Hertz Rent A Car

good to do business, everything was good, just had to wait a lil time! and the car wasn’t clean, not that it stops you from driving it, but should have clean cars.

This is only my second Unilocal review. While I’ve had good and bad experiences at other establishments of different types, I’ve never before felt so compelled to write a review. As I sit here in their humid (a/​c is broken) office with only a water cooler that looks as if it was purchased in 1985 to keep me company and my 4-​year-​old sleeping on my lap because she is so bored, I am wishing I had longer, blonder hair and larger breasts because only then do I believe I might have a chance of getting even marginal customer service. First, I can apparently pay with the Visa I’m carrying when I drop off the car, but I can’t use it to pay a $ 50 deposit. I do so wish I had known this prior to dropping off my car at the auto repair shop. Maybe someone could have mentioned this policy during one of the three phone conversations I had to confirm the deposit policy? Apparently not. Policy is policy so while irritated I understand. What I don’t understand is why they tell me to call my insurance company to find another solution when there are at least three people doing nothing in the back room but sitting on the desk shooting the sh*t. Thank god for my insurance agent (insert shoutout to Leslie at Steve Sosnowski’s Statefarm office) who so nicely found a solution that these bozos were unable to figure out on their own. For now, however, here I sit. I am certain that when they finally rent me a car the only one left on the lot will be a two-​door, purple glitter number into which I have to squeeze my 3 kids and all their sporting equipment even though I requested a larger vehicle at least 3 times between last week and today. Please don’t come here. Update: My sleeping 4-​year-​old just peed on my lap. Perfect ending to this experience.

Terrible place and company to rent a car never any stock always same bs story customer service sucks bad too. Cars was a 2015 and bumper was falling off

I’ve experienced SO much better from a car rental place!!! The two incidences that really put me off were the fact that their cars are not clean. The guy, Angel, offered me a coupon to go get it cleaned down the street at a car wash. Sure no cost to me but REALLY??? The next was the «high» pressure to purchase extra insurance. It got to the point where he asked what my coverage amount was! I know they have to ask if we want it and I know that the rental company’s pocket a lot of money from these extras but seriously I had to ask Angel to «please just let me go.» He turned abruptly after handing me the keys and left. I wonder if they get commissions for «up-​selling» the customers? If so, that’s a horrible policy!

Oh I wish I had read the other reviews here before going to this location. This Hertz is a disaster. I rented a car from here after my car accident. They took all my State Farm Insurance information and agreed to bill them. They asked for my credit card info also and said that it is their policy to have a credit card in file but I will not be charged. They agreed that my insurance will pay for all charges and if there is a problem, they will inform me immediately. I returned the rental over a month ago and no one said anything. They got the keys and said thank you and goodbye.
I just received my credit card statement and I have been charged almost $ 400.00. No explanation, no prior contact, no prior authorization, nothing! They just helped themselves to my credit card!
I called the manager, Ibrahim, who was the one rented me the car in the first place. He denied any responsibility and offered no solution. Just called my insurance and found out that my insurance had already paid them as well. These people are thieves! I am a long time Los Gatos resident and these people should be thrown out of town.

Can I give 0 stars, please?
No sense of urgency. It took us 1 hour to get a car out of here.
Didn’t have any info on the insurance that was paying for it, or any desire to help resolve the lack of info. The guys here seem to have no motivation to provide customer support.
Car was dirty outside (it had rained earlier so I get it)
About to get the keys, the guy says he forgot to check the inside of the car. That’s 1 hour into the rental process. So the guy disappears, drives away the car, I’m guessing it’s to vacuum it., another 15minutes
Overall, terrible experience.

Avoid this branch of Hertz. Disorganized and unprofessional.

Never again… Waiting in line for over an hour… This is unacceptable… Feels like service from 20 yrs ago.

Avoid this Hertz location at all costs. This location is really understaffed with only 3 employees-​2 helping all of the customers who keep coming in, and the manager himself cleans cars. I waited over 30 min before being helped, and was barely acknowledged by the employees while I was waiting. There is a further wait of about 20 min after you are assigned a car, so that the manager can vacuum it for you.
I will give Kevin the benefit of the doubt by saying he was probably swamped, and that’s why he under-​reported the beginning mileage by 500 miles, and why he put on the form that the gas tank was ⁸⁄₈ full when it was really ³⁄₈ full. This is a big discrepancy, because it falls onto the customer to pay for ⁸⁄₈ gas when it was given to you at ³⁄₈ gas.
I don’t know how a business can run this way, but I can see now why this Hertz has so many negative reviews. Hertz has fallen a long way since I started renting cars from them years ago.

