Hertz Rent A Car

Louisville, Estados Unidos

1.9

Aberto agora

20 avaliações

Contatos

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Telefone
+1 502-361-0181
Site:
link.hertz.com
Endereço:
600 Terminal Dr, Louisville, KY, 40209
Airport
Categorias:
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Hoje

Hoje 5:00 – 1:00
Aberto agora
Horário local (Louisville) 17:57 quarta-feira, 11 de junho de 2025

Horário de funcionamento

segunda-feira 5:00 – 1:00
terça-feira 5:00 – 1:00
quarta-feira 5:00 – 1:00
quinta-feira 5:00 – 1:00
sexta-feira 5:00 – 1:00
sábado 5:00 – 0:00
domingo 5:00 – 1:00

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Proximidades

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20 avaliações para Hertz Rent A Car

Não exige registro
Classificação do local: 5
Raleigh, NC
Nice new jeep, thanks friendly staff too
Classificação do local: 1
Valencia, CA
Terrible service. I am a Gold member and booked on Priceline but they said get to the back of the regular line. Sitting here waiting as they clearly need 2 associates not just one and a better way to handle the rush. Also they need to be more descriptive on non
booking and on the way they organize or take guests when only 1 staff member. I would have canceled my rental and went to another company if 8 knew this crap would take over 30 minutes. 0 stars.
Classificação do local: 4
Folsom, CA
They were so quick when i checked in and when I returned the car the lady outside that checked me in was so nice and helpful. I think the people here at Louisville Hertz rent a car is above and beyond. Especially the lady outside in the snow checking me in.
Classificação do local: 4
Prospect, KY
Hertz is a good reputable company. It is especially nice to be a member of the Gold program, as you don’t have to wait long for your car. They have it ready for you. Wish they had the Gold board at the Louisville airport. Picked up my car on a Sunday afternoon and there wasn’t an attendant outside. So, I had to go back in the building to report a dent in the car so I wouldn’t be charged for it. But, they handled well. The problem may have been that it was Sunday afternoon.
Classificação do local: 1
Arlington, VA
We waited an hour and 45 minutes in line for our car. When we finally got the car, the key fob said that it was parked in D10, however when we got to D10 (dragging two car seats a double stroller and 2 bags), a totally different car type was parked there and we ended up wandering the parking lot pressing you lock button to make our car honk in order to find it. The fuel price was $ 2.10/ gallon despite gas in the area going for 1.75/gallon. Overall not a good experience renting. At least the car was fine– no issues.
Classificação do local: 1
Portland, OR
No stars
In line over an hour at this location
Obviously management chooses not to provide enough help
The two overworked employees tried their best but they were overwhelmed.
Because they run specials and it’s prepay only they know your stuck
Hertz corporate needs to do something with this franchise
Classificação do local: 3
Colorado Springs, CO
The short version, is that this location is one if the worst Hertz airport locations but is still better than any of the other rental options at SDF. Their check-​in system is as outdated as the rest of the airport but the staff are very friendly coming and going.
I rent from here about twice a month. I have always had a friendly person to give me my keys. Patty (Patti?) at car return is always fast and courteous.
Minus one star because during check in they do not seem to honour the gold and president line. It’s just a free for all and takes a very long time to get keys.
You may ask why wait in line with gold or president service, and that’s the other minus one star. No gold board, no keys in the car. I have to wait 20 minutes to get keys almost every time versus just walking out and driving away.
This is usual for Louisville, a very weird airport seemingly stuck in the 80’s. So it is the best of what Kentucky has to offer, which is far below the standard elsewhere.
Classificação do local: 1
San Marcos, CA
Worst service ever. Paid for our rental car in advance. Got to the airport after hours on the plane. Because I didn’t have a 200 dollar security deposit the lady, Ariana wanted nothing to do with us. Even if we had another form of payment, nope. Nothing. If it wasn’t the name on file… Nope. Never using heartz again.
Classificação do local: 1
Brooklyn, NY
0 stars. Absolutely awful. I’ve rented so many cars over the years and typically receive mixed service. This by far the worst location I have ever encountered. 1 attendant helping over a dozen people with even «Gold» customers waiting and getting annoyed. Thought about switching to Hertz for a bit since they cross honor miles with Delta. Looking at the National and Avis desks, they definitely have their act together and I choose poorly.
Classificação do local: 1
Denver, CO
No stars. We rented our car from a different location but returned it here as scheduled. Long story short, we were given a car with low tire pressure and one of the tires completely blew as we drove. While this isn’t this particular location’s fault, they were absolutely no help. We filled out an incident report last night and upon returning the car this morning, the staff member clearly did not care and did not answer any of our questions. What was the point of filling out the incident report if nothing would come of it? We were offered no help and no compensation. Not only were we charged the full amount for the rental, but we even had to pay more than the original charge. I am furious with my Hertz service, and I will never rent from this company again.
