Mr Tire Auto Service Centers

Great service at closing time on Friday. I came in on Friday close to quitting time with a bolt in my tire. They patched the hole no problem. Very nice people.

I would like to give 0 star if there is such a thing. They charge 40 dollars for a tire plug. That is double the price of even what dealers would charge. I hope they go out of business

This place is a dump and liars. The guy told me 2 hrs to have tires mounted on an extra set of rims. Fine, I’m not from this area so driving around and going to malls and stuff dragged the two hours out. Now 2 hours later the heavy set hispanic mechanic haven’t even started! When I first dropped it off the manager said the heavy set mechanic had two cars in the bay, then he would get to mine.
When I came back there was another car in there that he was working on that was NOT there before. Meaning he took another car in and put them in front of mine while I was gone! Because I was out, they thought I wouldn’t notice them trying cut people in front of me. Never again will I come here. It was a big hassle driving around trying to find things to do for two hours. Then he made up some bs that he is charging me another $ 10 because the tire was bigger making it a hassle to mount. Well I’m not stupid, they use a machine! Makes little to no difference. Stay away from these liars and thieves.

Horrible place. Please don’t go here. If you want your money, take your car to other shops. When I first got there, the first guy I met didn’t even talk to me for 5 minutes and I was standing there waiting for him to finish talking to his friend on the phone. (I know he was talking to his friend because of the way he talked). After he was done, I told him my problem and he just quoted me $ 900 for a job that doesn’t even cost $ 400. I will never even consider this place again… let alone recommend it to someone else. YUK!

Went in for an oil change and they kept offering me to fix everything on top of that. Can you believe to clean the headlamp it cost $ 100, and to change the Air filter is $ 66, I denied these services. The oil change was advertised at $ 29 but my final bill was $ 37. They charge disposal fees and whatever else. Will not be back to Monroe.

Took my car here to get the malfunction indicator lamp checked out.
They diagnosed it with the computer for $ 128 as needing a new O2 sensor, which I agreed to have them install for about $ 350. When I got home, the drivers side window on my car was not working. I don’t think it was related to any of the work they did, however. I took my car back the next day to get the window looked at and for $ 70 they diagnosed it as having a bad switch. I found a used switch on the internet and replaced it myself, and the window works now, so the diagnosis was correct. The staff was professional and direct. No complaints.

I am writing to report an unbelievable incident that occurred today at about 1:30pm at the Monro Brake Muffler Shop on 8443 Sudley Road Manassas, VA 20 109.
I have called in already to customer service corporate, but want to file a report because this incident needs to be heard. This report is a complaint regarding the «Store Manager». A pathetic excuse for a manager or any service employee in my opinion, you will understand why in a second. His name is Noah Sadr.
At around 1:30pm on August 4^th, I entered this location hoping to receive a basic oil change. I had found a coupon on Unilocal for $ 21.99 and was planning to use it.
I entered the store and saw a large service employee standing at the counter. I approached the counter and this is exactly how our interaction went.
Me: «Hi, I’d like an oil change please»
I go into my phone to attempt to bring up the coupon to show him.
Noah: «Oh. Do you have that coupon on Unilocal?»
Me:“Yes“
Noah: «Yeah, you need to have us printed out to accept that».
Me: «I do?»
Noah: «Yeah.»
I am disappointed and in my head decide that I suppose I will just leave then, since its obvious that hes not going to offer me an alternative.
Me: «Well, it does not say on the coupon that it has to be printed out!?»
Noah: «Oh really, well… I am saying it!» (Rude, mean, disgusting tone and attitude“
So I decide in my head that now its really time to leave, and cannot believe how rude this guy is being.
As I am leaving I say,
Me: «Okay then, thanks for being rude about it» (sarcastic, obviously)
Noah“Your welcome, have a great day” (extreme sarcasm and rudeness)
Frustrated and shocked, I say
Me: «Don’t worry I will make sure to write a terrible review about this place so no one ever comes here»
Noah:“Great! Can’t wait to see it!” (Again, unbelievable sarcasm, and rudeness)
Me: «You know what? I think ill go to jiffy lube because they always treat us well»
Noah: «Yup! Heard they are brand new, Be careful for the door now» (Sarcastic rude tone and attitude, mean, disgusting, this guy could care less about anything that is happening right now)
Me: «Are you the owner? «I ask in disbelief.
Noah: «Yup!»
Me: «Great, can I have your card so i can report you to corporate?»
Noah:“Nope.»
Noah:“Okay, sure. Can’t wait to read it ! «(sarcastic, rude)
Noah:“Be careful of the door!» (sarcastic, rude, disgusting tone)
I then left the store in disbelief. I have in my 31 years never had an experience like that before in any business setting, ever. I looked at this card, and it said Store Manager. I’m sorry, but is that a joke? This rude, disgusting person is your store manager?
I am very disappointed and disgusted by how this «manager» treated me today. I understand if you don’t accept a coupon but it was clear that Noah was not interested in helping me find a solution for my car care needs. No explanation, no attempt to have me as a customer. He would rather me walk out the door and report him to corporate, then treat me like a human being and live up to your company’s core values of service and your service standards. I’m not giving you my opinion, this is a fact which was obvious. I would have been happy to pay full price for an oil change in fact if he had even spent one second attempting to find an alternative solution for me. But he was not interested in doing this, and as the store manager I find this unbelievable and unimaginable. How the heck did this guy get promoted to anything, especially store manager?
It is truly sad that you have a management team such as this working for you. It is no wonder that the place was disgusting and filthy, full of bums, and completely, and I mean completely empty. As a business, how can you seriously have this guy working for you? In a competitive industry as car care service, how can you afford to have people that act like this?
It is due to this reason that I will never, ever return to Monro and will continue to go to jiffy lube for my car care needs. This type of experience was a complete service failure on your part. This guy needs to learn what service is and I mean from the beginning of the book. I will never patronize any of your stores ever again, and I will make sure that everyone I know and everyone they know never do business with monro.
If this guy represents your stance on customer satisfaction, then you are already gone. You might as well close up shop now and go into bankruptcy. Service starts will people. Any old shop in town can perform an oil change, but what keeps people coming back is the service. And its obvious that no one is coming back to this place. How do I know? Because it was absolutely empty.
DO NOT EVER GO HERE! GO TO JIFFY LUBE PLEASE!

