Westchester Glass

We had them cut and install a 3′ by 5′ mirror and a glass shower door. We stopped by in the morning after breakfast in the neighborhood and they had someone come to measure that day (it was a Friday). At one point we were unsure of our design for the shower door and they came out a second time to walk through everything with us.
The mirror was installed the following Wednesday (after our Friday order) and the glass shower door today. The shower door was ready earlier but neither my husband or I could be at home for the install until today.
We had nothing but great service. After the install, they took time to explain some things about the new shower door. We decided not to have plastic trim installed on the side of the door but they said if we change our mind, they would come back and install.
We found the entire team to be courteous and professional. We would definitely use them again!

If there was a MINUS star I would give them this.
We live in the area and wanted to patronize a neighbor location for a mirror we needed replaced. We JUST left there and they say they are open but we received NO ANSWER as we knocked on the «YES WE ARE OPEN» door in the front, drove around to the back and knocked as well… sigh…lost our business and I would not recommend them to anyone.

Very good on estimate, concerned, professional to get everything right. Agreed on course of action, took measurements gave CC number to have glass pieces ordered.
Was going to call me the next Monday to schedule install, crickets since, no info no contact. Week and day after Monday he would call. Not yet a completed story but not looking good so far. Regret giving them my CC number at this time. Continued, They called Wed. install scheduled for Monday 7^th. Very nice on the phone wanted to make sure they had glass on hand before they called to set date. Still have every expectation this will go well.

I had an urgent need for a piece of custom cut glass. They accommodated me very quickly and got me exactly what I needed. I am grateful!

Very transparent! unless of course you are getting a mirror replaced. This is exactly what Westchester Glass did for us. They did a great job and all the work was very reasonably priced.
They were also the only resource available in replacing a piece of clouded glass for a sconce light lens cover. I went to four other hardware stores to get the lens replaced with nothing to show for my efforts. Then my wife reminded me of Westchester Glass, which is very close buy, and viola!

This is my 2^nd using time Westchester glass and I will have to say I am very much satisfied as I was the first time I used them. Very fast with my order had my frameless shower installed in a week from when I placed the order. Prices are very reasonable quantity of glass is very good. Loved my hardware price was less than others. I will be using Westchester glass in the near future for all my glass needs.

I needed a replacement custom mirror for a dresser and, after calling around to several other places, I decided to use Westchester Glass because they sounded very knowledgeable and were friendlier than the other places I called. I have no regrets, they did an excellent job for me. The replacement mirror fits the dresser perfectly. I highly recommend them and would definitely use them again. Thanks again Duane and Eddie.

I had them cut 1 mirror here. It was kind of pricey but they were nice. I didn’t have any complex requests. I would go back to them if I needed something, but I would probably shop around for a better price. I would definitely consider them again.

Three tries to get my part the right size (and it still wasnt). A collossal waste of time. Frankly not sure how they’re in business.

I wish I could rate them with zero stars but they get one star because that’s the lowest rating I could use.
When you first call to get an estimate or schedule an appointment for a tech to come to your house you get the feeling that these people know what they’re doing. After that it all goes downhill!
First off, their hours are a bit inconvenient for working folks: 7:30 a –4 pm. Which means you have to miss work to have Westchester Glass come out. Here’s my experience… Day 1: tech came out to show glass samples and take measurements. Day 2: (1 week later) 2 techs come out to install glass. Apparently the first tech measured incorrectly and glass does not fit so they used tape to place it in my door. I was told another piece would be ordered and they would come back to complete the job. BTW– you have to pay 50% of the estimated cost up front.
Day 3: Tech did not show up and no phone call explaining the absence. When I called to complain I was told that I would have to reschedule but since they are booked up it will take a week to get someone out my house– even though they messed up. Day 4: again, no tech showed up and no phone call either.
So now I have had to leave work early 4 times and still do not have a new glass patio door. Sure there is a piece of glass in the door but it is being held in by DUCT TAPE! I find this pretty unacceptable and unprofessional. I asked for a refund and was told I would get one but still haven’t received it. (that was a week ago) I’ve left messages for the manager and/​or owner and still have not received a phone call.
Now it looks like I will have to start all over with a different company.
If you want professional and quality work done DO NOT USE WESTCHESTER GLASS!!!