Caring Pet Service

As hard as it is to write this review, I want to commend Trent for the job that he does. He is the most compassionate and calming person to talk to when you’re in crisis mode. He made our arrangements the smoothest they could be by giving my sweet baby a beautiful departure and I’ll forever remember my experience with him.
A week ago today began Magnus’ end of life journey and we fought until the very end. Three nights in ICU and multiple blood transfusions I knew he might not make it, but had hopes that he would. I hadn’t planned what I would do if I were to lose him, but knew I should start thinking about it. I called Trent on Saturday at 4pm and left a voicemail introducing myself and trying to explain through the tears what I was looking for. I had no idea when or if Magnus would pass, but I knew I needed to have a backup plan.
Trent called me back within 10 minutes with the most empathetic tone and told me to let him know when it was time and gave me his cell number (keep in mind it was the weekend and they are normally closed).
Magnus crossed over the Rainbow Bridge at 10:30am on Sunday. I called Trent to see what we could arrange and he met me within an hour. We took Magnus up to the Summit where the crematorium was and it was the most beautiful drive. Trent hugged me when he got out of the car and I knew then that Magnus was in good hands.
Today, I brought home my sweet baby. I knew it was him because the urn was quite heavy and Magnus was an English Mastiff who weighed close to 200lbs. Its beautiful with his name engraved and a separate paw print that is extra special.
Thank you Trent.

Words cannot describe how great this company is. From the moment I called Trent balling my eyes out to when I picked up my dog’s ashes, Trent and his wife were amazing. I wish I never had to call this business but it’s nice to know there are people like Trent and his wife who are so compassionate out there in this line of work. Thank you for making such a beautiful urn for my baby.

Again a service I hate reviewing, but I have only good things to say about Trent and his daughter who took my initial call.
Honey died at home, and I was quite a mess calling their service line but the woman answering the line, bless her heart I didn’t get her name, was very sweet even through my sobs. She arranged for us to meet with her father, Trent at the location in Los Gatos.
It was a beautiful, albeit bittersweet drive up there. We had Honey wrapped in her favorite blanket and when we finalized the paper work Trent pulled the blanket back and gave her some pets and commented what a beautiful girl she was. To me, that was a huge gesture and really made me feel confident that my baby girl would be taken care of.
The price was okay, about $ 450 for our giant dog to be cremated, the remains returned to us in a river rock and paw print. It was worth every penny to know that our girl would be taken care of as our final way of spoiling her.

It is with much regret that I write this poor review. I am not sure why Trent, the owner of this business, can not get the name of our pets spelled correctly and be so insensitive and downright hostile to his customers. My review is similar to others. He called and left a message saying my kitty’s ashes were ready to be picked up. When I called back to arrange her pick up he told me the name was spelled wrong and asked if it mattered. (there was no vet involved so he could not blame them). He blamed it on his log problem and went on to say if I wanted it fixed it would take another week and what would it matter anyway. He also called our cat a male… but she was female. When I asked for some sort of compensation he became outraged and hung up on me. The grief is hard enough and the hostility that Trent conveyed has left a unnecessary poor remembrance of her passing.

Our veterinary hospital has used Caring Pet Service for years without any complaints. Trent and his son have always been professional and kind in our exchanges. He’s always helped when needed in a pinch. I just had my Wendy Woo’s ashes returned in a beautiful urn and the clay paw print is a wonderful touch. Many thanks to Trent and his family for providing a much needed service!
For those complaining about misspelled names — - I guarantee that mistake started with the paperwork provided by your vet hospital.
Thank you again, Trent! Your underappreciated service is the best around!

My chihuahua of 17 yrs passed 2 weeks ago and we took him to the animal emergency hospital to get a private cremation. The pet hospital we went to used Pet Caring Service as their 3^rd party service. At the time I was way too devastated to walk in to figure details (cost, choose urn, payment). I couldn’t even walk out of the car! My boyfriend went in to take care of everything.
Today we received a call to pick up Onyx ashes so I was expecting back just ashes in a cute little wooden box. What surprised me was that they included clay prints of his paws! OMG, I broke down and cried happy tears because this was such a cute memory of him! Just seeing and feeling his physical paw prints brings back wonderful memories! I couldn’t have asked for anything better. Thank you Pet Caring Service! You do not know how precious his actual paw prints mean to me!

