Los Gatos 76

This place has gone down hill! I have had multiple recent experiences where the workers were talking on the phone in a foreign language likely Arabic and being very rude in expressions and comments. I’ve started using another gas station as result. I’ve tolerated this nonsense but now my wife just went to refill a propane tank. She was told the tank too old to refill, yet its a newer tank and meets required specifications. The worker was so rude to my wife that she is very upset. Its time these workers find a new place and country to work in!

I think that this is a very good service station and mechanic. I have been using their services now for a year or two. it began innocuously enough with a smog check on my Toyota vehicle. There was a miscommunication, Ben said one thing and Sam said another but Sam honored what Ben had said so were good. (Ben probably undercharged me.) After that I started using them for gas fill ups whenever possible. Their prices are always competitive. They also have propane, which is a really nice thing if you barbecue with a propane grill. As time has gone on I’ve had Sam do repair work on other vehicles, including my Lexus. I’ve been very happy, and I think I was won over when Sam remembered to ask about a problem I had with another car that I had forgotten about in the early phase of my relationship with this business. Little things like that do matter.

Came here for gas not realizing they were closed already and the owner came out and helped me with the pump, since it kept declining my card. He said to use it as an ATM and it worked so I was able to pump gas. Very nice guy.

I have taken my cars here several times at the recommendation of a mechanic friend that builds race cars. Let me say, I have always had excellent service, fast, friendly, honest and competitive prices. Sam and Ben are top notch.

Excellent Service Station! Super nice, great prices and friendly. The owner «SAM» is a Super Mechanic /​Shop owner ! Happy to serve and always wanting to please and delivers the BEST! He and his shop employees deserve 10+Stars in my eyes. The trust and honesty makes this station a must try!!!, Guaranteed you“ll drive away with a huge Smile saying Thank You, Thank You, VERY much. 8^)

Been going there for about 10+ years. They have taken good care of my VW 2000 Passat and Honda Ody van. Sam is very genuine guy and goes out of his way to help others. My VW Passat 2000 is a lemon and consistently gives issues. He has always fixed it in a timely manner and knows all the issues. I have send several of my friends there and every single one is satisfied with the service and pricing.

I have had the pleasure of having my Toyota Prius worked on by Ben this past week. Granted, not big jobs, but still necessary. Ben was reliable and honest. He had quoted me (with regret) a large fee for a Toyota part. I went on line to validate the expense. When I showed up to retrieve my car, he had great news. He was able to us a part that was$ 20 instead of th $ 195 originally quoted. Wow! and I would have happily paid the more expensive price.
I will be taking my car back to this gentleman for what ever else my little car needs…

OVERALL ASSESSMENT
This is a poor automotive service provider based on my interaction. I would not recommend them. This business repeatedly demonstrates a poor understanding of professional standards in multiple areas — from car repair craft to dealing with customers.
COMPETENCE
Poor. My car was brought to them several times, failing to run properly after each visit. When asked «What tests did you perform to determine the cause of the problem,» the response indicated that this business lacked basic competency and was replacing parts without supporting tests to indicate that they were in need of replacement.
HONESTY/​INTEGRITY
Poor. The mechanic was rude in response to polite and reasonable inquiry. This service station failed to meet basic California requirements to provide a repair estimate. Mechanic in one instance installed a part improperly and installed multiple unneeded parts. Ultimately, I took the car to another mechanic. The other mechanic determined that the part that this station replaced was defective. The car runs perfectly after the other mechanic replaced the part. It remains to be seen if the money I paid to this station will be refunded.
COMMUNICATION
Poor. The mechanic promised to call with needed information. After ignoring his promise to provide information, and after several follow-​up calls stated «whatever» and was hostile. The thing to know about this business is that they are high strung and easily given to being argumentative and abrasive.
PRICING/​VALUE
Poor. This station performed and billed unnecessary work, replacing parts in the manner of a backyard mechanic with poor diagnostic skills — replace parts until the problem is fixed.
SCHEDULE/​TIMELINESS
Poor. Promises made were not only ignored, but users of this station should be prepared to be berated, and to be complained to. In my interaction, the mechanic complained that the owner was away, complained that he just took in a bunch of smog certificate seeking customers, complained that he was told to replace parts with no
insight or testing to explain why parts should be replaced and more.
AN UPDATE
After having the defective part that Los Gatos 76 installed replaced by a competent mechanic, I contacted the Los Gatos 76 owner to get a refund. I provided the name of the competent mechanic (Normadin Chrysler Jeep, their phone number, AND the name of the service advisor who could prove that the part installed by Los Gatos 76 was defective). Unbelievably, the Los Gatos 76 owner stated that he could not refund the repair unless he «could get his money back from the person who sold» him the defective part. This business is foul. Period. Further explanation is a waste of words.

I was here for fixing my car’s headlight, and the guy he droped the light from his hand, and i told him if its gonna work, he was so rude F… C as.ho.
–If it dosent work bring it back i will replace the light again i wont charge you for the light… I will charge you only for the labor. So he charge me $ 30 even
2 weeks later my head light went off again i went back he put new one and he charge me for labor $ 15 …Whic was not right for him to charge me for labor. Any way i paid him. Unfortunately the head light he made it worst .3 days later went off again.
Later i took my car to somewhere else and they fixed for $ 25 and the guy he told me where did you take your car before, I told him about this F.C. place he said he didint put sticker, and beacuse of this i got stop by police 3 times…
I will never go to this f. place he was trying to charge more probably.
I wish i can give them 0 star.
For fixing car never take your car in this place just advice. You will regrate alot.