Sears

I didn’t find any good sales here at all. I didn’t see anything I really wanted to buy either. I don’t really recall seeing anyone in the store now that I think about it. My Warrenton Sears is better and the Sears in Charlottesville @Fashion Square mall has great sales all the time.

I just purchased a washer on Saturday. I had a great experience with Jesse and Walter. I was supposed to receive a call from the Delivery department yesterday/​last night (Sunday) to confirm a time for delivery on Monday. The call didn’t come so I called Jesse and left a message. I then called the central delivery department who told me that they could see that I made a purchase, they could see my address and all of my phone numbers, but no delivery details. I asked how it was that they had all of the information but could not see that it was supposed to be delivered. I even asked if they could go ahead and schedule the delivery. The manager of the Central Delivery department, Ice (yes, that’s the name that she gave me) gave me some round about answer that only sales associates had enough power to enter a delivery and she could do nothing for me. I asked for her manager’s name and phone number and she told me that information was private. I asked her for the Customer Service number and again, she told me that was private. I told her that since she could do nothing for me I wanted to speak with someone above her, and she stated that she was the only person of management status that could help me. After a long conversation I am still without a washer, and I have no clue when I’m going to get the washer that I paid for.
It’s a shame when a retail store as big as Sears has antiquated systems and processes, incompetent managers that won’t provide the customers with useful information, and won’t follow through on their services. After purchasing several appliances from Sears in the past I will definitely take my future purchase needs elsewhere.

Came in on a Saturday early afternoon looking for a crib mattress. I got all the way to the mattress department and they didn’t even know if they sold them. I was taken to the baby clothes department and told to wait wile they got someone to help me. They brought a woman who looked like she was sweating from a fever and red rimmed eyes who didn’t understand that i didn’t want a crib. I told her 3 times i wanted a mattress not a crib and she didn’t seem to understand English. I told her nevermind and ran out of there as fast as i could. Why would you come to a public place when so ill? Let alone a children’s department! Not setting foot back in that store ever again!

This is location is a former Montgomery Ward store that was re-​branded as Sears sometime around 2002. A Wal-​Mart now occupies the original Sears site at the other end of the mall.
Anyway, as with the other department stores in this mall, the selection is catered to basic apparel and housewares. Surprisingly, the hardware, appliances and electronics department have a decent selection of merchandise considering the size of this store. There is also an Optical Department, Portrait Studio and Auto Center. The staff here has always been friendly and focused on customer service. I have never had any issues.

Not just another big box store.
You can call a local store and if they are busy and don’t answer you roll over to a Customer Service Rep who can tell if the item is in stock at the store and the price.
If it’s not in stock, they can suggest an alternate store.
If it’s not at an alternate store they can order it on-​line and have it shipped to the store or to your house. They also have access to other product providers who may offer your product at a better price or in an alternate choice of color, size etc.

Recently had HORRIBLE customer service in your Manassas Mall location. Brought in our 4 y/​o Kenmore vacuum to repair and was treated badly. Met with a technician in the service/​loading area who stated he couldn’t send it for repair without the box. I explained that it was at least 4 years old, and he looked at me like I’m an idiot and said «How am I supposed to ship this without the box. I cannot do.» I thanked him and told him I’d take my business somewhere they could help me.

Boycotted this particular store a few years ago. Any time I have gone in there for tools, mowers, trimmers, etc., the sales staff always completely ignored me and went and waited on a male customer. When I could finally get someone to answer my questions, they treated me like I couldn’t possibly know a thing about what I was looking for. In one instance, I was looking for a particular set of drill bits. The guy told me there was no way I could possibly need it and tried to tell me to buy something else. I sent scathing emails to Sears’ corporate headquarters and received a call from them as well as the Manassas store but it was too late. The men that work there need to realize women are capable of much more than making dinner and scrubbing toilets. This isn’t the 1950s.

Why I love lands end! My eight year old had a pair of shoes from LE that broke, which they exchanged for another pair with no receipt. He had really played hard in them. The clerk was really nice and very helpful. Land’s End gear is guaranteed for life, so this was a good test. I’ll start saving my receipts, and will go back!

I bought my washer from here. The clerk charged me for 2. Had to wait a week for the money to be put back on me card. I had some many issues with the repair team too. I had to wait 2 weeks for someone to come out. He found nothing wrong. I had them come out agian, he said I was a woman and did not know what I talking about. I ended up having to pay for a company to come out and fix my washing machine. I called the HR and left messages and never heard back from them. I will never buy anything from SEARS again.

Don’t put things on the mannequins that are impossible to find and purchase. Other than that i find Sears is okay for some jeans and tshirts.

I’m really disappointed in how Sears appears to have gone downhill — quality-​wise, service-​wise. When I was growing up — Sears was THE brand. As young children, we eagerly looked forward to the Sears catalogs to come in the mail, especially the Christmas catalog.
This past week, I placed an order online for a couple of tools, paid for them online, and opted to pick them up at the Sears location at Manassas Mall. Pretty easy.
I went in to pick them up. I just happened to drive around the right portion of Manassas Mall to come across the special Sears entrance for pick ups.
You walk in and there is this automated system where you swipe your credit card and it then looks for your order and alerts a Sears employee to find your product (s) and bring them out to you. Your name is then displayed on a large flat panel screen, with the time you logged in and how much time has elapsed. It also tells you what the average wait time is. The average wait time displayed when I arrived was 3 minutes, 31 seconds. Seemed like a cool system.
After seven minutes had elapsed, someone finally showed up and acknowledged me. A few minutes later, a lady came out and told me I needed to re-​swipe my credit card. So I did, oddly enough, a different screen came up this time — requesting that I verify my order. I did.
Now my name is listed on the screen twice.
After 13 minutes from the original entry had elapsed, I finally had my products brought out to me.
Cool idea for a system, but much better execution of the system is needed.