Turner’s Service Company

Got recommended Turners from a friend of mine. Very fast, courteous and honest technicians that aren’t going to rip you off.
I would highly recommend!

My A/​C stopped working during the summer a few years ago and they came out and fixed it. They did a great job and it’s worked ever since. I was happy with that work. 5 stars for that.
They convinced me to sign up for their annual service plan. I was told that I needed the coils cleaned and that would cost more. I thought that coil cleaning was part of the service plan but apparently not. I told them to forget it and later cancelled my plan with them. 1 star for the service plan.
3 stars total. I had a great experience with needed repairs but the service plan just didn’t seem worth it.

I was really disappointed after reading all of the great reviews. However the reviewer who wrote back in 2010 really hit home as this company continually communicated poorly, dropped my call several times and was never able to get me the quote (much less on time) after they had sent someone to my house. Maybe they do good work, but I won’t be using them to find out.

Absolutely wonderful, friendly company. I had an a/​c issue, waited all day for some other guy (from a competitor) to show up. Due to scheduling conflicts, competitor said he could squeeze me in tomorrow (LOL go without a/​c? No thanks). My landlord contacted Turner, who contacted me immediately after — around 2.30p. I spoke with Carrie who was so so friendly and did everything to get the service tech out as soon as she could. Sure enough, the tech came exactly at 4p, right when Carrie told me I could expect him. The tech (I didn’t get his name — older white guy) was so nice, so friendly. He was in and out but did an efficient, bang up job with diagnosing and fixing the problem. He even took the time to tell me what I could expect. I love Turner and would recommend them to anyone at any time!!!

I wish I could give 10 stars. Greg came out to diagnose our system. He found the issue with it, and reported it to our warranty company. We called Turner’s and not the warranty company. The warranty co didn’t like what he said due to cost. So, they sent someone else out. We actually had issues with both our units but the warranty company only authorized service on one. The warranty company later sent another company out that stated our downstairs unit was 75% low on freon, and diagnosed our upstairs unit as a bad compressor. Greg came back out for free and re-​diagnosed both systems. He found nothing wrong with the downstairs unit, and said it was having issues because the upstairs unit was struggling so badly.
We got a quote from Greg to go ahead and replace both units. He stated the downstairs unit didn’t need it, but we went ahead and did it anyway. His crew came out, they were respectful and let us know every step they were completing as they went through the process. They did outstanding work.
Turner’s is honest, they provide excellent service, and I wish more HVAC companies were like this one! Thank you Greg and crew!!.

These guys did a great job installing my new AC. Furthermore, they beat the next best price by over $ 500. Finally, the whole package included 2 maintenance visits. I can’t speak highly enough of these guys.

Called the company who made our A/​C unit to find a repair company in our area. They gave me Turner Service Company. Gave them a call, explained what was wrong and scheduled us for that evening. FANTASTIC ! ! !

Turners is the best service company I have used to date. They were able to schedule a time date worked with my schedule. They came on time and repaired my AC unit with in a few minutes. That means a lot to me as a businees owner myself. I don’t have alot of extra time for excusses and Turners delivered A++ service across the board. I will reccommed them to everyone I know. I plan on using them on my next project. Woohoo! As good as it gets! is the best way to describe the service.
Great job!!!

Turner’s is a great company to work with and their response times are exceptional for both emergency and non-​emergency needs.
I frequently have to coordinate with them for work and they go above and beyond in providing efficient service. They have been able to service any HVAC system issues we have had and their prices are much better than many other HVAC companies i have worked with.
The biggest plus for me has to be their responsiveness and their desire to get everything done quickly and correctly. I would happily have the work on my home although i hope i never have to call them!

I lost AC during this 100 plus degree weekend and waited for my Homeowner’s Warranty to assist. They allowed me to call a local company or wait for their referred repair person. I called one HVAC company and they couldn’t get me until the next afternoon. I called Turner’s and they got my information, then called me back with their repairman within the hour. They have a 24 hr/​7 day operation and even though the repairman had just walked into his home and removed his shoes, he put them on and said he’d be on his way. Once here, he found the problem, replaced a part, and the AC was in working order immediately. Great customer rapport, very informative, and positive attitude despite having been on the road all day. Terrific experience, I wish I called them yesterday.

I found this company online, when I was having issue with my heater not working this past winter season.
They ended up having to install a new A/​C and heater unit in my home. I had no problems with them at first. I thought they did a good job, especially compared to the last company I had in my home.
The new unit was installed with no problems and they went on their way. Later when summer season started, we turned on our air conditioner and it it did not come on. We checked the breaker and it was on. Called Turner after hours and the guy that we talked to said he would have someone call us the next day to set something up. It was about 85 degrees in our home at that point, and we have small children. But, one night we could deal with. The next day, they did call back, but they called super early before we were even awake, and they left a message. We called back and could not get ahold of anyone. We did not recieve a call back so we continued to call and leave messages. That evening somened did call back but at the time we did not know it was them because they asked for the wrong person. We realized later that night, that had been them calling. The person that called asked for the wrong name and never identified themself so we just chalked it up to a wrong number. I am not sure why he did not say he was calling from Turner’s. So, we ended up having another night of no air conditioner.
There are many other issues that we have had with them since and I have come to the conclusion that the issue with them is not so much the work they do but with their communication skills, or lack thereof. Also, one of the women that answers the phone most often, is not very nice and hangs up on you if you call her out on something.
Thy do not communicate very well with their customers nor with eachother, for that matter. Thy also, did not make appropriate notes on our account that had something simple turn into a hassle.
As soon as our warrenty is done with them, I will probably try a different company.