Pride Kia

I bought Kia sorento in this place on May 28, 2016. They promise to call me on Tuesday to pick up the car, until Thursday I haven’t get the car, I call and the salesman keep saying the car was not ready and will give me the rental car without telling the truth what’s going on. I said I will cancel the car, I don’t want the car anymore. I met on Saturday with the sales manager michael and Paul, he said will give my 5000 down payment on Monday at 9am today June 6, 2016 and he deny everything he said today and doesn’t give my money today. Me and my family was so stress and I cry a lot to deal with this all liars. I don’t have a car until now and my down payment 5000 dollar still with them. The tree fell on top of my car a week before and make total loss of my car and this dealer car make more sad story to my family.

I’ve been with Nissan for 3 cars now, but since switching over to KIA it’s been a night and day experience. Every year Nissan would make me go through the ringer just to let me sign up again. This year was exceptionally bad so I decided KIA would be next up. In and out with a cheaper monthly payment for a car comparable to what I have now. I didn’t have to leave and go ponder my next move for a few days, waiting for a call back from the salesman a day later just to have another negotiation. I feel like Keith at KIA and I were on the same page with wanting a fair monthly payment and customer loyalty. It just makes things easier for what can be an annoying process.

Pride Kia is the only place I will go to purchase a new car ! Great staff, very knowledgeable, clean dealership & great selection of cars.

Came in here back in February (2÷12÷16 to be exact) looking to buy a car. Found a nice 2011 that I really liked and put down 100 on it so I could make sure it didn’t sell while I waited to hear back from the bank. I was told I could have a certain monthly payment but of course in the world of car salespeople that didn’t come true. So before I signed anything I decided I didn’t want to go through with the purchase. Now a month later & I still haven’t gotten my 100 dollars back! Just a «we will call you back» NEVER coming back to this disrespectful place, except to take back my 100 dollars (:

Was able to easily get a convenient appointment and they let me drop the car off early and take off quick as I had another appointment. They completed both regular scheduled service and recall work all at same time and pretty quickly as well.
Was told I needed a bunch of other work, even told I needed new wipers, car is 1.5 years old, how much work could be needed? Also think ill be the first one to know when my wipers aren’t working properly.
Exactly like the review below by Tasia, I was on told I needed an alignment, fuel additive and new wipers… same exact items! Coincidence? I don’t think so. As if service isn’t expensive enough they have to upsell you on made up items not even necessary.
At least I know what to expect at my next service appt.

Average day; came in for one thing and was told I needed to do some other stuff. Good service today and it was pretty quiet; in and out with some freebies

Really bad experience here. The salesperson Ben was great, showed me the car I was interested in, didn’t try to upsell me and very down the earth. The problem was with the horrible sales manager who came over. Their first ask price was above their advertised prices right on their website. Do they think people don’t have internet and do research before buying a car?
I then told them about matching a competitors price (Herb C.) and the sales manager comes over and pretty much yells at me that he’s not going any lower in price and has the nerve to insult me saying that my car is just about ready for antique plates so he’ll give me $ 2k below kelly blue book trade in. Really, that’s how you expect to win business?
Stay away from here. I went to their competitor and saved $ 2,500 off the new car price and got another $ 1,000 for my trade in.

I never thought that I would be giving a positive review to a car dealership, but here I am doing just that.
I went into the whole car buying process dreading it. I showed up on a Saturday with a USAA car buying service document in hand. In a matter of minutes, I was test driving the car that I had a document on. When it came down to talking money, they didn’t try to pull any stunts. They were able to offer what I was looking for and wrote it all out for me. When I decided I wanted to go home to think about it there was a little bit of the «what do we have to do to get you to make the deal today», but it was brief and wasn’t totally overdone. I get that they want to make the deal.
When I finally decided to go forward with the purchase, I emailed our sales person. Unfortunately, email doesn’t seem to be his thing. I finally called and he said that I should just come in and we could make it work.
Surprisingly, when we got there we were able to make it work. It was easy. No hassle or haggling. I was ready to go in just an hour or so.
I wish I didn’t have to go back again to get my inspection sticker (kind of pain to drive back and forth to Lynn from Watertown), but that is really my only complaint.
I would definitely recommend Pride Kia and specifically, Jim Foss. He was laid back, not pushy and easy to work with. He totally made the car buying process super easy!

