Metro Ford of Madison

I dropped my car off early, before work, and they didn’t mind. Transport to work was quick and easy. My car was repaired early. The driver’s seat was moved all the way back, but that’s expected these days

I purchased a car from here a month ago and online it stated that it had keyless entry and satellite radio, once I drove off the lot with the vehicle I called to inform them that my car didn’t come with keyless entry and that I contacted Sirius XM radio and they let me know that my car did not have the antenna needed for satellite radio. The person I spoke with at first told me that he would try and work something out for me to get keyless entry I took it upon myself to speak with someone else his name was Brian and I let him know my issue he stated that he would have to contact Don his GM to get a decision on of they can get me a keyless entry when his boss came back from vacation. It has now been weeks and I have called Don twice left voicemails no call back from him, I then emailed Brian and have not gotten a response yet so I decided to talk to my sales person who just informed me that they WILL NOT BE GIVING ME A KEYLESS ENTRY REMOTE some they bottomed out the car (mind you it was a car they put me in not one I chose)!!! Extremely upset with Metro Ford and their business!!!

Very friendly, and honest… great customer service.

Yep, they lost my business also. Brought my car in after noticing a haze on the radio LCD. I’ve never cleaned it with anything but a lint free cloth. I used my fingernail to scrap the haze a bit thinking I had accidentally gotten something on it (which I know I had not) and it left some light scratch marks so something was definitely wrong with the coating from the factory. I did some searching on the internet prior to making the appointment and found several forums where other people had the same issue and their dealership took care of the problem under warranty with no problems. One dealership even replaced the entire radio which was probably too much, but they made sure to make it right. Not Metro Ford, they told me I had sprayed a chemical on it and ruined it and there were scratch marks on it. When I tried to explain my findings and research I had done, the Metro Ford service person just listened and I could tell that she didn’t care, then she gave me a quote to buy the part myself. I had thought about purchasing a new truck from them next year because they had been good to deal with when I went in for oil changes, but any dealership can do a simple oil change with a smile. I will not ever purchase a vehicle or use the Metro Ford of Madison dealership again, and will spread the word to friends and family about my experience there.

Incompetent would be a compliment. They don’t listen and don’t want to help. I was looking for a ford fusion and they didn’t have what I wanted and did not care to look elsewhere to bring it in or have me order one. You can have what they have on hand or go to someone else. I say skip the pain and just go elsewhere.