Liz was lucky she only had a misspelled name– I paid for a cheery wood box with a tile photo on top. When I got home, I open it up to find a walnut box with NO photo! and I am told «we have always been able to straighten this out»…really– how many times does this happen? I emailed VERY detailed instructions ahead of time and followed up with not one BUT four photos for them to choose from. I really don’t know how much more I could have done to make sure it was correct– and yes my vet filled out the form correctly.
On purpose… no but imagine losing a loved one and paying for a mahogany casket — then find out they were buried in a cardboard box! It was like losing my pet all over again and I hope no one else has to go through this.

Losing a pet is a pretty traumatic experience, so I’m glad that I did a bit of homework before the fateful day. I *dreaded* the thought of my closest companion for many years being thoughtlessly tossed on a truck and shipped off to the Sacramento pet crematorium that services most of the Bay Area.
My vet does not work directly with Caring Pet Service, so we had to transport the body directly to them on our own and meet them in the parking lot of the Summit Vet Clinic. That was a bizarre experience, but it worked out fine. They were very respectful, and we picked up the ashes (in a nice homemade ceramic urn in the shape and color I had chosen) and the pawprint at the Trent Ceramics Studio in downtown Los Gatos a few weeks later. It looks great, and I was very happy with the whole process. The only thing I wasn’t initially aware of was that the urn comes back sealed. So, if you want some of the ashes to scatter, let them know beforehand.
A bit more expensive than the alternatives, but much more personal.

Bad enough I lost my pet… I get the urn back and her ashes and you misspelled her name. I would say it was excusable if the name was just spelled wrong all around… But it was right on the box, the certificate, and her paws print (thank you for at least getting that right because there is no fixing that). But how careless can you be? The grief is hard enough. And now I’m told it might be another week or two just to get that fixed? You really shouldn’t be handling the remains of any living creature. It’s incredibly offensive to make such a careless mistake.

We can’t say enough about Trent’s wonderful service in helping us thru the death of a pet. Our Jack Russell was old and got an irreversible disease and eventually we had to have him put to sleep. Trent came to the Animal Shelter and picked him up, cremated him, and within a few days we received his ashes in a wonderful pottery container, along with a paw print and certificate. Trent is a potter and this is a side business, and his compassionate approach makes him perfect for the job. We are still grieving the loss of our doggy, but Trent has helped us so much.

When my dwarf hamsters passed away, I made several calls to different pet cremation companies to compare prices. Caring Pet not only offered the best price, they were also the most professional and compassionate over the phone. The final product was absolutely beautiful. I wasn’t sure what to expect, since all of the pictures posted here and on their website were of dogs and cats, but they do great work with small pets as well. I will be posting a photo.

I want to thank Trent Thompson and his wife of Caring Pet Service for doing such a wonderful and thoughtful job with my sweet Honey. Their caring and consideration from start to finish made this unbearable time for me a little bit easier. If you’re ever in need, please seriously consider using Caring Pet Service.

My puppy girl was hit by a car in December along Meridian Ave. :(Be careful around there folks, cars fly by like crazy.
Anyways, this is the crematory service that my pet hospital partnered with (along with many other clinics/​pet hospitals), so they must be doing something right. We received a beautiful green urn (which has more of a teal color to it) and her paw print tile within a couple of weeks. I don’t remember receiving a certificate, but even if I did I wouldn’t know what to do with it. This was my first time cremating a beloved pet. In my family we usually bury them. It was a bit difficult because within 2 hours of recovering her body I was suddenly in a waiting room picking out colors/​styles of her urn as if I was picking out a dress. It was just strange mourning and then purchasing. The price was very reasonable though.
Overall, I’m glad this was the service we used. The products are high in quality and the business seems committed to their work.

