Hilton Garden Inn

This location is a great testament for the brand. Clean and well managed property. Super comfy beds. The evening cookies beat doubletree!
Happy hour at the hotel bar gets you $ 3.50 beers, 5 house wines, and $ 4.50 gets you a Bombay martini (or other better than house cocktails). There are also several $ 5 appetizers. We didn’t stay for dinner, but the filet dinner special looked like a real treat.

Stay here frequently on my way from Atlanta to NY. Basic nice HGI standards. The real surprise and main reason I stay here is the good and reasonably priced food at the in house restaurant! Servings are generous. Wife and I shared a spinach salad and bowl of tomato basil soup — $ 12 ! On a previous visit we shared the Osso Buco. It was amazing-​$ 24. Hotel and restaurant staff are wonderful. My only small complaint about the rooms are the noisy Hvac unit fans.

Had a great evening at the Hilton Garden Inn and the service at the Garden Grill was phenomenal. Fresh food and very efficient service. Bobby M was the bartender on a Sunday evening and he went above and beyond to ensure my party was taken care of. I will definitely return because of his attitude, attention to detail, and willingness to serve. Thank you!

People Matter!
The staff member («Bryant» I believe) with whom I spoke on the phone before arriving was courteous and accommodating on the phone; in person he was equally wonderful and welcoming. Hotels need more professional and personable staff like Bryant. Amazing how one person can make a difference and stick out so positively in one’s mind!
Rooms very clean, spacious enough, great place to relax from driving the interstate.

Excellent hotel, clean, friendly staff, nice location.
Lots of chain food around hotel, hotel bar/​restaurant is quite good. Had turkey club one night and osso buco the 2^nd night. The chef does great work.

Enjoyed my recent stay to visit family in the Lynchburg area. This was the first time we stayed at this hotel and we were greatly impressed. We stayed in an executive suite and loved the spaciousness of the living/​kitchenette area. Also had a large bedroom. Mostly loved the fact it had a half bath in the suite. Large bathroom in bedroom with separate shower and whirlpool bathtub. Will definitely book here again as we visit annually. Only downfall I can mention is the very small pool. Luckily we had no time to use it. Housekeeping did a great job having patience with our daily late morning starts.

Enjoyed my short stay here while I’m town with my husband on business. Close to the airport, pretty comfortable beds though the pillows left a lot to be desired. Well maintained facility and rooms. Keurig coffee maker in the room with Starbucks coffee was an added bonus. Lobby offers coffee as well as fresh fruit infused water. All the staff I encountered were all kind and very friendly.
The breakfast was also nice and gave you a nice variety of offerings both hot and your typical continental breakfast items. The hot options includes unlimited freshly prepared waffles, buttermilk pancakes (chocolate chip, blueberry, ect) eggs, French toast, sausage, country ham, bacon and breakfast potatoes. This all for the low price of $ 10.95 and that includes juice tea and coffee. I was pleased and found the food to be pretty good and a good bang for your buck!

Should have done my research better, hotel backs to railroad, maybe 35 feet, surprised that a Hilton would do that. Also did not realize that breakfast was not complimentary, $ 10.99 for breakfast?! I only eat yogurt and fruit and the hostess was kind enough to just let me get those items without paying. Found a pair of men’s slippers still in the room next to the curtains, which made me wonder how well they cleaned? Wards Road location was good for finding somewhere to eat at night and for quick highway access for my next day business trip. Front desk staff more interested in chatting amongst themselves when I dropped off my keys and did not speak when I said i said I was dropping off keys. Overall, not what I would expect for a Hilton and for Hilton Honors member.

Best place in town, by far!
I lived in Lynchburg for two years and now travel to Lynchburg regularly for work. Out of all the places to stay in town, the Hilton is head and shoulders above the rest. From the infused water and cookies upon entrance and a check-​in that takes a couple minutes at best. To the centralized location that has restaurants, bars and businesses close by.
To top this all off, help yourself to a quick cup of coffee that you don’t have to worry about turning on before you get in the shower. How many hotels have you stayed at that offer complimentary Keurig coffee?
Flat screen HD TVs with 74 high def DirecTV channels. Better than most hotels I’ve ever stayed at.
Oh and by the way, this is only $ 15 more than the outdated Holiday Inn downtown. No-​brainer!

After reading some other reviews, I guess I have a different opinion as to what a stay at a Hilton Garden Inn should be. I don’t expect it to be in the center of town or to be a cultural mecca, but I do expect good service, clean rooms, updated décor, and decent food while on my business trips. This allows me to get in and out quickly and get a good night’s rest.
The hotel is newly renovated with a beautiful lobby and updated rooms. I had a great shower as well with doors, instead of a curtain.
When I went down for breakfast, the staff bent over backward to get me in and out quickly (I’m usually running late and trying to finish off some emails at the same time) which I really appreciated.
I travel to Garden Inns all over the East Coast and have to say that this is one of my favorites.

HGI is a reliable brand, and everything would’ve been fine at this stay, except I am a non-​smoker and was given a smoking room. So not sexy. The room stank… the air, the linens… everything. I was afraid my clothes and hair would smell of smoke. What made it especially disappointing was that I made a reservation literally months in advance. Not cool, HGI. Not cool. Their accommodation was giving me free breakfast.

