David’s Bridal

This was kind of a let down. I can understand being busy, but when someone sets an appointment, they shouldn’t have to wait 30 minutes to get someone from the store assisting.
When we were eventually assisted, she was with us for about 5 minutes, then went to help another bride.
While they have a great selection of gowns at decent prices, their customer service needs to be reevaluated based on customer needs. We could have spend 45 minutes in there and instead was there for 2 hours because we couldn’t get into a fitting room.

My fiancé and I decided to go here so we could get a quick idea of dress silhouettes. We found a couple that we liked and asked the consultant to pick some that might be suitable. She came back with a few that seemed really outdated and all the dresses were absolutely filthy dirty. The experience was really boring and not special in any way.
What I wasn’t expecting was the things that would happen after I left the store…
1) they sell your information. Which maybe doesn’t seem annoying, but it’s THE WORST. I’m not talking about email spam. I’m talking about email spam + phone call spam + text spam. It’s almost on change-​my-​phone-​number status.
2) skin rash. Remember when I said the dresses were filthy? Well, they gave me one hell of a fungal infection. Be very careful!
The dresses at DB are very affordable, but add in the dermatologist appointment and the annoyance of spam… I would literally rather sew my own dress than go there again!

The «manager» with short dark hair that is on the shorter side is awful. She was so rude to my group and I and I have never felt so un welcomed somewhere in my life! She made me feel like I was a bother by coming in to my bridal app. I would not recommend this Davids Bridal!

can i give no stars. this place is horrible! The bridemaids dress were so cheap, the samples to try on were fallen apart. so we went with a pretty mother of the bride dress that seemed entanct. But when you order your size and it arrives in the box all the beads were falling off. Then they wanted more money to him the dress then the dress cost. Also theu had one price posted for alterations but wanted to charge me double that. i asked and she said for this dress its more. she didnt even humor and go look it up. I would have taken the dress elsewhere but i didnt want to make a scene on the my friend the bride. then later talking to her she said i should have.
The place give you no help, double books. Anything we asked for when trying on dress was no we dont have it. But magically i went home and found it on the david bridal website.
Here is a tip, train your employees or get emploeeys that have clue.
when i get married i would rather have a garbage bag then a dress from here.
ladies run screaming!!! stay away from here!

Went bridal dress shopping for my very first time. Never stepped into a bridal store before. My wedding is three weeks away and I was glad to find something i loved. the sales associate was very sweet.

I had heard to go here for bridesmaids dresses. It was the worst experience. We dealt with felicia. She was rude. Acted like she didnt want to help us. We got there around 535pm. They had us look around. We found about 15 dresses to try on. Then we went to the fitting rooms where they tell us we have to have a consultant. Apparently she had a 630pm appointment which she reminded us of every 15 seconds. She was rushing us. It made the experience not nearly as fun and special as it should have been. If appointments are neces5 they should say so. Highly disappointed!

I have ordered my bridesmaid dresses here as well as the hostesses dresses for a total of 15 dresses. I also purchased a total of 14 pairs of dye able shoes for my bridal party.
First issue: I told the attendant my colors were charcoal gray. I asked if they had a particular style david’s bridal dress in charcoal. she said yes. the dresses came back mercury. I then told it was david’s bridal color for charcoal.
Second issue: I wanted the shoes dyed black. The first time I picked them up, four pairs were not completely covered, you could still see white and they were all navy blue. The second time I went to pick up the shoes, they still had a blue tint to them. I was told by a David’s bridal representative they were black. I took them outside in the sunlight and saw they were blue. When I told her they were blue, she said the outside light is different from indoor light and you’re having an indoor wedding. I then proceeded to ask a potential bride and her mother who were in the store trying on dresses and they both agreed the shoes were blue. The third and final time I went to pick the shoes up there were 4 pair that were still blue. I had given up. The manager waiting on me had turned argumentative and condescending. She said the following:
«You are having an indoor wedding so the light is going to be different and they will look black indoors»
«there are different shades of black and that looks black to me»
«you order black satin shoes and the a chiffon dress so since the materials are different the color blacks are different»
«We used black dye. It said it on the bottle»
«The front is that way because that is glue holding it together and we can dye the glue, besides, no one is going to be looking at that part of the shoe anyway»
The apology I got was «I’m sorry you’re not happy»
The only thing I can tell you is think two and three times before getting your shoes dyed there.
Overall, I am very disappointed with my experience at david’s bridal.

