Enterprise Rent-A-Car

Whenever I’m having work done on my car I rent from this Enterprise as it’s just down the street from my mechanic. So I can drop off my car and just walk over to Enterprise and pick one up. I made a reservation online and got to the rental place right at 7:30 am when they open and I was out of there and in a car in about 15 minutes.
Everyone there was really friendly and a couple of the employees even recoginze me as I rent from them fairly often. Maximo in particular was about as friendly and personable as you can possibly be.
After dropping my car off at the mechanic and pickup the rental from Enterprise I was only about a half hour late for work. Can’t beat that.

This place always makes me feel at home right as I step through the door. No hassle, super quick, and straight to the point. Not only do you get great deals and a wide selection of cars here, but also great service from the friendly and helpful staff. Tien was the one that helped me out most recently and boy was he a treat. Really funny guy that hooked me up with a clean set of wheels that will for sure never have them catching me ridin’ dirty. To be honest, they got me set up and out of there so fast I felt like a clingy side because I just wanted to stay and hang out some more. Maybe cook them breakfast if they ate it right. Well toodle-​pip ol’ chap. I’ll be seeing you guys the next time I need to do another run.

We came in for the weekend for a wedding and were immediately greeted by Daisy and Maximo. They were professional and nice. The parking lot offers plenty of space so there’s no hassle of finding parking even though it shares the lot. We were completely satisfied with our experience and Maximo’s friendliness. :)

Perfect car rental experience. We had our truck in at a local repair shop and were directed to Enterprise on Winchester in Campbell to rent at their agreed upon rate. At first I was told I could not get any trucks as there was some national safety recall and this was a problem because I needed a replacement truck for moving our son that weekend. They worked very hard to find us the perfect truck — not sure where they had to go to get it! Everyone was very professional and kept me well informed. We will definitely rent from this location every time and will happily recommend them!

Excellent customer service. Conveniently located. Pick up service great to have. Maximo was professional and friendly. Tien was the same upon returning our rental. The only downside was the mini van we rented for an out of town family outing smelled heavily with stale cigarette smoke. Ugh. Upon getting it home I realized this but knowing that they didn’t have any other vehicles that would suit our needs I aired it out and sprayed air freshener throughout. My daughter smelled the cigarette smoke during our trip. We had a small baby as well I was quite concerned. My eyes watered. The van size and roominess was great but the smell ruined the trip for us. Also, it was not exactly clean. Front windshield was all streaked and inside the cup holders were sticky with crumbs.

I came here for the first time a few weeks ago and Jonathan and Tien (sp) were great. Last minute I needed a rental to commute to work. Called their central line, got a quote, and picked up a car down the street about 1 mile away.
As soon as I walked in they were on it. Got in the door and out in less than 10 minutes with the keys.
Dropping off they were much busier but still got to me in a timely fashion. I got a complementary drop off down the road, which was nice considering I was just going to walk, but it was one of those hot summer 100 degree days.
10/​10, definitely my first choice based on this experience.

The Campbell location was convenient with fast great service. The car was in pretty good shape. My complaints are that Enterprise’s prices are the highest (too high) of all the rental car companies and specifically about this location, the car had not been cleaned inside in a very long time. There were belongings in the vehicle glove compartment that had been left in the car by a previous renter and it smelled of cigarettes smoke.

Awesome folks. Convenient location. Good cars.
What more could a guy want?

This Enterprise has the best customer service! When I needed a car after an awful experience with an auto repair company, Enterprise picked me up from home and rented me a car within minutes! When my car was done being repaired the next day, I went to drop the rental off at Enterprise and they drove me to the car repair company. I highly recommend this Enterprise, they go above and beyond to make sure their customers are satisfied.

This review has to do with the fact that they completely SCREWED ME OVER and I LOST CLIENTS OVER THEIR MISTAKES.
I called and made a request for a vehicle. They took my reservation and were very nice and polite. Always the case. No problem here.
Got a phone call on a Friday for a Monday reservation saying they overbooked me and couldn’t get my vehicle for me. I told them this was UNACCEPTABLE. They then told me that they would call me by the end of Friday with an answer. NO PHONE CALL, NO VEHICLE, AND NOW I HAVE NO CLIENTS.
You might ask, why didn’t you just get another car/​vehicle? Well I require a vehicle that can hold a lot of passengers. I host very important clients for a day that make me my living so I can pay my bills, live life, and provide for my family. This office prevented all of this from happening with no apology. These people have lost an important customer and I will make sure to never recommend that anyone use this office.
THANK YOU FOR NOTHING.