Extremely rude unorganized staff. Trying to upsell cars ! Bald Asian jerk !
Avoid!!!

I am VERY UNHAPPY from my visit to this Hertz location in Los Gatos (thinking it would be high end service and satisfaction gathering it is in Los Gatos). I had a HORRIBLE experience and had very high anxiety after my visit last Wednesday, June 3, 2015.
My Mother needed to get a rental car because her car was getting fixed by a shop through AAA. Being that her home address is in a 5 mile radius from this location, AAA sent her to Los Gatos to get a rental car for the time being. She wanted me to drive the rental as she is not comfortable driving different cars (while I am ok with driving any type of car, regular or large)
Upon arrival at 5 pm, I was the first customer that was getting helped when three more customers walked in right after me. There was only one man that was available to help us at the time and he was trying to do everything at once from checking in reservations to helping with a car return to answering phones. He was trying to maintain a pleasant attitude but was very rushed and anxious due to the clientele and large amount of work that needed to be done before closing.
My mother’s car that was being serviced was a Honda Mini Van (I would think the rental place would give you a similar size rental to the car you are replacing for the time being); when asked what size vehicle I preferred, I didn’t have a specific preference, as I mentioned, I am capable of adjusting to any size vehicle except, maybe a very tiny one. He gave me some options, one of which was a Blue Chevy Cruz which was parked right outside the front door of the store. Taken that I recently had to have a rental of my own (which was also a Chevy Cruz except Red), I had already driven a car just like this for 2 weeks about a month ago, I agreed to take it. When we stepped outside, the man handed me a clip board and told me to walk around the car and check off any visible dents and scratches the vehicle had to make sure that the car comes back the same way it was given to me. This was not something I had done before as with the previous rental car place, the lady walked around and checked the car herself making sure to write the condition of how it was leaving the lot. Unfortunately, this blue Chevy Cruz had a large dent on the front right side and had scratches everywhere! I asked my Mother who was standing next to me if I should take this car or ask for a different one. She said as long as they see that this car has so many scratches, it wouldn’t be too much of a problem. That being said, I walked in and told the man I would take this rental. He tried to clean off the windows with glass cleaner as well as clean the exterior of the car slightly. He then gave me the keys and the receipt. At this point, my mother was ready to leave the lot and I was ready to head home. As soon as I went to open the door to this car, not only did it have an awful smell that I COULD NOT handle (I just purchased a newer vehicle two weeks before this with a new car smell mind you and the rental I had previous also was in new condition with a new car smell), there was dirt all over the side doors of the car, in the cup holders, spills from coffee or soda and the seats were dirty! I marched back into the store and REFUSED to drive this car off the lot. The man offered to have it vacuumed and cleaned (shouldn’t this be done BEFORE you hand the keys to the customer??). I refused this gesture and asked to look at other cars that were available. He led me to the back where he had a Nissan Sentra that, as it looked, was Just vacuumed and cleaned and MUCH BETTER looking and smelling with minor scratches. I looked around the lot some more and saw that there was also a Jeep, a Dodge Charger and a Chevy SUV, all nice looking cars (and about the same size if not smaller then my mother’s mini van). When I inquired about these cars, I found out that the Jeep and the Dodge Charger both had expired Registration tags (meaning the cars couldn’t be driven off the lot) and the Chevy had a broken window (also not drivable). This kind of irritated me as they did not have much options on their lot at all as their website advertises a variety of vehicles. At this point, it was either to choose the Nissan or walk away and not be able to get a rental because it was already around 5:30 or 5:45 pm on that afternoon and this Hertz location closes at 6:00 pm. I decided to stick with the Nissan after all and it worked out as an OK rental.
Compared to the Excellent Experience I had a few weeks ago, this experience gave me anxiety and put me in a really bad mood! I told my mother to call AAA and file a complaint and make sure they never send her here again!!!

Awful. Completely understaffed. Tip: Don’t bother scheduling an appointment to be picked up. Their drivers don’t leave until someone from the body shop calls them. I waited over an hour to be picked up and was already in the passenger seat of a body shop employee who was kind enough to offer to give me a ride because their shop had already closed.
Requested a truck a week in advance, and reminded them the day before to have one reserved. Only car left was a Nissan Maxima which I took because it was already 25 minutes past their stated closing time.
I will make it a point to go out of my way to share this negative experience with any and all family members, friends, coworkers etc that I come in contact with in the next two weeks. My body shop told me this location has been terrible for years and recommended that I go straight to Enterprise. Wish I would have listened.

