Valvoline Instant Oil Change

It all started like a good service. Until I left. The overpriced $ 26 rear windshield wiper I purchased and they said fit did not.
When I called to figure it out I was treated extremely rudely by the staff when I asked for a manager, and then even worse by the Manager «Daniel Ramirez».
I am now working with corporate and his boss to hopefully get a refund on this terrible experience.
You should not have to go back to the store that did you wrong to get a problem fixed.
I would not ever go here again, solely because they sold me a part that does not work on my car after saying it did.

First time experience.
My fiancé was in dire need of an oil change and these guys gave great customer service. Tire pressure, windshield wiper fluid check, and a oil change was preformed! Definitely will send her this way when she needs an oil change done!

I have mixed feeling about this place. Last time I was here (yesterday) it was GREAT! I told them from the start that I was in a huge hurry. I communicated to them that if being in a hurry was a problem that I could come back tomorrow. He assured me that it was not a problem. He did try his best to get me in and out as fast as he could. It was not as fast as he promised but I saw him try his best and I greatly appreciate him being so diligent about it.
However, last time I was there — although I though I had had a good experience — I was disappointed to find out in my visit yesterday that my air filter was MISSING! This means that the prior time I was there — they charged me for a filter that they didn’t install in my car or they didn’t notice my air-​filter was gone from the prior time I was there.
I was also disappointed to find out that they couldn’t install a filter yesterday because they were out of stock. The employee told me that it takes about a week to get it. He went way out of his way to find out how soon he could get it in. As I said — he was nice — unfortunately there was not much he could do to help me out.

Very fast and easy. Don’t even have to get out of the car. The customer service is great too.

I’ve been to a couple locations in the Southbay which was out of the way for me but I loved because they were so fast, friendly and efficient. I saw good reviews on Unilocal so I tried this location which is closer to my house.
Everyone was extremely nice but they felt disorganized. Service at the other locations has taken me 10 – 15 minutes max. This time I sat in my car for 25 min. The technicians jumped from car to car rather than just going through the whole service routine from start to finish which meant they missed some things. Maybe they were having an off day. They also looked like they were training a new employee but that doesn’t mean the service should have to suffer. Especially when an oil change here is more $$ than a traditional oil change.
I’ve gotten my oil change at other locations at least 6 times so I’ve gotten pretty familiar with the routine. This time they tried to cash me out but I had to ASK them to check my lights, which is usually one of the first things they do when you pull in. Then I had to ask them to check my tire pressure. One technician asked the other if it had been checked and he said yes. Then later that other technician asked if it had been checked, then double checked it. Also the first one thought they were supposed to be 32 PSI but thankfully the second technician took the time to check the specs inside my door and it was actually only supposed to be 29 PSI.
I have an older car and was planning on taking my car on a short road trip next weekend. Now I’m not feeling too confident. I hope it doesn’t break down.
Next time I’ll just suck it up and drive to the further location where I’m guaranteed to get good service.

Fast and quick service. I feel like they really cared about my car. My car has a lot of miles and Paul wasn’t pushy about what he recommended and even gave me a discount. I will be coming back here again.

Was here on a Friday at 2pm, whoever was working I believe their names were Eduardo, Edwin, and Daquan, and a few other were great! Extremely helpful, quick, and friendly! Made an effort to actually save me money which was amazing. FIVE STARS :) :) :)

Incredibly fast service and wonderful staff. Can’t beat the price either and with the $ 10 off coupon, I actually enjoyed getting my oil change. Thank you!

Quick. In n out but precise ! They were great at explaining everything to me, as it was my first time. Definitely will be back.

Great customer service

They are beyond professional. Not only do they get straight to business, they are very considerate of your car. It’s like a personal doctor’s appointment for your vehicle! They are beyond knowledgable as well. And don’t let me talk about the customer service! They are so sweet, caring, and relatable. When someone says «you’re very welcome» I’m already sold! Thanks Valvoline you guys are GREAT!

Got great service and will definitely be going back. Not pushy or anything.
Paul took awesome care of me and explained the aspects of maintenence and even told me to put a few reminders in my calendar to check on things my own.

Customer service is amazing. I was in and out. It’s a bit pricey for an oil change but to sit in my car and roll straight through you can’t beat that.

I’m currently here being assisted by Makai and I’m amazed! Never have I had a speedy and friendly service! Guys here are helpful, full of energy, I get a kick from people who love their job! I’ve done oil changes before but not as awesome as this! Sure it’s a bit more pricey than my usual guys, but I want to go in and out asap! Definitely a fan now!

Today we visited this location for a full synthetic oil change package at about 4:00 pm. Once we arrived a very nice young lady named Christine greeted us and helped us fast. A car was ahead of us but Christine made sure we felt welcomed and prepared everything for us to be next. We had our dog with us and she was very friendly with him. He even got two snacks! Thanks for being so quick and getting us out of there in under 30 minutes.
Fast service
Dog friendly
Waiting area
Food locations nearby

Whoa! This place rocks it when it comes to oil changes that are quick, with honest quotes and reasonable prices. The people are friendly and helpful. After visiting two other places with wait times of up to two hours (yikes!!) and high quotes, I had passed by this place many times. When I pulled in, Pablo greeted me immediately with a smile and an eagerness to serve me. He explained the differences in synthetic oil and the best one to choose at the best price without sacrificing performance. I also had never experienced sitting in my car while the work was done but it was great. Then Thomas went to work, providing feedback each step of the way on the air filter, oil filter, fluid levels, etc.
As long as I live in this neighborhood, I will never go anywhere else. Go there!!! You won’t look back.
Susan B.

Danilo n Alfonso are the best!!!
I just got an oil change. This is the first time I’ve actually sat in my car while getting an oil change. The best part… wait for it… I was done in less than ten minutes. Yes, paid and all. First time there and I will definitely be back. The prices are on the higher side to me, but let’s get real those days of $ 19.99 are over. Plus u get what u pay for. It wasn’t all that bad. I had a $ 15 off coupon so my price was $ 50 for the mixed blend synthetic oil. It was cheaper than Airport Marina Honda. Check them out!!!

This is a great place to get a quick and professional oil change. The Service Manager went above and beyond to provide quality customer service. All of the service technicians we’re friendly and helpful. I highly recommend this location for your next oil change.

Everyone here is so friendly and professional! Always quick and efficient never had a bad experience! Danny has the most welcoming smile he always does and excellent job please request him and the ladies here hold it down!

This is my second time coming to Valvoline for an oil change.
Pros: It’s down the street from my home. All the workers are super nice and friendly. The oil change is affordable and you can tell the difference right away as soon as you drive off. They are always offering discounts.
Cons: The only cons are it is located at the corner of a busy intersection, which sometimes makes it difficult to get into and it usually will take more than 15mins but 20 to 30 isn’t so bad. They allow you to stay in you car and chill so you don’t notice the time.