I’d give this shop negative stars if i could, worst customer service I had from the manager, up to the corporate office. tsk tsk tsk Highly recommend to go somewhere else esp for installing tires.

Tire Visit! Went Wonderfully!!!
So, here I needed 4 new tires and I needed them quickly as I was about to complete a 1,500 mile road trip. I called around to SEVERAL Manassas, VA tire stores including all the big name stores and guess what. None of them could get the tires that day EXCEPT Monro’s! I called, spoke to the gentleman answering the phone and he said he needed to check but called back within 5 minutes! He said the tires could be there within the hour. Dropped the car off and he even helped me with a coupon. After the tires were installed, I was on the road!
From what I can see, the bad reviews seem to be from past employees and the attitudes there have changed for the better.
NOW, I’m on the way back with ANOTHER vehicle getting another set of tires because the crew there were great!
Thank you for the service and look forward to seeing the crew again!
Cheers!

I’d give negative stars if I could. I used coupon from web for $ 19.99 oil change and tire rotation. Charged a $ 7 disposal and service fee? Ended up paying $ 27 on a $ 19.99?! What??! Got me once, never again. No thank you. Also they told me ½ hour, an hour and a half later… I got my car back. Also, he told me that he was going to call me when it was done, which he didn’t bother. also. When I walked from the Dollar Tree, after he confirmed it was done, he STILL did not have the paper work done, which I had to sign in triplicate! WTH.

Came to this Monro to service my car on a very snowy day in Manassas. I called G&C to make an appointment for the same day but they told me that they probably wouldn’t have any technicians to stick around during the day because of the weather. So i hung up cause I needed the work done that day.
Next I hastily called Monro because the first time we went it wasn’t the greatest experience. Don’t really remember specifics, just that the staff wasn’t the friendliest.
This time was quite nice. When they answered I was met with a friendly attitude and that they could easily do the service that day.
Everything went very smooth and they didn’t even pressure me to have anything else fixed. I bought windshield wipers that day they installed them for me for free, even after they pulled the car out of the garage.
Hopefully the next time I come the service is as friendly as the last.

Really bad customer service… manager is rude, as are employees. Highly recommend going somewhere else!
After needing to exchange a muffler purchased at Advance Auto Parts for my truck, a friend was helping to exchange it with his car (Forrester). When putting the wrong muffler in the car with the help of an employee, the employee pushed the muffler too far forward and cracked the car’s windshield. Tried contacting management (the store manager refused to admit his employee had anything to do with it), and corporate never returned any phone calls.

I ALWAYS go to Battlefield Sunoco for major work. I usually go to Merchants/​NTB for oil changes and tires.
However, I called around and all the Merchants and NTB would have had me wait 2.5 hours for an oil change and I can’t drop my car off as wife does not drive. I was doing errands and stopped by at 1 PM and they said they could be done within 45 minutes, so I had them do the oil change.
I also learned they are tied in with a major tire chain so you can get tires there at competitive prices (Mr. Tire, I believe).
I will definitely keep them in mind when I need routine service done on my vehicles.