We just lost our precious little Vino in a tragic accident and were completely devastated. We had no idea what to do, not prepared for an event like this. After doing a little bit of research, we came across Caring Pet Service. Vino’s daddy called Trent and left a message and Trent replied the next day and was completely compassionate for our loss. We told him of our recent separation and he gladly gave us the option of splitting the remains into 2 Urn’s so that we would both have our Vino with us. We LOVED that idea and gladly accepted. When we met up with Trent up on Summit Rd, he repeatedly gave his condolences and we knew leaving Vino with him that he was in the best care possible. About a week later, Trent gave us a call that Vino was ready to be picked up. We picked him up and were BEYOND happy with the pottery and the plaque of his little paws. He did a BEAUTIFUL job!!! I’m still in awe of the job that he did and the care that he gave us and Vino.
I don’t want anyone to experience the pain that we have gone through in the past couple weeks, but it’s inevitable, so when this happens, know that you can take your pet to Trent, and he/​she will be in the best care imaginable.
Thank you Trent!

They are the best at what they do !! Had a great experience with the service they provide. I got my pets ashes, a certificate, and his paw prints on clay all for less than $ 300. I couldn’t pick up my pet for 6 months after the service was done and they kept him safe until I was able to. They’re sooooo friendly. You won’t be dissapointed :)

Horrible. My baby Mamas was cremated here through a clinic in San Jose. When picking her up at the clinic, they said there was a mix up and the wrong name was printed on the certificate. MANY doubts now flood my head; is this her, is this her paw print on the tile, how do I know? HOW AM I SURE?
Mary, the manager of the clinic was very apologetic and she said she would have Trent, the owner, call me back. He did. And he was very defensive. After he explained to me what he thought had happened with the mix-​up, I proceeded to politely ask what was just right: a refund.
Do you know what his response was?
«Well you would have to talk to the clinic about that. I can’t believe you would actually say that. People make mistakes.»
He proceeded to reason out and he was becoming very defensive. I hung up as I have been through too much within the past couple of weeks (the death of my dog, and now this?) to deal with someone disrespecting me. This is something you ABSOLUTELY do NOT make a mistake on. Ashes? What if I mixed up the ashes of your recently diseased daughter and didn’t even offer you a refund? Would you take that and run? Would you be okay with that?
How DARE he not ‘believe’ I would say that. I am contemplating taking legal action if my case isn’t resolved soon. I understand mistakes happen, but it is how you fix your mistakes that matters. With my experience there was nothing «caring» about this facility.

Almost a year ago, I lost my beloved poodle who had been a part of my family for 14 years. It was one of the most painful experiences of my life and I still hate to think about it. I couldn’t stand the thought of not having her with us in the house after all these years. So I researched pet cremation services and was set on Caring Pet Services after seeing the beautiful urns and paw print tile.
Trent was very sympathetic as I dropped off her body and was very sweet about answering my calls afterwards about checking to see if her collar was off and what not. Unfortunately when I went to pick her up at his wife’s shop, she told me she couldn’t find the paw print tile. She gave Trent a call about it and he rushed her off the phone. I’m still heartbroken about not having this piece of her with me. I never heard back from Trent about it.

What a great service you guys provide! So caring and helpful, easy to coordinate and just good people I can tell. I know my friend Tony was in good hands. Thanks!

My vet handled my dog’s cremation via Caring Pet Service. When I got the box with my pet’s remains I was pleasantly surprised, but the best surprise was the included clay imprint of my dog’s paws. That was something I’d been meaning to do for years but never got to it. To have it included was a great surprise. Clearly these folks know their stuff.

Like all owners, losing my pet was like losing a part of my family. It was a very difficult time and I wasn’t sure what to do. Thankfully, Unilocal lead me to Caring Pet Services. Although the price is a bit higher than I had expected for my little chinchilla that weighs 300grams, it was well worth it knowing that he was in good caring hands. I was hesitant when dropping off my pet because it felt a bit rushed. However, when I saw the customized box with his paw print, I cried. I was able to connect with my beloved chinchilla every time I touch the box. In the future, I know where to look to during this difficult time.