager is never in, or the people at the front desk are purposely never connecting me to him. I could understand this sort of treatment from, say, a cheap motel that charges $ 40/​night, but not from a hotel that cost me $ 130/​night.
What happened? I accidentally left behind my eyeglasses when I checked out of the room Saturday morning. When I realized I had left them behind, I called Saturday night. I was informed by the lady at the front desk that there was no one with the authority to check the lost and found at the moment, nor could she check the room because it was occupied, so I would have to wait until the manager was in at 10 or 11 the next day. I was transferred to the manager’s number and left a message. Since my friends stayed an extra night at the hotel, they checked with the front desk at 8am on Sunday, and were informed that my eyeglasses were not in the lost and found. (Somehow, someone magically had authority to check the lost and found between my last phone call and that time, although the manager supposedly wasn’t in yet?) I called again at 1pm. Once again, I was not transferred to the manager, and was simply informed of what the front desk had told my friends that morning. I asked that they look for my eyeglasses again, since I knew exactly where I had left them, and if the room was no longer occupied, someone should be able to search it. Supposedly the manager went to look. I was told that my eyeglasses had been found, and that they would be shipped to me. When I received the package, however, I discovered that it was not my eyeglasses; it was an extremely cheap, flimsy pair. I called on a Thursday at 11am and was told that the manager wasn’t in, but that he would be in at 3pm. I called again at 3pm, and was transferred to the manager’s voice mail. I’m still waiting to have that voice mail returned.
There are several reasons this is unacceptable. First, I have now called five times and never once spoken with the manager directly. Granted, two of those times were late Saturday night. However, 1pm, 11am, and 3pm are perfectly reasonable times to expect to be able to speak to the manager. Second, at this point in time, there are multiple ways my eyeglasses could have disappeared. If the hotel could have taken care of the issue on Saturday night when I realized I had left behind my eyeglasses, it would be far more likely that I could recover them. However, somehow the lady at the front desk had no authority to do anything, and could not put me in touch with anyone (other than transferring me to the manager’s voice mail). Third, the first lady I spoke with (Saturday night) was rude to me on the phone. She hung up on me when I first called. The second time I called, she promised to transfer me to the manager but hung up on me instead. The third time I called, she finally transferred me to the manager’s voice mail.
I will never stay in this hotel again, and do not recommend that anyone else stay if you care even one whit about customer service.

Pros: the water pressure is excellent. Best I have ever experienced in a hotel. Breakfast is quite decent. Room was nice.
Cons: Exceedingly poor customer service. It was about 1:30pm when I got there. First thing the woman at the check in counter said to me was: It was too early. Yes, it was before the official check in time, AND it wasn’t like I showed up at 6am! (Btw, it turned out that my room was already ready.)
Then I showed her the Marriott Signature Awards certificates I used when I reserved the room. She proceeded to tell me that:
* I had to specify these awards when I reserved the room (I did)
* these awards were not for Fairfield Inn (they were, I made sure of that before I made my reservation)
After closely examining the certificates and reading all the fine print (trying to find more reasons to say no?) and giving me more grief and obviously disbelieving and disregarding everything I said, she eventually called her supervisor (after I asked her to,) who checked and found out that yes, these awards are perfectly legit.
I normally don’t go around looking for racist behavior, but the rudeness of this woman made me wonder if she would have treated me the same way, had I been caucasian instead of asian?

Convenient location, Clean room and not so professional customer service.
Poor management along w lack of customer service training. Very much below what I’ve come to expect from Marriott chain hotels. Don’t even want to waste my time writing review. Very disappointed.

I stayed at this Fairfield Inn last night on my way to Maine. I had a late appointment and wasn’t confident I could do the full drive without falling asleep at the wheel.
A quick review of available Marriott’s and I chose this Fairfield. It’s right off I-​84 in Manchester in the parking lot of a mall (which was different). However because it’s right by the mall it’s also right near a bunch of restaurants which would definitely be helpful.
The room was newer and had the normal Fairfield accompaniments. The staff was friendly and quickly had me checked in and to my room.
The wireless was quick enough to let me pound out a few emails before bed with having to go to my air card.
All in all it was a good stop and I wouldn’t hesitate to stop there again in the future.

In-​Short: Up to date and chic. TVs mounted on treadmills, pool, free breakfast. Nice staff. Pretty inexpensive.
Details: I stay here for business trips. Everything I need for overnight or week long stays. Every room is a suite with a flat screen tv, microwave, fridge and small living room with a desk and couch. Workout room is pretty basic. Haven’t used the pool, looks to be just 3 – 4 ft deep though. Breakfast is good; nothing fancy like eggs, mainly prepackaged stuff like breakfast sandwiches and cereal. Overall, great place to stay for a good price.
Random note: I forgot my scarf. they shipped it to my residence within a week, no charge.

I wouldn’t necessarily give this place a 5-​star nor a 4-​star but not a 2-​star either. I’ve been to better hotels in the area but this one is not bad if you’re just gonna sleep there instead of lounging around the hotel.
There is a separate dining room where they give out free breakfast. The food are gross but my partner kept assuring me it’s free so it’s OK. No, it’s not OK. Free food should never be gross because that reflects on the quality and service of the hotel. The «quiche» and «sausage and pancake stick» are supposed to be microwaved and they taste worse than anything you can buy from Dunkin Donuts.
There is also a swimming pool and jacuzzi. If you have kids, this might calm them down.
As far as the room goes, it’s pretty decent (there wasn’t a microwave in my room). If you can help it, request a room that is not facing the front of the hotel. There are huge flood lights in front of the hotel that shines into your room. If you like to sleep in the dark … good luck.
I might come back if other hotels are booked but this is not gonna be my first choice.

This place was the nicest stop-​off-​the-​highway hotel I may have ever stayed in. The room was good-​sized, had FREE Wi-​FI, a giant, flat panel TV, microwave, refrigerator, cd/​mp3 player (into which you could plug an ipod or other device via USB)(it looks like there as dock into which you could plug an ipod in the bedside clock radio as well), a little sitting/​work area sort of separated by a little wall from the bed, full-​lenth mirror and a SERIOUSLY comfortable bed. Everything is new, new new, and nice. Clean goes without saying almost, since everything is so new, but it was, in fact, very clean.
On top of this, the breakfast is far from the mininal spread you often see at hotels, with a few boxes of cereal and a sad looking pastry or two. You can make your own Belgain waffle (strawberries and whipped cream available in addition to regular and sugar free syrup), there were hard boiled eggs, some sort of egg sandwich you could heat in the microwave, and of course bagels, English muffins, toast, muffins, yogurt, cereal, fruit and so on. I was especially glad to see the eggs, as protein can often be hard to come by in these hotel breakfast buffets. They even offer two kinds of reguilar coffee: house and ‘dark’!
This was my first time at a Fairfield Inn — I am going to be looking out for them from now on. Great value. It’s the kind of experience you expect to have at a hotel charging twice the price. Particularly with respect to the size, quality and ammenties of the room. Maybe we just got lucky… (we paid 110 for a Sunday night)…
PS there is a 24-​hour fitness room, and a pool.
PPS there are lots of restaurant (mostly chains, of course) choices and shops nearby. There is a mall, in fact, directly adjacent to the hotel.