Lane Bryant

I was a guest of a shopper. Clean store. Seemed like too many clothes for the space. It was hard to walk around. The staff was not the friendliest. Didn’t seem to want to be bothered. So many ways to buy online with out having to deal with this.

I am confused. Very. I do not understand how in this economy as retail store can completely ignore two customers standing at the register. It baffles me. One would expect that at least «the manager», Stephanie to acknowledge your presence and mention they will be with you in a moment, but you my sister and I stood at the counter for about 2 minutes looking like idiots.
But, I am not the typical retail customer. I refuse to tolerate such behavior from establishments which I spend my money. I interrupted «the staff» and mentioned we needed help. Stephanie said they were busy (of course) and I mentioned how long will it take them, and if we had enough time to venture to White House Black Market. Stephanie said, «Yes.» We returned again, and were not acknowledged, apparently her staff member was experiencing issues with opening a credit account for a customer. Bear in mind, Stephanie was standing aimlessly in front of the store. My sister went to get Stephanie, who proceeded to roll her eyes in the back of her head.
I admit, we did talk about her behavior… commenting on the following:
a) The economy. Retail stores should be happy to see Americans spend money, since there are quite an number of people unemployed.
b) Speaking of unemployed people, there are some folks who have been unemployed for a very long time and who be absolutely overjoyed to have a job — especially Stephanie’s job, as a Retail Manager.
c) How I never experienced such behavior from a retail manager and how my sister does not shop at this location, but at the Summit. She only returns items at The Mall location.
According to my sister she consistently experiences this poor attitude at this location. Apparently management has changed and I believe it is safe to assume that poor customer service is the mission statement.