Great service! Dealt with a Mike S. online and over the phone. He was courteous and knowledgeable. He tried to get me the answers I was looking for and went out of his way to try to help me.
I didn’t buy a Kia but would recommend if you are looking for a Kia to check out Pride in Lynn.

I purchased my first Kia 11 months ago. I love my car. The buying process and the sales team are wonderful. The sales person I had was a gentleman named John. Really nice guy. He was so good my brother went to him to buy a car too and he’s in the car business.
My only critism is while waiting for service the snack area was completely empty. Plus once the service was done had I not had close to the right amount (I would have been owed ten cents which I told the attendant to keep) he would have had to go to another building all together to make change. Inefficient use of time. The wait time was a little long but I didn’t mind because the staff was so super nice. My salesman even remembered me and came to say hello and ask how I liked the carl. Inquired about my family, etc… I would definitely recommend this dealership and Kia’s.

The service dept is fantastic. Marc and Matt were outstanding. They were very helpful and went out of their way to make sure we were happy with the service. Would highly recommend.

Can’t say enough great things about this dealership. My husband and I were sent in to see Michael Cucchiello. We walked in on a Sunday (not knowing it was his day off) asked for him, when we’re told he wasn’t there we said no problem we just want to look around. Within minutes Michael walked in and said how can I help you guys. I couldn’t believe he came in on his day off… we leased two new cars a Forte and Sorrento. I absolutely love my truck and couldn’t be happier with the dealership. Got a great deal also. Have told all my friends if they are in the market for a new car to go to Pride Kia of Lynn.

I brought my car in to be serviced and the staff was quite friendly and very easy to talk to. They answered all of my questions in a way that I was able to understand. One employee by the name of Marc was especially helpful, he was patient with me and helped me make the right decisions to upkeep my car. I was in and out very quickly, I would recommend him to my friends and family. Thanks for all the help.

Every time I bring my Kia Sorento to Pride Kia on the Lynnway, Marc Cortez is super helpful and knowledgable. The staff is friendly and the service is always performed time efficiently! Marc is always able to answer any questions that I have regarding my car. I look forward to continuing to work with Marc and his staff, and eventually returning to Pride Kia to buy a second car!

Bought a brand new 2014 kia sportage here 3 weeks ago. Drove the car for a week and a half and then car shut off in the middle of the road. I had to use kia roadside (which took 3 hours) to get it towed back to the dealer. The ac compressor was shot, so they had to order the part. Took 6 days for the part to come in, and they did not even look at the truck until it arrived. Once they actually looked under the hood and took the old part out, they found metal fragments in the oil that was in the compressor, a factory defect. I received no updates about the car unless I personally called them, and it was in the shop for longer than I had owned it. SO finally after a week and a half of the BRAND NEW car being in the shop they had fixed it. I picked up the car yesterday and it had two large scratches, grime and dirt everywhere, and a paint chip on my front bumper. After exploding on the shop manager they offered me a free detail, so I had to bring the car back today to be cleaned. After two hours of cleaning, the paint chip remained, the shop manager said they would have to take the whole bumper off to fix it, as in, it could not be done right now. These people are unorganized, unprofessional, and lack basic customer service skills. They have in no way resolved my issues and have provided me with the worst experience possible in purchasing a new vehicle. Needless to say I am incredibly frustrated and will be contacting customer service yet again. Pride kia lynn was of no help to me whatsoever, and this car is brand new and has body damage FROM THE SERVICE CENTER.

