Fluffy Puppy

They never answer the phone OR return messages. No matter how many you leave. This place has gone way downhill over the last year. I’ve already found another groomer. I would advise not wasting time or money with this place!

I like going to this grooming salon because the staff are nice and it is reasonably priced; however, I’ve been trying to make an appointment for two days and they do not answer the phone. I’ve left two voicemails that have yet to be returned. I guess I’ll be taking my business elsewhere since the Fluffy Puppy evidently doesn’t want it.

I almost hate to give a bad review for this place because we take our dog to this location for Puppy Social each Sunday and it’s great. However, the Social is run by someone else (I think they just rent the space) and this review is for Fluffy Puppy the grooming service.
I should have known there would be issues when we asked to speak to the groomer and she didn’t speak English. The attendant tried to overcome the language barrier by speaking LOUDER and SLOWER to the groomer, but of course that didn’t help.
When we came to pick up our dog he was groomed pretty much the exact opposite of our instructions. His face was completely shaved and his signature eyebrows were removed. The attendant seemed annoyed when my wife expressed her dissatisfaction and told us that it would be better next time — uh, as if there would even be a next time. She didn’t apologize, didn’t offer any sort of compensation, just the hope that next time would be magically better.
When my wife called later and spoke to a gentleman who worked there, he was unfriendly and unhelpful, another Fluffy Puppy employee annoyed that he had to field a customer complaint.
This place is very reasonably priced considering it’s in Los Gatos, but the customer service is just too bad to overlook.

LOVE, LOVE, LOVE THIS PLACE! We bring our 12 pound poodle mix here every 3 weeks to be bathed then every 4 weeks to be cut and bathed. The new owners are ALWAYS so sweet to me and my dog. Louie always looks consistently beautiful:). They are accommodating with fitting him in and the prices are reasonable. I have tried 5 different doggie Salons in the area and this place is hands down the BEST. The other added little touches is they will always put a special little scarf on him for the appropriate holiday and he consistently smells so darn good… I’m sold and will not look further:)

The salon has changed ownership and despite asking for Reeni, they failed to tell us she was no longer there until after we arrived for the appointment. New management seems confused and not as experienced in the grooming business. I recommend checking out Blvd Salon instead

I took my longhaired doxie, Dash for a grooming and was very pleased. Everyone was very courteous, there was no waiting to be seen, and Dash came back looking gorgeous! Fee was very reasonable.
Pat C

Yes, the atmosphere here is different since the change of ownership but I’m not sure that’s all bad. The people are very friendly. Their fees are very reasonable. They do a good job of cleaning my dog (we’ve been bringing her here for the past 5 years). She is a very intuitive and demonstrative dog and I can tell she enjoys the experience of going to Fluffy Puppy. I think that says it all.

This place is dangerous. Do NOT go here.
I have been going to fluffy puppy for at leat 9 years. Never, ever again.
After getting a call that my dog (13 years old) was ready for pick up. When I arrived, they tried giving my the wrong dog. I think I know my dog, so don’t ask «Are you sure?» They told me all of the cards with the dogs info on them had been mixed up. So dogs got the wrong hair cuts and other services. And the wrong owners were called.
When I finally did get my dog, after waiting for 45 minutes, her eyes were swollen shut with puss coming out of the corners. I thought she maybe had hair in her eyes, so when we got home I tried wiping the puss away and thought that would be the end. I was finally able to manually open her eye to see that you could not see any of the brown part of the eye ball, only a red, swollen layer on top of it. We rushed her to the emergency vet. After 4 hours, we found out that some sort of chemical had got in her eye, and then a hot blow dryer was used carelessly basically frying her eyes resulting in corneal ulcers.
These people do NOT care about your dogs, they are careless and irresponsible. Please keep your animals safe and find somewhere else to go.

Since the change of ownership this place has lost its respect for animals. Different staff who are not animal friendly and people friendly. Find a new place for your family member. This is not it anymore. There is a reason the staff left.

i was concerned about coming here by reading the previous reviews, but me and my dog had a wonderful experience here! I was able to call and make an appointment for the same week, and Theresa the groomer was great. She listened to my concerns about my dog’s previous experience and reassured me. She groomed my dog exactly how I liked. I made my return appointment that same day!