Employees at the Enterprise Campbell location are very friendly, and helped me with the insurance rental as well as my personal rental. I got a ride back home as well after dropping off the rental car. Overall, experience is pleasant. I highly recommend.
Tip: Make sure to call and check for inventory, and if interested in particular car, ask in advance.

This comment is more about the customer service than the rental experience (which was great too).
There seemed to be some miscommunication regarding price/​insurance coverage/​type of car I was renting while my car was being fixed. When it was time to pay I got a big surprise that I did not expect. Obviously I was upset, and I was prepared to call and plead my case to deaf ears. Instead, I spoke with the manager Ryan who completely heard what I was saying and took care of the problem right away. It was kind and unexpected. I will definitely be back.

The manager is very Rude
other ones are really good

The staff was very friendly, professional, and efficient. So 3 stars goes to them.
Unfortunately, the car was not cleaned so I had to spend 30 min wiping down the interior to get rid of coffee stains all over the console, and some white stain on the back seats. There were also dried cheese & chips on the floor. The windshield and front grill had bugs and road tar, so it almost looked as it was just returned from a road trip. There were only 2 minivans available when I arrived around 10am on a Sat morning (and this was the only one with a TV to keep the kids entertained), so I really couldn’t take it back to get cleaned properly as we had to leave for LA. I actually called ahead to reserve a minivan, and was told to call back the day before to hold my selection. When I did call back, they said I can’t put a hold on the minivan. To make matters worst, the change oil light came on about an hr into our trip, and the rear quarter windows doesn’t work.
Sorry for the long rant, but they should really improve their cleaning service as this is just not acceptable. They did asked what they can do to «make it right» after returning the car, but its a little too late.

All enterprises are not alike!!!
After standing outside at another branch, extremely discouraged and disappointed, I called this location and Sean answered the phone immediately and had my attention with his personable caring concern!
They had an abundance of cars in my category and a terrific attitude of service. I knew I was not being lied to nor manipulated!
Sure enough upon arrival Sean greeted me immediately, his manager Ryan standing side by side next to him backing up everything and he told me regarding the choices etc. while helping another customer.
Then out from the back comes Jason who I thought was the manager with this attitude of service above and beyond by listening to my two minute conversation disappointed and sought to take me outside immediately to show me the choices that were available.
I’ve never been so overwhelmed in such a short period of time in a good way like the five-​minute experience that I had with ENTERPRISE Campbell on Winchester Boulevard.
Thanks Sean, Jason, & Ryan! You guys were amazing. 10 Stars each!!!

I really enjoyed my experience renting a car from this store. Both employees I worked with were very professional. The car was in good shape and I could find nothing they could have done better to smooth the process. Whoever is running this operation is doing an excellent job. I fully intend to use Enterprise as my go-​to car rental company.

Needless to say, the service here is one of my most pleasant exp. I am definitely returning here to rent another car for the next 2 weekends.

I thought renting a car was going to be a nightmare! Luckily, i was directed to enterprise in Campbell. Excellent customer service friendly staff and very accommodating. I needed to take my car to aamco for transmission service not a fun day for my wallet, i was given a discount And upgraded to a fancy luxury for the same price! Great guys all around John and Francisco are who i dealt with. Thanks for getting me through.

Needed a one-​day rental of a truck to move some boxes. Got exactly what I needed at a much cheaper price than I would have gotten from the airport. Everything was fast, easy and simple. Well done.

Thanks a lot for taking good care of me when my car was damaged. The service was impeccable and I was accommodated very well. My hats off to Ben and John who went out of their way to assist me right away with the use of a rental. The customer service there is excellent and I will rent regularly from them in the future. Keep up the great customer service. I was also well taken care of by John the Manager and Andrew at the 3581 Stevens Creek branch when I returned my car. I have used Enterprise before and have been satisfied and now feel the need to give them great remarks.