East Madison Toyota Express Service

Love this place. In, coffee, cookie, out and a car was to boot! Purchasing the extended care was the best decision I made.

My customer service agent was awesome and that’s where it ends. I was told I’d have reliable two way remote start installed with access from my smartphone. I was told $ 599 and then charged $ 80 more when I got there. Then I was given a one way remote which I was then told that it’s what they come with even though my system on their website comes only with two way remotes. Now they want to charge me $ 50 more for the remotes that come with my system. I don’t like being lied to, I will be having them uninstall the system from my vehicle and I will never go here again!

The last two times I have gotten an oil change they have forgotten to attach a hose and the engine check light is on. If that light is on why don’t you mention that when going over the service report? I brought it back the last time and the guy said he noticed that light and that the engine had trouble starting… ah you could have mentioned that during the service report.

I’ve been taking my car here for oil changes since I purchased my Toyota in 2010. The staff there are friendly, but that is pretty much the only plus side. They are always so busy, I have gone at various different times of the day and there are cars in the garage, and ones waiting outside — I often keep driving and saying I’ll go another time when they aren’t as busy, but there never seems to be an optimal time to go. I have gone there and asked how long the wait is and they will tell me 45 minutes and it ends up being over an hour and a half. I was so angry after a service that I had received there. I pulled up in to my driveway one day and my car started making funny noises and was jerking up the small incline. I got out of the car to find oil all over in my driveway. I had a friend come help figure out what was wrong. I was at the Toyota Express Service station the day before. They did not tighten the oil plug, and now I had a missing oil plug and new oil all over my driveway. What a mess! I called the service center to voice my dissatisfaction. They gave me a free oil change for my inconvenience. REALLY?! I had to put all new oil in and purchase a new oil plug. One free oil change did not make up for the hassle their mistake caused. Thank goodness my car didn’t have any noticeable damage. I fear that they are so busy and trying to get cars through quickly that they are not attentive to detail. I’ll be finding a different place to get my car serviced at.

There was not that many people however I don’t understand why they took forever. The longest wait for oil change in my life. It has been almost 2 hours. Not good at all.

Best express service in town. The employees only suggest needed services and always take great care of everyone. The new car wash will be running next week, I can’t wait to try it!

The car wash is the best free wash you can get in town. But the catch is it will always be busy, prepare to get it done after the oil change or wait come another day as the coupon is valid for 30 days.

Well I keep coming back here however, I am really thinking of not coming back. There is absolutely no organization here and you wait and wait, all the while several people who came in after you, get waited on before you and off they toodle. I have complained many a time to this place about lack of consistency and how they need to come up with a plan so that it is first come, first served.
How can this place actually think that customers will be happy when they get in line in back of a car that is needing an hours worth of service and the car next to it is getting a fast oil change and the next car, who just pulled up, gets to go in front of you?
Also I am not convinced that they are doing the safety inspections that they claim they are doing. Lancaster stated that my tires were good to go at the last oil change a month ago. I looked at the tires the other day and thought they were getting a little bald. Wonders of wonders, took it to my faithful mechanic and he stated the tires were bad. He too wondered why Lancaster made no comment about bad tires.
Seriously consider going elsewhere. If they are skimping on their safety check, what else are they skimping on?

They replaced a headlamp on my vehicle… with the wrong headlamp. While the one that they put in did fit, it wasn’t a Toyota OEM part and it was extremely dim by comparison. The other headlamp went out two months very late at night and I can’t see to drive. Had to put my brights on, flicker them off whenever a car was in the opposite lane, and turn them back on again to see to drive. Another Toyota dealer replaced both headlights, this time with Toyota parts. I asked for a refund from Jon Lancaster. They said they would do it. Its been 6 months and I’m still waiting.

Excellent service. Very fast and thorough.

Can I rate them 0 stars? I took my car in for a oil change to this location in June as it was close to my destination. It was $ 30 for a oil change and car wash. I thought O.K. sounds like a deal to me. Listen to the deal I got… It took them quite a while considering nobody else was there but one other person. I kept looking to see what was taking so long, but it was hard to see my car next to the other one. Finally after about 45 minutes they came to get me and everything was good to go. I paid and thought about getting my car wash, but it was going to rain, so I decided to hang on to it for a week. Driving away I started to hear a grinding noise under my car… I slowly drove on and it got louder and louder, so loud I had to pull over into the American T.V. parking lot. I got out to see the whole bottom covering of my car was only hanging on by a bolt. I called the service center and told them what happened and that they must have not put it back on correctly. Well, when they came to get me, the guy explained to me that while they were servicing my car, the bolts had broken and they had ZIP TIED the bottom of my car on! I FREAKED OUT! I heard not one peep about it, they never said a word to me at the service center. The guy claimed, «Well, we thought it would last longer than this…» Ha, I bet you did buddy! So he again zip tied the bottom of my car on and I drove back and he replaced the bolts that he had broken for «free of charge.» Even if they would have told me they broke them, or that they were broken I would have paid for them to be replaced and I would have never left the building knowing that the bottom of my car was «securely» zip tied on! I DO NOT recommend this service center and to be honest, there car wash sucks too!