Don’t take your dogs here. All of the bad reviews are true. When I went to drop my two dogs off to be groomed the owner ignored me when I came in because she was arguing with a customer on the phone. After waiting 15 minutes I motioned to her that I had to leave. She took my dogs in back and stuffed them both together in a portable kennel that would normally hold one dog not two. She was SO RUDE and then told me they would be there at least 8 hours. As I looked around none of the dogs there had any water and the dogs in daycare were neglected. I told her that I was not comfortable leaving my dogs like that for 8 hours. She then started verbally abusing me. I got my dogs and got out of there as fast as I could. THIS PLACE IS BAD!!!

Okay. I have been taking my dogs here for years. They do a good job. Why the one star? They NEVER answer the phone. I left a message asking if I could change an appointment. I did not hear back, so I went in on my day off to see if they could take my dogs. They could not, so they did not bother calling back to tell me. Understand, I take two dogs there every 7 weeks. I spend more there than at my hair dresser! But, I did not even deserve the courtesy of a call back. My dogs will be groomed elsewhere starting now.

THEY HURT MY DOG! My dog came home dragging her bottom on the ground and was bruised around her anus. I left a voice mail (because they never answer the phone) and Karen called back, leaving a very defensive, 4 minute voice mail, explaining that the only thing they do is shave around the «peepee-​poopoo area» (her words!) and maybe our dog was bothered by that. I don’t know how a dog’s anus can be bruised by shaving! My poor dog did not poop for a week and when she did, it was an explosion in our living room. I will NEVER take my dog to that place again.

I know for a fact that the fluffy puppy walks all the dogs in their care and offers them water through out the day! Not all dogs will do their business even when given the opportunity! And not all dogs want to drink while there.
It is our responsibility as the pet owner to relieve our dogs before they go in and also when we pick them up! It is a bonus in my opinion that this shop actually does walk the dogs! Very few shops take the time to do that!
So if you are complaining about that then good luck finding another shop that will walk your dog and off offer water!
Take responsibility people!

If i could give this place a 0 star i would too. They do not abide by the client requests at all and instead do whatever is convenient for them. They are very unprofessional and argumentative, even the owners karen and rick. This place is such a no no in los gatos. No wonder their day care is so empty unlike the other doggie daycare places in the area. Very unprofessional.

If I could give this place zero stars, I would. These people have such low respect for their customers, it is unbelievable. My dog was not given water or taken out for a walk throughout his grooming stay. The minute he came home he pooped in the house (this is the second time it has happened). He was, also, dying of thirst. When I called to tell them about my concern, Karen told me to go somewhere else and hung up on me !!! What incredible audacity.

When I was younger I worked for Rick and Karen. I have to say out of all the years I have worked with the puppies in other places this is the place I would always bring my dog or cat back to. Despite the mixed review’s I would tell anyone that if you wanted to take your dog to a place where the owners are compassionate and treat your animal the best, take it to the Fluffy Puppy! I have worked in some other places that I had quit over the years because of the way people treated the dogs. Rick and Karen showed me the great side of working with animals! I wish more people followed their example. The animals are the most important thing, and they have the kindest hearts! I highly recommended them!

Stop to make an appointment, ask them if my dog is going to be on the crate most of time, the receptionist told me yes, so, I call again for make sure ?? Karen call me back and was so rude and even told me to use mobile Groomers and she did cancel my appointment, there is so many Groomers, why I am going to a rude people place, definitely my dog, won’t be treat good as well … :(

They don’t have to call people back right away because they are that busy. Book in advance. But once you are a regular, Karen does what she can to get you in last minute.

The good:
Smaller number of dogs — both large and small.
Do a great job of screening «bad» dogs out.
Small air-​conditioned room… keeps the dogs cool on hot days.
Reasonable price, with savings for buying more up front.
Owners and staff are super friendly and helpful.
Dogs also get walked throughout the day.
The bad:
Slightly odd hours of operation — Tue thru Sat, 8am to 6pm