HORRIBLE EXPERIENCE.
The employees were extremely rude and made many crude and inappropriate comments.
Charged for two days when I had the car for less than 24 hours.
Should have gone to Enterprise.

Got charge $ 21 for a $ 7 toll at the golden gate after 3 months on my cc. Wasnt informed or even given a choice to pay then or alternative. Be prepared to pay 3 times the amount of toll wothout even knowing and you do not have any other options.
Called customer service and talked to a smartass, said «it is not their responsiblity to educate you.» WOw hertz goodbye never see you again.

This started out irritating but thanks to the hard work of Rachel, we are on the road and excited for our trip.
I made a reservation a full week in advance for a 4WD vehicle because we were heading into the mountains and didn’t want to get stuck going over the pass. The ONLY requirement I gave the gentleman over the phone was that it needed to be either 4WD or AWD. Period.
I arrived 3 hours early (was in the neighborhood) and it’s a good thing. They had my vehicle but somehow decided just any SUV would do. No 4WD. They didn’t even seem to have my requirement mentioned in the system.
I explained to Rachel and, though she still seemed to doubt that I mentioned the 4WD requirement in the initial reservation, she made calls and managed to find a car matching my requirements in under an hour. Thanks to Rachel’s work sorting out the unfortunate crossed wires, we were on our way even before my scheduled pick up time!

Excellent service and attention to detail. The manager Ibrahim is top-​notch in making his customers happy. The employees are professional and give great service.
You can rent a car from them easily and be happy.

Just like Johnson’s case below on Jul 7^th.
They did same thing to me.
That maybe the way hertz making money.
Hertz SUCKS.

Don’t think I will ever rent a car from Hertz again. MY car got damaged by a hit-​n-​run and had to get a rental from hertz. My AAA rep got me one at hertz, I was picked up and dropped off from my autobody to the rental place. During that time, all I wanted was to sign the damn contract to get my rental and bounce since I had to head back to work.
Two weeks later I dropped off the rental at my autobody and picked up my car. The autobody and hertz work together so it wasn’t a hassle for people.
I get a call two days later saying my card was declined because I owed them 230 dollars. Wait, what?
My insurance covered my car rental, why the heck do I owe 230 dollars?
The representative that helped me that day said «you agreed to this coverage insurance, so I put it in your contract» you owe us 230dollars.
WHAT THE Hell? Are you kidding me? Why the heck would I agree to some stupid coverage insurance when my OWN INSURANCE COVERS my car rental and everything with the rental???
I dont even recall the conversation that had anything to do with insurance coverage. These guys play you like you’re a weakling. I cant get these coverages removed because they put it in my contract without me even «agreeing» to it, it’s just them thinking I agreed to it.
DON’T GO TO HERTZ, MAKE THEM READ YOUR CONTRACT OVER TO YOU. Because they never did to me and now the F**Ked me over.
Worse company ever.

I went to Los Gatos CA Hertz at 11AM with an email confirmation that had a reservation number and left at 1:00PM. Unfortunately, I had to return because there was no rental contract. During my waiting period the manager said my car would be free and then denied he said that and claimed he said the upgrade would be free. He also distinctly told me gas would be included because of the time I waited but upon return I found out he did not take care of this,
Return was another fiasco as the employees had no idea how to print a receipt. They figured it out after 45 imnutes.
Unless you have a lot of time and patience, stay away,

We rented a car on Friday June 5^th. We went there with a reservation at 3pm and left at 4:30pm. There was only one person serving customers. His name was Bryan. He was working very hard but with customers waiting in the office and with answering unending phones calls everything was taking a long time.
Now why would Hertz have such a understaffed office?
So Bryan as a employee is excellent. But the service provided at that office on Friday afternoon was bad. The management of that office needs to take notice and make some changes. Hire more people like Bryan would be a good start.
By the way they use a Panasonic cordless system. while we were at the office there were 4 cordless phones on the counter ringing in parallel! That is really insane! Somebody needs to train employees to move cordless phones that are not used to other room or better turn them off. The amount of noise having each incoming call being activated on all cordless phones in the small reception space of that office, makes the customer experience bad.