Friendly front desk.
Very clean and attractive lobby, halls and room.
We typically stay in Hampton Inns, another Hilton brand. However, we chose this property, based solely on the reviews found on Unilocal & Trip Advisor. Therefore, we’ve had no experience with the Garden Inn branch of the Hilton Corp.
Our room was nicely furnished and very clean. Kudos to the housekeeper (s) that cleaned our room.
Beds feel very hard, upon first sitting down… shockingly so. However, after laying on one for a few min. It became very comfortable. (Note: these beds have adjustable firmness settings for each side. Mine was all the way to soft.)
A/​C & heat has one speed… turbo, but this only served to reach proper temp. quickly.
Before I fell asleep, three trains had passes only a few yards from my window (no whistles). I worried this might prevent me from sleeping. Neither the turbo heater nor the train awoke my slumber.
I was shocked to learn there wasn’t a complimentary continental breakfast included with this rate, especially since they are the norm in the hotel /​motel biz.
In room microwave & refrigerators are nice, but they should be turned on. I needed the refrigerator, but it was off (dial all the way off) & hot. Barely cold by morning.
My only disappointments were the lack of cont. breakfast & the hot ref. I should have researched more about the breakfast (lesson learned).
All in all, this was a clean, comfortable hotel with friendly employees.

Being a Hilton Honors member, I try to stay exclusively at Hilton properties. One of the reasons being, 95% of the time staff are great and Management even better. In this case, Staff (except for 1 female) were great. Management, not so much.
When you’re on business, working internet in the room is a necessity. There’s an expectation that it will work. To me, that’s in the price of the room, whether they charge extra for it or not.
The internet here was so painfully slow, at times it took over 5 minutes for
to load (possibly the quickest loading page on the internet). I was directed by staff to call their tech line… which I did… and was notified that the hotel’s internet was having some problems and that it could take till the next day to be sorted. So no internet. No work done.
Now, I know no hotel (especially at the Hilton Garden Inn type level) is going to provide a 100% good experience every time. Most of the infractions are minor enough to ignore. When they aren’t, however, Hilton management has always come through and exceeded my expectations…
…except for the manager at this particular hotel… I will never stay there again.
Even though Hilton has a 100% guarantee on rooms (which is how major problems have always been magnanimously resolved and much appreciated) that is not what happened in this case. In fact after calling for the manager several times and leaving a message for her with Hope at the front desk, I’m still waiting for that phone call back… almost a week now.
So, if you need internet, this is not the hotel for you. If you happen to have a problem at the hotel and expect a satisfactory resolution, this is not the hotel for you. And if you do decide to stay here anyway… make sure you ask for a room on the side with the traffic and not the train yard.

Memory foam mattress… I hate them! Like sleeping in a sinkhole! And the tv only had one Premium Movie Channel (HBO)that was distorted-​and snowy as I show In the photo that I presented. Not to mention flat screen tv signal wasn’t even HD quality. It’s a nice looking hotel and room are very clean. But some staff members not very Hospitable. To me the area just seemed too much Like the «The Old South» if you know what I mean.

The Good:
– Big lobby with plenty of welcoming couches.
– Modern, clean rooms with flat screens.
– Two treadmills, one elliptical, and dumbbells with TV’s in the small gym.
– Business center with printing. FREE WiFi.
– Hot, freshly baked cookies and cold sweet tea nightly.
– «Café» restaurant (Great head chef!), patio (BBQ & live music Weds), small classy bar.
– HAPPY HOUR 5−7PM weekdays! $ 2 – 3 beers, $ 4 wells, $ 5 wines, $ 5 appetizer of the day (shrimp cocktail, potato skins, sliders, spinach-​artichoke dip, nachos).
The Bad:
– Upscale room and restaurant prices.
– Small indoor pool and hot tub. 5′ at its deepest.
– Back rooms face railroad tracks; front rooms face busy street. I should have slept in the hallway in the middle.
The Ugly:
– Wards Road is the worst part of town — endless big box stores, fast food joints, and traffic (NO traffic light for left turns). No small town feel. Go explore elsewhere.

Review for the bar service and food– I didn’t stay here– just visited with coworkers. Seems to have quite a few regulars who are in town on business. They all know the bartender (Michelle– who is fantastic) by name and she knows them. Food was fantastic. 6 oz filet was just enough after a day of travel and meetings, served with an ample amount of fresh veg and salad (also yummy). The pasta dishes my co-​diners had also looked equally as tasty (even meeting special requests of adding chicken to a dish not on the menu). Majority of desserts are made in-​house, I didn’t have a bite, but man, the pecan pie looked like it could take home an award from a county fair. Looked like a great place to stay for the hungry and thirsty traveler.

A very new property (as of this post, the Google Earth image still shows the dirt), this is a standard execution of the HGI style, with a restaurant in the property, a business center and comfortable rooms. I noticed a few banquet rooms off to one side of the hotel as well.
I was really impressed with the room I was given. At the end of the hallway, it was extremely quiet. Once the solid door closed, I could not hear a single thing outside (except the rare plane landing at the nearby airport). The cleaning staff did a great job of tidying my room, which was very comfortable with plenty of space for moving around. It included a mini-​fridge, coffee maker and microwave. A large bathroom with a curved shower curtain rod — great water pressure and plenty of hot water, even at the peak times.
Nice little fitness area and a small business center. Plenty of parking. Good breakfast (which is free for you and a guest if you’re Hilton Gold). It’s in a good location, close to the highway and with restaurants/​shopping nearby.
Would I stay here again? Absolutely. A great property!

Wow! The staff here is top notch! Restaurant and Bar is fabulous. Moderately priced. Rooms are super and deluxe. Opt for the Executive Suite if you can swing it… I did and it was well worth it! I will be back here next time I visit Lynchburg! Peace, Darth of a Salesman