Family Eyecare Center

I had the most amazing customer service when I came in. Cheryl, the owner, was sweet and ready to help (as well as her employees). I came in from out of town on a short notice and needed a spare contact. Not only was she eager to help, but she went above and beyond to make sure I was good to go. I was in a wedding that weekend and she allowed me to fax over my info from my primary eye center since they required a consent to release form. I left with two spare contacts and a case/​contact solution. I can’t emphasize enough how grateful I was for such great service and people who didn’t turn up their nose. I wish I lived in the LA area to make them my primary eye doc. Thanks again, Cheryl and employees! You are truly the best. 5++++++
p. s. I still want those sunglasses! ;)

I loved Dr Ashcroft! However his office staff are extremely unprofessional and incompetent! As much as I love his work, I absolutely can not and will not tolerate dealing with his staff in the future!!! Such a shame because he truly is a great and knowledgeable doctor.

Dr. Ashcraft is fine. If you are not dealing with any of the office staff then maybe you will be fine. The front office staff does not welcome you or make you feel comfortable.
The lady who sells the glasses, I believe her name is Robyn, is a liar and the most dishonest and unprofessional office staff I have ever dealt with. She promised frames verbally, at a discounted price and then said there was no way she could ever offer that price since they were Ray Bans. When I told her that she should honor what she offered she said that she was hopeful the doctor would allow her to sell them at a very discounted price, but when she asked he said no. She added that it would never be possible to sell them at the discount she promised. So then I asked, why did you even offer it then. She just talked in circled. After waiting a month for these glasses I called to see where they were and the staff could not find them, When I went to pick up the glasses, they increase the price two times (from previous conversations). When I asked for the glasses they said. oh did you want a prescription in them? She said oh these have to be sent out for the lenses. I was so upset I asked for a full refund. The order was one month. I ordered two pairs for myself the month before and both of them came in during week 2 and 3. And they must not care about the level of frusrtation because no one from the office has contacted me for an explanation as to what happened.

Was visiting Los Angeles and my glasses broke (the little fishing line portion at the bottom). A friend called a few places to see how much it would be to repair them. To our surprise, Center for Family Eye Care said to just come in and they’d fix my glasses for FREE — yes… FOR FREE!!! Do people still do that today?!! Given their office was only a few miles away, we headed down there, handed them the glasses that needed fixing, and in 15 minutes they were DONE!!!
I need a new «hard shell» case, and feeling I owed them at least SOMETHING (as other places we’d called quoted anywhere from $ 10 to $ 20 to repair my glasses) I asked if they had any hard shell cases for glasses I could look at and buy. Instead, they just handed me a new hard shell case (with their company name on it) and said it was FREE — yes, again… FREE!!!
I took $ 10 out of my wallet, and tried to give it to them, but they REFUSED to take my money.
Even though I don’t live in Los Angeles, my friend does, grabbed their card, and said he will now be turning to Center for Family Eye Care for his eye care needs.
Very highly recommend!!!

I’ve been coming here for maybe 10yrs and I just keep getting happier each time. Dr. Ashcroft is efficient, knowledgeable, and kind. The team handles everyone with care and professionalism. Not only tht, Sheryl really knows her stuff when picking out the frames tht go with your look/​face. A1 eye care by far. A definite recommendation.

Absolutely top notch! I didn’t have an optometrist, and somehow I got a minor eye infection. I called around on a Saturday to try to find someone who could see me, and I managed to get an appointment with Dr. Ashcraft. He saw me right away, gave me a quick eye exam, and wrote a prescription for my eyes. I will absolutely go back in a couple weeks for a more comprehensive exam, get new glasses, and get all my needs taken care of. His staff is friendly, and his offices are clean & comfortable. I couldn’t be happier!

Dr Harold Ashcroft is absolutely the best. He provides his service with such care and professionalism. He not only provide excellent eye care but his service is beyond that of any other doctor that I have had. I highly recommend him!
Also, Cheryl, the woman who assists with frames, is great! She will make sure that you walk out the door with a stylist pair of frames that fits your face, style and enhance your look!
Although I mentioned Dr. Ashcroft and Cheryl by name, his ENTIRE staff is awesome! They are nice and consistently provide excellent customer service!

It’s very rare that I give 5 Stars… but Dr. Ashcraft and his team, (especially the woman who shows the frames) is phenomenal. I’ll start with the doctor… he is knowledgeable, professional, and kind. I went in a bit over a week ago, because I could barely see out of one of my eyes… I literally thought I was going blind. Dr. Ashcraft ran all kinds of tests… got a diagnosis… wrote a prescription, and know my vision is almost as good as new.
The woman who handles the frames is HILARIOUS… she chats with everyone, and makes them feel as if they’re her best friend. Although her job is to sell… she doesn’t give a hard sell, but definitely shows you what will look good on you.
The rest of the team is professional and friendly… but Dr. Ashcraft and I’ll just call her the «frame lady» are phenomenal!
If you don’t have an eye doctor… or even if you do… and that doctor is just «so so»…you’d be doing yourself a great favor by giving Dr. Ashcraft a try.

My family and I have been going to Dr. Ashcraft office for many years.
His service and knowledge is far above and beyond the best I have ever had before our eyes!
We have five children and he is taking care of all of us with love and compassion.
my daughter ordered lenses and they have always come quickly and efficiently.
Years ago he diagnosed my husband with a detached retina. Dr Ashcraft acted quickly and send him to a specialist-​and in so doing save my husband’s vision!
What more can I say he is totally awesome!!!

Dr Harold Ashcroft is the best optometrist I have ever been to. I had him as a dr. for 20! yrs when I lived in Manhattan Beach. Then I moved to the O.C. And tried some others. They didn’t even come close to his expertise! I had to return glasses and they still got it wrong. So I gave up and drove the 35miles each way to come back to Dr Ashcroft and I have never been more satisfied!

My name is Scott and I have moved from the South Raleigh North Carolina, a few years ago and I was out near LAX and I needed an eye Doctor and I walked into Family Eye Care Center ran Dr. Harold T. Ashcraft, O.D. Let me tell you, This Doctor is one of the BEST Doctors and people you will ever meet, and he will make sure that you will not leave until you are 110% happy and satisfied and his staff members, like Margaret who works at the front desk is just like Dr. Ashcraft she is nice and treats every client so nice. They made me feel like they had known me all my life.
But most important this Dr. Ashcraft let me try the contacts in my eyes to make sure that they fit and same with my glasses the staff will work with you to make sure you find the right frame and that you will be 110% satisfied before you leave and this office will even show you how to keep your contacts clean and show you how to make sure your glasses fit right before you buy them.
There are a lot of Doctors but there are not that many like Dr. Harold Ashcraft and his staff, a few of my co workers was having problems with their contacts and my co workers in the office asked me why isn’t your eyes red Scott because we work on computers all day and I showed my co workers what Dr. Ashcraft showed me on how to clean your contacts and I mentioned this to Dr. Ashcraft and (smile this Doctor gave me 4 free bottles of Clean Care eye cleaning kit to give to my Co workers. WOW
Legendary Customer Service is what Dr. Harold Ashcraft and his staff will give you he should get 10 stars because Dr. Ashcraft is not only one of the BEST eye doctors in California he is one of the Best people you will ever meet.
Call him up at (310) 670– 4411 it will be the Best call you ever made for all yourself because we only get one set of eyes and I want the BEST Doctor working with me and I have found that in Family Eye Care Center at 8735 La Tijera Blvd. Los Angeles Ca. 90 045.
Thanks and You will be so happy you called Dr. Ashcraft.
Scott.