Do not use this Radio Shack for contract cellular service!!! Went there looking at the Note 3 phone and realized the price was above my budget. I was getting ready to walk out when I was told they would be able to lower the phone price, lower the deposit amount and the plan rate to meet my budget. I decided to give it a try. They did get me a lower plan rate, a deposit of $ 100 and only $ 200 for the phone. Went home thinking I had scored a great deal. Once at home I reviewed my receipt something seemed odd. My receipt showed I had paid $ 0 when in fact I paid $ 300 out the door. I was not happy with the carrier service and decided to return the phone the next day. My receipt stated I had 30 days to make a return. I called the store to let them know I was not happy and would be returning the equipment. I was told I couldn’t return it. After that I went to the store to find out they had illegally added me to someone’s account and that’s why I they didn’t want to accept my return. I threatened to sue and finally agreed to accept the merchandise and was promised a refund to my debit card. Ten business days past and no refund received in my bank account. I call them to find out what was going on and I was told the refund had been given to the owner of the account I had been added to illegally!!! Really!!! Its been now 21 days since the return and they have not given me back my money. FYI-this is calling for a report to Better Business Bureau and possibly a lawsuit. Beware of these thirty sales associates! They are fraudulently using other people’s info in order to make a sale!!!
Lance H.
Classificação do local: 5 Alhambra, CA
Brand new concept store for Radioshack! Store is very interactive and hands-on. There are a bunch of headphones you can try on, RC cars/toys you can play with, and even a blue tooth speaker demonstration area! Staff here is extremely friendly and very knowledgable about their products. They also sell AT&T wireless here and basically set everything up for you!