I went to David’s Bridal to try on wedding dresses. I had been to a couple other places but I wanted to be sure that I looked around so that I could be secure in my decision. The forms I had to fill out were ridiculous and like I suspected were used to sell my information to third parties who spam my email and call my cell phone. I wish I had listened to my intuition and left it blank. The consultant was okay. She did a fair job picking out some styles. I am a plus sized woman and finding flattering dresses can be a bit of a challenge. The store had a decent amount of samples in sizes that I could work with just for trying on. Because she worked on commission there was a definite pushyness to her help which was a complete turn off. All the dresses I tried on just looked like anybody’s wedding dress. They weren’t very impressive or pretty. I ended up getting my wedding dress elsewhere.
For bridesmaid dresses I decided to come back and give David’s another try. I assumed that this would be a less stressful ordeal than the wedding dress but no, it was worse. I guess because it was just bridesmaid dresses the salespeople acted as if my MOH and I were wasting their time. They had a large selection of ugly overpriced dresses. The few that my MOH tried on made her (a grown woman) look like she was going to prom. It wasn’t flattering. I was very disheartened as my bridal party is made up of friends from multiple states and trying to find a shop that everyone can access is difficult. With that said, I still wouldn’t give my business to this place.

I am actually from Indianapolis, IN but did my dress shopping for my recent wedding in Louisville because my sister lives there. I had a great experience with my sales representative! She was so patient and let me try on lots of dresses and provided a lot of helpful guidance. The dress I ended up buying was one I saw randomly on a mannequin and my sister urged me to try on and my sales rep (I believe her name was Megan) helped seal the deal! I was shocked that she gave me no pressure to buy it right then (I did not). I later tried on the same dress in Indy to show some other friends/​family and had a frustrating time there so I just called up the Louisville store and told them to order it and made sure Megan got credit. The store was pretty busy but she still multi-​tasked well and I had a great time! Plus the dress didn’t break my bank!

Today is the second time I gave David’s Bridal a chance. Why did I do this you may ask? I had gone to a bridal show and was talked into making an appointment. even though I had already had one bad experience with this place.
While the attendants smiled they were of little help. I had made an appointment and started with one attendant who was nice and at least present but apparently her shift was over and she left me with another attendant who didn’t help at all. In fact she told me she was going to help out with another bride because she was double booked. Say what? I made an appointment two weeks ago. They totally had time to prepare for this appointment. My friend was left to help me dress. I was really lucky she was able to come because I was originally going by myself. How would I get those dresses on by myself? My already married friend whispered to me that we should get the heck out of there because this is not how this appointment should be going. Needless to say my new attendant didn’t even notice that I left. WOW AND OUCH!
This is my first and only wedding and I need and still need guidance on dresses. They asked me what I liked and what I wanted to spend while not listening at all. I said I hate trains and the first two dresses they pulled were exactly what I didn’t want. Uggg. At one point I actually wanted to cry. They made me feel like this wedding is going to be such a pain in my ass instead of the happiest day of my life.
I wouldn’t recommend this place unless you already have a picture and serial # from the internet. .Good luck if you are looking for help. The dress should be the fun part! Ekk this was no fun at all!

I’m going to be in a bridal party — not the actual bride — but was not unhappy with my experience at David’s Bridal.
I called in advance to make an appointment and went down to try on some dresses and sizes for a dress the bride is considering for the bridal party. Fortunately bridal attire has advanced from the gaudy monstrosities of the 1980’s and is now often something that could double up later as a cocktail dress.
After a little confusion on why I was there, I ended up with a very helpful attendant who got me set up in a fitting room and brought dresses for me to try on. I was able to FaceTime with my friend getting married to settle on some colors, lengths, and styles she might like. Overall, success!

Awful, worst experience I’ve ever had. It’s been quite sometime (the wedding was in the summer of 2003) but I still tell the story because I despise this place that much.
My sister-​in-​law settled on a cute, seafoam green dress for the bridesmaids. The MOH preferred a different dress, same color, so she wore a different one. When I went to pick up the dress I had ordered, they gave me a dress I had never seen before, let alone never tried on. It was the dress the MOH ordered, but the workers told me it was the one I ordered, never mind that I said, «I’ve never seen that dress before in my life.» That wasn’t good enough for them, however, and they kept telling me that was the dress I ordered and therefore had to pay for. I refused, and this could have been solved with a simple «We’ll return this one and order the one you need,» but instead, the sales girl insisted on being rude and telling me I was wrong. While they were sorting out the mess, I walked over to where the dress I ordered was hanging on the rack, saw that they had it in the color and size I needed, and noticed it was on sale. So I said, «Can I buy this one?» they said yes, and we got the dress for cheaper than we ordered it. SUCKERS!

I didn’t think I would be a chain-​store wedding dress kind of girl. Until I went to David’s on Bardstown.
A nice lady named Joyce greeted me when I walked in and asked what kind of dress I was looking for. I in face had the serial number of the dress I wanted to try on (I had done my homework on the internet) and she showed me the dress and some others that were similar. I found the dress of my dreams after trying on just one other. And the best part was that it was only $ 399.
That wasn’t my only time going into David’s. In fact, I visited at least one every other month until my wedding a year later to follow up on my dress, get alterations, get it pressed, and order a matching sash. Joyce greeted me at the door again everytime, even though the place was busy with other customers, and treated me like an old friend.
My bridesmaids and Mother of the Bride and Groom also got 10% discounts when they shopped at David’s afterward. The
website also has some great tools to «Make your wedding party» virtually and save ideas and photos.
I would go back to David’s Bridal again in a heartbeat. Too bad I only need one bridal dress! ;)