Classificação do local: 1
Fountain Valley, CA
No stars! We have been in line now for the ONE rental attendant for 40 min. now and there are still 3 people in front of us! There is evidently no one to check cars back in outside either so people have had to wait in line to turn in their paperwork. Really poorly run.
Classificação do local: 1
San Jose, CA
Beware! Do not use Hertz at this location. They are not honest. I have a long story but it boils down to our renting a car and prepaying through
for $ 66. Hertz then sneaked an additional $ 149 in unwanted and unapproved insurance onto the bill. They would not reverse the charges at the site, would not return phone calls before and after we returned the car. I am filing reports of this everywhere I can think of.
Classificação do local: 1
Chandler, AZ
Never rent from this Hertz location. Just got off the phone with the GM Andrew Simpson and he said it’s not uncommon to lose cars and continue charging customers. 7 days and counting of unauthorized chargers and 7 days of phone calls to both corporate and the local branch with no resolution. It’s nearly impossible to get a hold of anyone at the airport as 90% of the time it rings busy. When you do get through, no help, no solutions, unapologetic. Corporate hold times exceed 10 minutes and they have no authority to resolve anything, but simply put you on hold as they try to contact the local branch which even Hertz corporate struggles to get through. By far the worst customer service I have ever received. Loyal Hertz customer and Gold Member, but after this experience I will be taking my business to a far superior competitor. When in Louisville, I advise you to do the same.
Classificação do local: 1
Belvedere Tiburon, CA
Dear Hertz Franchise Owner, I see after many of the reviews that you say, «Please private message the owner». However, you have not allowed for private messaging through Unilocal.One more problem with this agency. So now I will write a formal complaint to Hertz Corporate and the Louisville Airport Administration regarding your many terrible business practices at this location as evidenced by many other reviewers. Clean up your act or sell the franchise to someone who will.
Classificação do local: 4
Janesville, WI
Very friendly staff and clean cars. I didn’t have to wait very long when I picked up the car or dropped it off.
Classificação do local: 1
Southwest, Las Vegas, NV
Wow! Made a reservation, but they have no cars. What is the point of making one if they don’t honor them? The lady at the desk could care less which is most frustrating.
Classificação do local: 1
Louisville, KY
Very deceptive in charging rates and expenses. I was quoted on price and charged over double when I returned the car. Shoddy explanation from the staff. Was the weekly rate was more than the daily rate, which makes no sense on a 5 day rental.
Classificação do local: 1
Huntington Beach, CA
Worst hertz experience ever!!! Wish I could give 0 stars. As a Gold Member, I usually head straight to car pick up and know my stall by looking at the Gold Member board. (Or via email/​text message notification) not here! This was ridiculous! The line was SOOOO LONG! Waited about an hour. Most of us waiting were Gold Members and there was only one person working. Last thing you want to deal with after long flights. Definitely picking a different company the next time I come into Louisville.
BTW– every other rental company had no line!
Classificação do local: 1
Denver, CO
I travel quite a bit for work, and am an organized person in general. My corporate travel system booked my car at a rate of $ 37.99 per day, my flight was delayed 4 hours, thus changing the number of days I’d be renting from 3, to 2 and change.
The woman at the desk wasn’t pleasant in general, but aside from that, instead of communicating the price increase to $ 92.49 per day — she passed me a contract for signature, as if that wasn’t an issue at all.
Lastly, I am also a Foursquare user, and the Foursquare/​AAA discount rate was 20% the rental, and I was only discounted 10%.
I will never rent from Hertz again, rest assured.
Classificação do local: 4
Haymarket, VA
Since Louisville International Airport is not a large Airport — as such there is no shuttle bus ride to the rental cars — it’s not a big deal to me that there is no President’s Club/#1 Gold Board.
We arrived in the early evening, picked up our car with no wait at the Hertz counter, and walked down to the terminal exit doors and into the parking lot. There is no garage here — so you are exposed if it is raining. But — they gave us Hertz umbrellas at the counter! Very cool!
Upon returning the car, you are right next to the terminal, park in the return lane, and re-​enter the terminal. Depending on the time you return your vehicle, there may not be a Hertz attendant present. You’ll need to note your mileage and such before dropping off the keys — there is a small sign advising of this in the return area.