Enterprise Rent-A-Car

Even tho they charged me 135.00 for a one-​way rental, their prices beat out Hertz. They were so helpful in the Los Gatos office. I drove an Elantra for a week when I drove it to LA & it cost me just a little over 330.00. Unlimited miles… I was very happy!

My husband and I just rented a van from them for our wedding in Vegas. We felt as though the service was EXCELLENT and the van had all the extra bells and whistles that made our trip even more comfortable. I would most definitely rent from them again because they had a friendly approach and top quality vehicles.

I have used the Los Gatos Enterprise car rental company on multiple occasions and just have to comment on how good they are. While I have never had a bad experience, the crew at the location seem to be ‘hitting on all cylinders’ and provide an actual GREAT experience. From the time Cola picked me up at the car repair shop, to meeting with Brian, the manager, at the Enterprise location to returning and being taken care of by both Cola and Kimberly to speed up my check-​in, the entire concentration was on ‘Customer Experience’. The team in LG really show that they are proud of the company the represent, confident in themselves and are empowered to make their customers happy.
Well Cola, Brian and Kimberly, you kicked butt and did a great job! Thanks again for making the experience so good.

This location: I rented a car from Enterprise (this location) a year before news of accelerator problems hit the media. The car I rented had a problem with the pedal/​accelerator. I returned the car to a different location due to safety concerns, had my friend drive me back home, and called this office. The gentleman who assisted me at the time was very understanding and accommodating, saying they will pursue and investigation and provide me credit for the problem rental. I did not hear anything until two months later, and was informed «nothing» was wrong with the car. Also, I never received credit for future Enterprise rental.
Enterprise in general: I have rented cars from other Car Rental establishments (Avis, Hertz, National) thereafter without issue. However, once I rented a car for a friend who insisted on renting with Enterprise (Enterprise in MD). Unfortunately, my so-​called friend ended up with a speeding ticket. While the friend paid the speeding ticket, Enterprise continued to send notices for payment long after. It took many attempts to finally reach a friendly person to resolve the issue.
Overall: Rent at your own risk. I have never had any problems with other Car Rental establishment. If all goes well, you would not have a problem with Enterprise, if there are problems with the car, or any other concerns, it is a hassle and headache to get things resolved. I am most suspicious of their disregard of car problems that can affect safety (if they did not disregard, it is even possible that they covered up the issue).

I had the worst car renting experience here at Los gatos enterprise. I Had to wait 2 hours in a car auto body shop for my pick up ride to arrive. When I call the first time, they tell me, the pick up is on its way but after 2 hours and a few follow up calls, it still doesn’t show up. Never renting anything here again.

Kimberly is the nicest person ever. Enterprise is lucky to have such great employee. Renting a car can be stressful and she was so great, even with 10 people impatiently waiting. Great customer service.

I had such a good experience at Enterprise (Los Gatos). Unfortunately, I had just been in a car accident, so I had to get a rental. Ashley actually called me, to let me know they had a car waiting and she would be by to pick me up! So cool! They really do pick you up! Ashley was there right on-​time, I was a bit in shock and still feeling frazzled from the accident, I made her wait like 10 – 15 minutes before going out to meet her, (I would never normally do that) Kimberly was really patient and greeted me with genuine enthusiasm, a total professional. It was a warm day and inside I knew she wanted to kill me.
Geico insurance was able to provide a small sized vehicle but I wanted something bigger. There was a Tahoe available, so I decided to take that instead.
From beginning to end my experience at LG Enterprise was really good. A week later I came back to return and I met the manager, Kanal (sp?), he was also very professional and wanted took the extra time ensuring I was happy and felt taken care of.
I would definitely recommend coming to LG Enterprise for any rental car needs.

Friendly and fast! Just what you need when renting a car. Lienne will even pick you up or drop you off before and after your rental. I’ve rented here several times, each and every time I’ve had a good experience!

Usually I wouldn’t be writing a review for a car rental, because let’s face it, it’s either that there was no trouble (as expected) or there was a negative experience.
I found the service here to be good and fast. I had left my sunglasses in the car when I returned it, and Kim was very helpful in getting it back to me. Thumbs up!

I’ve rented cars from this place at least 5 times in the past 3 months. And will continue to do so. Compared to other Enterprise centers, this one distinguishes itself with a welcoming and attentive staff. The ladies who assisted me are professional and fast, which makes picking and dropping off a car easy. On one occasion, I’ve made the mistake of renting from the Enterprise which is closer to the San Jose airport. Never again… I guess you have to experience the bad to really appreciate the good.
Thank you ladies at the Los Gatos Enterprise! You rock!

