Sears Auto Center

I would not recommend this shop to anybody. I had them order my tires on Saturday and was told they could install them on Monday after the tires were received. I received a call later in the evening on Monday shortly before the shop closed and was told my installation would be pushed till Wednesday because the person who does the alignment would not be in on Tuesday. I show up on Wednesday for my 10:00 appointment and was given an estimated time of 1 hour 30 minutes. After 2 hours of waiting and no phone call I called and was told my vehicle would be ready in 15 minutes. When I arrived I was told they had made a mistake and only my alignment was complete, they still had not begun to install my new tires. After 4 hours my vehicle was finally ready… or so I thought. When I arrived home I inspected the tires and noticed they had installed 3 correct sized tires and one tire that was smaller. After calling them I was told they could not do anything about it and they would order the right tire and I would need to come back in on Friday to get it swapped out.
They obviously lack attention to detail or they were just hoping that I did not notice they did not all match. Save yourself the time and headache and go somewhere else.

I came in this morning due to needing a new battery. I walked in and was greeted by Jorge who was just awesome. He was polite, eager to help, and very professional. He got me in right away and replaced the battery in no time. I haven’t been in a Sears in years and was glad I chose to come to this one.

Incompetence, rudeness, the whole package!!!
If you don’t value your time and want to be ignored this is the place to go. Went in for a simple valve stem replacement on a Tuesday at 1:00 PM and left without the work done by 3:30 PM, worse of all I brought the wheel to them, no need to jack up the car or nothing :(Will visit again when frogs grow an orange Mohawk.

This is the place to purchase a battery.
You get a 3 year warranty.
They give you your money back or replace the battery!

Brought in my vehicle for brakes inspection. They returned my car with all 4 wheels lug nuts loose that I can remove with my fingers and call it a job done. If I didn’t check, you probably can visit me at the graveyard by now. Anyone has information please feel free to nudge me if I should file a lawsuit

Absolutely the worst auto shop I’ve ever dealt with. They have the customer service of a Chinese sweatshop and equally awful vehicle service.

Safety inspector said that brakes need work and we needed new tires. We usually go to another service center. The only reason we went to Sears was because we did not have the budget for brake repair and new tires. We did have available credit at Sears. It was supposed to be an easy fix, but they called to say they have to order a part. Then they found something else that was wrong and had to order another part. Anyway, when we got the car, my husband thought that it was ok. After a few days of driving it, i started noticing that it was not accelerating as it used to. I thought it was just the colder weather. Then it got worse. We called the center and they said to bring it in. When we did, all they said was there’s nothing wrong with the brakes and the tires, but the clutch is worn out. What? The clutch was working perfect just before the repair, how could it have worn out that fast. Suspicious, we took the car to our trusted shop, whom we should have just gone to in the first place. They took a look at it, said something about a hill holder, and of course the worn out clutch. It turns out, that whoever did the repair at Sears inadvertently adjusted the hill holder which is part of the brake system. Aaargh! The clutch should have been just fine had the Sears technician known what to do with the hill holder. Lesson learned– if you have a trusted auto center, stick with them.

We’ve been using Sears for a few years for miscellaneous services. The Manassas location is by far the worst for service. We haven’t used Manassas but a few times and the wait time is always extremely long and the service is no where near acceptable. The working environment is poor and the employees are always in a bad mood. I called ahead and told them a time I would be coming in, just after opening. This time I came prepared and was set on purchasing four tires, I walked in with the choice of tires I wanted and the budget I wanted to stay with in. They quoted me double what I told them my budget was, because they added as many fees and «service» charges they could. They were unwilling to work with me and come to an agreement. I was about to walk out, after about an hour of talking to them and trying to figure out a way for me to get tires in my budget, when he «magically» waved the NON-​MANDATORY fees, putting the tires in my budget. So I purchased the tires and payed for installation, FOUR hours later, my tires were installed. On a day where I set up a time to come, there was absolutely no way it should have taken four hours to install tires, even with proper alignment. We are normally in and out no longer than an hour. I came back at two hours, and my vehicle was sitting in the bay with no tires. and no one working on it.
I will never use Sears Auto Center at Manassas again, and I would encourage everyone else to do the same.

I simply needed an oil change, so I went to Sears auto center, since I had a coupon. A friend of mine had taken his car there and said his experience was awful, however, I went anyway because it was the cheapest and I tend to have a more positive outlook on things, so I felt my experience won’t be as bad. Pulling into the tiny parking lot, I had to stop and wait for 3 mechanics working on a minivan… in the parking lot. I mean, really? They were blocking the only parking space available. So, I waited for about 7 minutes. We made eye contact a few times. Finally, one mechanic figured out that if he moved the van about 2 feet forward, I could park my car. After parking, I go inside, to an empty lobby. About 2 minutes later, Blane comes in and asks what I need. I tell him I have a coupon for an oil change, he takes it and tells me to pull my vehicle up to the garage. All the while, his personality is simply non-​existent. A previous customer, who was there for a tire when I came in, had come back in about 5 minutes after he left and said the tire pressure was low in the tire they just fixed… not something a business wants blared around the room to other customers. After I pull the vehicle up, I return to the lobby to find an employee (not wearing a name tag) on his phone, texting. Since Blane is now with another customer, I ask ‘Text Man’ who I give my key to. He said (never lifting his head from his phone to make eye contact, like normal people would) «You have to fill out some paperwork», as he walked away. Now, it’s apparent that I am bothering these people. Since ‘Text Man’ is too busy texting, I wait behind the current customer for Blane to give me my paperwork. When the customer left, I walk up, he gives me the paperwork and says with a ticked off attitude, «Just make sure you’re back before 5 o’clock.» So, I leave to kill time, angry that I have to deal with this crap. Around 4:50, I return to pay and leave. Only ‘Text Man’ is there, gives me my paperwork and I leave, very unhappy. I get to my car and what do I find? Grease. Of course. My steering wheel is disgusting, my armrest is disgusting. Theres a scuff mark on my door and speaker cover. Seriously? I was so mad, I left. I can’t deal with those kinds of people. Zero personality, a «you’re bothering me» attitude and unprofessional way of treating people’s cars. Yesterday, the day after I had my oil change there, my check engine light came on. Joy. So, my advice to anyone thinking about going to Sears Automotive for maintenance: DON’T. I have never felt more unwelcome in my life. Sears Automotive will NEVER get my business, my friend’s business and ANYONE who I talk to about my experience there. Word of mouth is more powerful than these people think, but they’ll learn in time if they keep this ZERO customer service up.

Tires and batteries ONLY. This is like Pep Boys. They seem to want to sell parts and turn over cars – nothing stays long in a bay – time is money (lost).
I had a «DIE HARD» battery that actually died after about 18 months and they replaced it. I was expecting to pay for an alternator, and it didn’t need it, so I asked if they would exchange the transmission fluid and antifreeze.
They said the transmission was leaking, and they don’t do transmissions. Then they said they could not locate the plug for the radiator fluid, or it was inaccessible.
I took the car to Battlefield Sunoco where I have gone for service other then tires and batteries and they did the transmission and radiator fluid exchanges, no trans leak apparently.
You decide…

They seem skilled and know what they are doing.
They don’t do a lot of complicated work though. They mainly do tires, brakes, oil changes, batteries. stuff like that. routine maintenance. They seem to have a well stocked inventory of tires too.