While I have always enjoyed Schlotzsky’s, I have to score them down due to a bad customer service experience. I ordered online, but when I arrived, the staff was unaware of my order. It was on a printer on the office. I observed the staff having a food fight in the kitchen. When my sandwiches were done, one was the wrong size, and an employee argued with me and even tried to convince me that’s not what I ordered, despite my receipt and order confirmation showing I was correct. They did correct the order by giving me a second sandwich of the smaller size, but it was still an unnecessary hassle. Overall, I like and recommend the food. The sandwiches are decent. The price is fair. The chips are incredible. The soup is good. The Cinnabons are delicious. There is just a significant drop-off in service for the past couple of years.
Belinda M.
Classificação do local: 5 Lubbock, TX
The first time I came here I was thinking, «man what a funny name for a business!» Then after I got my food I said«whoa! This is one serious sandwich!»
Bluewave T.
Classificação do local: 2 Lubbock, TX
Came in to order a couple of sandwiches and was looking for a clean table to sit down and wait for my to go order. Passed on first four tables as they were dirty. Napkins and empty Sweet & Low packets on the floor. Two of the kitchen staff walked pass the dirty tables and trash on the floor twice.
Randy T.
Classificação do local: 2 Shallowater, TX
The food is really good. The staff needs help. They are rude and inconsiderate. Never smile, never say thanks, never greet you, don’t apologize when they make mistakes, which they do, they all must HATE their jobs. The most unhappy people. It must be a requirement to work here. THEENTIRESTAFFNEEDSTOTAKELESSONSFROMCHICK-FIL-A, MANAGERINCLUDED, ONPOLITENESSANDFRIENDLINESS. If this place did not have a built in customer base due to the hospital, it would definitely be hurting for business, due to the atmosphere because of the employee’s attitudes. I come here only because it is next to Covenant.
Jason K.
Classificação do local: 4 Lubbock, TX
The good is great and reasonably priced. Theo sourdough bread is exceptional. Definitely recommend this place if you want a quick and tasty meal.
Tiger W.
Classificação do local: 1 Manhattan, NY
I normally don’t write reviews, but the staff at this place was hilariously incompetent. I was staying in a hotel nearby and didn’t have a car, so ended up eating here 3 times in one week. Not only did they get my order wrong every time — which was pretty impressive — but they also got wrong the orders of people in front of me in line at least twice. My expectations were already low, and they were met. Also — expensive! Don’t eat here unless you are stranded like I was.
Dj D.
Classificação do local: 4 Anaheim, CA
Their fountain drink diet cole has the prefect combination of cola, water and CO2 :)
Marc W.
Classificação do local: 5 San Antonio, TX
I was introduced to this store when I was at Covenant. And yes a lot of people you see there are from Covenant. This place is a great sandwich store, the only thing I don’t like is, that they don’t have sandwiches early in the morning. So when you want too grab one for later the morning you won’t find them there. Over all this place is great to have a sandwich for lunch or dinner.
Nathan H.
Classificação do local: 4 Lubbock, TX
Ever since they renovated, and expanded the dining area six fold, I eat lunch here once a week or so. The menu is pretty basic consisting mostly of various sandwiches with a couple pizzas sprinkled in the mix. They usually have two or three specials on new sandwiches posted inside the door and I usually try one of the new ones. Its hard to mess up a sandwich and Schlotzsky’s is always good. Parking here can be terrible since it is in the hospital district and sometimes the lone can stretch to the door. I don’t have any tips on the parking but the line usually moves pretty quick.