I have used this location about 10, maybe 15 times over the last 5 years when I am in the neighborhood. On follow up calls I always give them 5 stars, but after my most recent experience with I guess new staff those 5 stars became a 0.
I have never experienced such bad customer support (except maybe dell phone support). The attended and manager were both unhelpful, rude, and didn’t even pretend to care about my rental. The only time their monotone voices of «sorry we can’t help you» changed was when I asked for a number to call their area manager. At which point their postures and voices became a bit defense «stating it doesn’t matter if you call, we are right and you are wrong» No matter that I was already in their system and they could see I had rented their plenty of times before without «two pieces of mail».
Maybe they were just both grumpy because of low insulin levels from early onset type 2 diabetes? I don’t know — but regardless they should of handled the situation better.
So I didn’t get the number to their area manager, but I did get in touch with the corporate office whom apologized and said they would reach out to the area manager for me. But that did not happen.
I went to Uhual and got a cargo van for $ 100 cheaper 15 minutes after leaving the store with no issues. I’d avoid this place now days and if you need a car, check out the herts down the road.

After my review I had several calls from Enterprise management trying to make things right with me. That to me shows they are listening. They wanted to know exactly what happened and how they can fix it.
So I think these reviews are working the way they are supposed to from time to time, which is a channel to communicate issues that maybe hiden to their management and give them a chance to realize it and work on it.
Kudos to Enterprise for taking my review as a chance to better themselves and for that I give them 3 stars. Maybe if I have better experience next time I even give them a perfect score. who knows. :)

I have been a customer of this Enterprise Rent-​A-​Car office on multiple occasions over the past five years. No matter who is staffing this office, I have always found the employees to be professional and extremely courteous. On two different occasions, when they were unable to accommodate the size rental I had reserved, they upgraded me without charge. On an occasion when I had a problem with my account, they worked with me to solve it. I recommend this office wholeheartedly.

I got into a car accident and had to rent a car from enterprise in Los Gatos. I took my car to the auto body shop and they picked me up there – super convenient. While they did not have the car available at LG, they did drive me to the Campbell location. Leanne was courteous, kind and very accommodating. And they’ll allow you to return a car from any of the locations to theirs. Make sure you make a reservation – while they can’t guarantee the type of car, they’ll have one for you.

Bro! Find another place to rent a car! I travel for work… I rent cars all over the map… this place by far has the worst customer service of any place I have ever rented a car… seriously this includes war torn third world countries.
We reserved a car here for Memorial Weekend. When I got home from a trip I had a message from the manager…” Bro (no joke he called me bro) we had to give away your car”. Hmmm OK. I called to see why and I was told that someone else needed an SUV and they had to give it to them because I wasn’t there… yeah but I had reserved it and they confirmed it. Yeah… but you weren’t here… how was I to know you would show up to pick it up? It was possibly the most inane conversation I have ever had in my entire life. It was like talking to a goat… only… maybe slightly less cerebral… I think over time you could teach a goat to understand… not so with the Manager of the Los Gatos Enterprise Rent a Car.
So after a bit of slow speaking and small words we ended the conversation with him saying…“BRO, I won’t even rent you a car… yeah. not even gonna do it.” Of course… you already rented my car to someone else.
Do yourself a solid, Hertz is up the street and they are good… rent a car there. Avoid this place like the plague… bro!
Cheers.Bro!

I prefer the Pearl Ave Enterprise. No need to play «Frogger» when you have to park your personal vehicle to leave it there while you rent a car.

40 minutes late picking me up at my hotel. I made the reservation a week ahead of time and called 90 minutes ahead of time to remind them as requested. The staff is friendly. I reserved a small car because of the size. They only had «an upgrade» to a minivan or large Chevy 4 door pick up truck available. This is not an upgrade when I specifically requested a small vehicle. I was quoted $ 133 with basic insurance for 2 days but was told at checkout that I owed $ 145.99. They insisted on the later. The driver told me they are growing quickly but currently have more demand than supply. I like enterprise in Boston. I will not recommend this branch to anyone. There was no professionalism not attempt to make up for their mistakes and inconveniences. I made it clear I was upset and disappointed.

They gave me a deal and picked me up and the car when I was done at the body shop. Great service and the car was in good shape. Happy customer.

I have rented from enterprise at many times, but i am telling you the staff at this location are a whole bunch of ignorant whom are full of themselves. I dont know who is training them. I would never use this location and i dont recommend you do either.
Such a waist of time and money

So 1^st off I would like to say, I used to rent cars from this location ALL THE TIME.
I have family all over the state and ofter take 3 or 4 day weekends to travel a little and visit family.
So sometime last year, I make my reservation online, show up the day and time of my reservation, to be informed there is a new district manager who has changed things up. I will no loner be able to rent a car with my visa/​debit card. Really? Hmmm ok, well I don’t have credit cards because I don’t what to screw up my credit. So what do they tell me… Thant I can pay the total cost of the rental upfrot as well as a few hundred deposit?! Lol ummm is this for real? Yes apparently so. Needless to say I will no longer be renting vehicles here anymore. Really Their loss because I rented vehicles a lot an was a frequent customer. Oh well my business is now elsewhere.