From Marc Cortez in the service center who not just set me up for my oil change but also helped me with the OVO system I couldn’t figure out. As a woman going to a dealership can be intimidating sometimes but at that dealership you feel like you’ve known them as of I had bought the car here instead of in NC… to the guys in the offices which I assume were car dealers went beyond expectations I wanted to see if there were any accessories I could get for my car but there wasn’t anything they so one of them I wish I knew his name showed me that there where Kia otherized acceasories online and I found what I wanted immediately and I’m so excited to get them… The dealership building was as classy as the Audi one I had before the Kia.

I see people here downvoting this dealership because they bought a car they couldn’t afford. A car dealership is a pplace where you buy and service vehicles. If you want the services of an accountant go pay for one. Also, don’t blame a salesman for your lack of knowledge on a vehicle. If you over pay for a csr, shame on you. no one has a gun to your head as you sign on the dotted line. .
I bought two cars from here, base model 12 forte and optima for the future wife and I. Got the desired price for my trades and desired price for my car with no hassle. The salesman and service staff know me by by name and shoot the shyouknowwhat with me whenever im in for service. Great guys all around. Referred 3 of my friends to them and theyre all happy too. Love the cars btw. Miles ahead of Ira and Kelly dealerships in my opinion (have purchased from all 3)

I had to get a recall fixed on my car. There was a guy there that kept pickin’ on me. He was a very nice man, trying to get me to get my payments down aka buy a new KIA. Not happening, but he was a funny guy about it.
The Gentleman that was in the Outside Garage that signed me in was very helpful as well. He and I ended up talking about his baby girl that was on his desk. Because I have a baby as well, they ended up being around the same age. We also talked about the cars that our family members owned. He talked me into getting a FREE inspection and told me that I still had the 100,000 mile warranty so if I needed anything fixed… to let him know. I did not need anything fixed and he re assured me of this before I left. Left with some coupons in hand

Pride Kia Hyundai 777 Lynnway Lynn, MA 1 905
I am very dissatisfied Peter Swindoll one of Financial Manager and Richard in Sales they will sell you a car make you feel like family then stab you in the back like car salesmen mafia and disfriend real quick and give you a run around in distressand in time of you need the car was overpriced26,000… basic vehicle standard package your team effort to help me with my financial hardship due to the Boston bombing recovering and or stopping the repossession of that car that I loved of which you guys were notified buy me with the plead ! that I was not able to make payments $ 457 for the Kia 2012 Sedona when I was late one payment and had asked to be switched out of after 7 months of payments made on time and be placed willingly in anything vehicle you had on the lot just as long as I have lower payments I was snuffed pushed to the side and felt like I was given the runaround like giving me task to do thinking I wouldn’t do them right awayat like have your co signere this, fax me this, give me 2 hours I’ll call you back, no response two days no response I tried to be patient and disbelief no time was I given advice or given the love that I got when I purchased a vehicle that I loved at the end of everything I feel like your team was sour unsympathetic unprofessional and. a big Disappointment and The dissatisfaction left a nasty emotional on business demena for me I would ask that you not contact email send any letters of promotions like the one I received three days after my car was repossessed I received the flyer trading your 2012 Sedona what a kick in the face trade in your vehicle no money down will take your vehicle 3 days too late confirmeding that they could have helped me when I came in and for i had became too late on my paymentswhat I needed the help their sales tactics are scandalous Posterous so please don’t send me any of your sales tactics you may have unless you wanna put me in a car with no money downdown or give me a free car or put me in a car with low payments under 200 mth to give me a second chance to recuperate from my downfall of repossession which is unlikely and truly your falt

I was in here yesterday. They were definitely helpful with any questions I had and they weren’t pushy like I had heard from anybody and their sisters husbands 3^rd cousin, that dealerships in general can be overbearing to deal with.
It was my first experience actually looking for a car at a dealership and it was a good one. I just went to put around, ask questions and look at what is around and figure out what price range I can afford to be looking at. It was my first stop but it will not be my last stop, although I did find one I liked (again, it was my first stop in the car search).
The guys are good here though so *IF* I was looking for a Kia, this wouldn’t be a bad spot to go to.