Russ Darrow Chrysler Jeep Dodge RAM Of Madison

Very smooth transaction on a new Jeep. I worked with Christopher and he knew his stuff, was upfront and honest. In the end I did have to order what I wanted and had excellent communication with him and Jason. When my vehicle did arrive I got a call the moment the transport truck arrived! Does not get much better than that. The finance person, Efren had my paperwork ready and was very helpful, efficient and professional. I look forward to returning for service and would recommend this location if you would like a new Jeep!

This place sets the bar for excellence in service SOLELY for the SERVICE/​REPAIR Department.
I started going to Russ Darrow when they were on Whitney Way. I had a Jeep Cherokee, bought a second Cherokee and considered a 3^rd Grand Cherokee but after the list of repair needs that Grand Cherokee got to go back to its owner.
I compare others to the level of service I receive and received from this dealer.
My service advisor has changed only once and the new guy was just as good if not better. How so?
a) He was sincere. No fake cheesy-​ness with me. No forced small talk.
b) Laid out the needs of the truck. I had no worries get the work done but needed a car to get around so they could keep the truck. Bada bing — a loaner was provided as I asked.
c) Negotiated a price for the repairs and it was accepted so I was on my way.
d) No one ever ever has to get brakes done at a dealer — they’re usually over priced but the guys were competitive. No coupon used but negotiations saved the day/​deal. This is something to be mentioned because it doesn’t hurt to cut a few bucks to get a loyal customer.
I’m having a serious repair need now and I would much rather get it 1,000 miles back to Madison than deal with the dealer here. But it’s a coolant issue so it won’t make it.
Also, they have never once tried to nickel and dime me.
When I have to get a small item done — I’m usually at Luke’s but for big things and I need the comfort of a national warranty or same name brand to get any potential issues ironed out… I go with Chrysler because of these guys at this location.
Yep! It’s that serious.
FYI: Monthly coupons via the email sign up and USPS if you give your full address.

do not shop here. they mess with numbers of unsuspecting customers and screw you over. when confronting the general manager jason about overcharging $ 5,000 on a car, he proceeded to call me a retard in front of a nine year old autistic child. the staff here is the worst of the worst. they have no problem screwing over anyone that walks in the door. buyer beware, shop elsewhere!!!

This review is mostly on the service department. It has taken 6 weeks and 3 visits to have our rear spoiler on our new van replaced after it fell off. The parts were not ordered timely, or sent for painting the between the first and second visit, then after waiting around an hour on the second visit we were told they didn’t order all the parts. Each time we had to contact the service department for information and follow up as the service writer didn’t do his job. Finally the third visit took over 2 hours for a minor repair and again I had to go out and ask where my van was. Find another service department, and if it is a warranty/​recall-​go to a different Dodge.

Decided to purchased my van at this location instead of the other locations. My salesperson «Steve» was very nice, very informative, and patient which made the experience more enjoyable
They were able to offer the best price the 1^st time compared to other dealers without knowing the other quotes. (Same new vehicle with same specs). Plus give me more for my trade in. Even after 5 months of purchasing, I’m still very happy with my decision.
*just got my first oil change and the service department was great.

I will never purchase a vehicle from this place! I went in on a Saturday mid-​day to look at a Grand Cherokee. I walked around the lot for awhile, has 4 sales guys walk past without acknowledgement; thought ok it’s a busy Saturday. I then walked into the showroom, stood by the grand Cherokee in the middle of the showroom since that was the vehicle I wanted to look at and test drive. I stood there for 30 minutes, had multiple sales members walk-​by look at me and keep walking without any acknowledgement. I watched as 3 guys stood there and talked about their plans for the weekend, watched as another one stood drinking a cup of water and then proceeded to chew on the styrofoam cup. After 30 minutes of being completely ignored the final straw was when a middle-​aged man walked in and was immediately helped.
After leaving I called the sales manager to report my experience. The sales manager said he was sorry and asked me to come back so he could handle my sale and get me a good deal; I asked what he was wearing today and he was one of the multiple sales people that passed me without acknowledgement. I am a 30 year old professional in town; I will never purchase from ANY Russ Darrow Dealership because if this experience. Sorry you lost out I’m going to Zimbrick!

If you pretend to tell people that they’ve won a grand prize, you have no integrity. Stop with false advertising and try to be more HONEST. Honesty is the best commodity a car salesman should have and advocate more.
I would never in a million years trust this dealership just because of their false advertising on this issue.
I will NEVER BUY A CAR HERE. EVER.

This dealership will not show you a car until you have divulged a ton of private information. I was not going to finance my car. I told the salesman how much I wanted to spend and he still wanted to know where I was getting the money and exactly how much I had. No thanks. I walked out. I’ve been to almost all the care dealerships in Madison and was never treat with this kind of disrespect.

I bought my Kia here in 2001. It’s a long story, but I was not allowed to choose what new car I could buy or where. I would not have bought from Russ Darrow if I had had my choice.
We paid cash, so I feel like I might have been able to get a better deal, possibly. I did want certain options (that I would have considered basic, but for a Kia, were not standard) and the dealership did work to get the vehicle with the requested options, so that was nice.
I also had my car serviced there multiple times for the first 3-​or-​so years that I had the car. Their service department folks are friendly, but I don’t think necessarily on top of their game, as things that they repaired would continue to be problematic, and when I began taking the vehicle to a different repair shop, they managed to fix the problem on the first try. Also, when Russ Darrow ran against Senator Russ Feingold for the US Senate, I thought to myself, «just another reason NOT to go there.»
In other words, you can find better Kia dealerships and service places in Madison.