Ez Lube No 28

I just wanted to gloat a little that they’ve since closed.

They are under new management and it was so simple and easy I didin’t realize when they were even done 20 minutes out the door oh and grand opening special this Friday!

Was in the area and needed a quick oil change. Came in around 9:30, and they weren’t too busy.
There was a car ahead of me so I was told to expect up to a 50 minute wait.
Luckily there’s food & Starbucks that’s walking distance to offset the wait.
Christine and her team were very thorough. Explained to me the differences between the two synthetic choices that I had and allowed me to make a decision. Didn’t feel pressured at all. Gio is also very knowledgable about the oil differences.
Overall I had a great experience. Again staff is friendly & helpful which is always a plus!
They have earned my business. I’ll definitely be back.

I don’t know if there is a new manager or something at this location but I cannot agree with the other reviewers here. I had a great experience with the staff and manager. He (Henry) was really friendly, positive and gave me a discount. They also didn’t push any products or repairs on me. Cannot say Jiffy Lube does that kind of business!

On the plus side, I got the oil change I needed and paid only $ 23.75 for it (thanks internet coupon).
They topped off the fluids, vacuumed the interior (not too thoroughly) and cleaned the windows (also not too thoroughly). Makes me wonder how they did in the oil change department (hmmm)…
On the negative side — service was sloooooow. and when they tried to tell me what i needed — man, they lay that up-​sell on thick! Telling me I needed this that and the other. Nope — just the oil change, thanks. No, I don’t need the engine additive for $ 23.99. I see the air filter that you pulled out for me to see — it’s quite clean, wouldn’t you agree? I’m running late for my appointment now that I’ve been here for about 75 minutes and counting… can we please wrap this up?
I’ll take my car in for its real service next week since after reading all the reviews, I don’t really trust ez lube anymore. But after my 2 month trip to Spain, my little Honda needed a quick little checkup since it’d been idle all that time.

I have been going to this place for years. the last time i was there which was recently i did get a weird attitude from one of the employees, but that was isolated. all other times i have gone have been good. what i like is that they keep a record of all services i have had done to my car. makes it easy to determine what needs to be done next.

So I have come to these guys about a half dozen times for oil changes. I took my girlfriends VW here several months ago for a ton of work. Oil change, brake lights, air filter etc. Needless to say the bill was through the roof. They are nice enough guys. However, on this trip they exhibited every negative stereotype associated with «Fast Oil Change Places». They demanded I put synthetic oil in my gf’s VW saying that it was necessary. I’ve since heard otherwise. Synthetic costs twice as much! They changed a brake light but, it went out 2 days later! I went back for a refund and they refused. Arguing «it worked when you drove it out!» I didn’t have enough knowledge at the time to argue. I later learned from a real VW expert that they put in the a globe with too high a voltage which caused it to go out. Not a VW short problem as EZ Lube «defensively» explained. Unfortunately can’t go back here after the last trip.

After a couple month’s of back and forth with the Better Business Bereau and Ez Lube’s corporate offices, I did get half of the money required for the costly $ 650 repair. The service manager at the Ford dealership in the Marina was kind enough to discount the other $ 325, which he did not need to do. I will ALWAYS go to the Ford dealership for future oil changes.

If you are an attractive female, you might make out okay here. Got there at 8:30 a.m. on a Friday and did not leave until 9:50. They actually allowed 2 female lookers ahead of me and if I had not said anything, I am sure it would have been more.
Last time Guys.

Ever met someone who wakes up instantly pissed at the world? Someone who is miserable, filled with hate and wants everyone else around them to shut up and die?
Well, if you haven’t met anyone that fits this description yet then you can get your ass over to EZLube on La Tijera and meet «TC28» (my receipt says that’s her name).
Within 2 minutes of meeting her I could tell that she absolutely despises her job and was determined to make that known through every single movement and sentence uttered. Had I not already made the trek over to EZLube during lunch with my $ 25 coupon in hand I would have flipped a bitch and headed over to Jiffy Lube. Instead, the supressed machocist in me won and I opted to stay and bear the torture.
This ray of sunshine aside, the other 2 people that I interacted with seemed nice. However, I think that’s probably because I chatted it up w/​the Mexican and you know how we Mexicans like to stick together.
As for the service, I can’t speak for the actual work being done as I have no idea what deems a bad oil change. All I know is that it was $ 25 and took about an hour during a «not so busy» time. Oh, and they did try to upsell me by showing me a dirty air filter and encouraging me to get some other part serviced. I shut that down immediately when I played the innocent girl card and said that the older brother handles everything car related except the oil. Tip to all the girls out there. play this card as it has gotten me out of many of these types of jams. Sometimes I even go as far as to «call» my brother when in reality I’m just checking my voicemail.
Bottom line is. oil changes are necessary but having other people make you feel like an inconvenience on four wheels is not worth crossing this one off my to-​do list. Hit up another EZ lube instead. I can speak highly about the one in Marina Del Rey near the Costco. They even checked my tire pressure for me once when it wasn’t time for my oil change yet.
Peace, love and motor oil.

If I wanted to rate this EZ Lube less than 1 star, how would I do that? Hmm… until then, I GUESS I have to give them one star.
Okay…
The FIRST time I went here, I realized I was duped into paying a HELLUVA lot more than I should have by believing in all the add-​on services that I «NEEDED» so badly. I can’t even remember all of the crap that they told me I needed but when my oil change bill hit around $ 120, I told them no…
They even showed me an air filter that had a huge gauge in it… my car is pretty new and how the hell does an air filter have a gauge the size of a baseball in it? Isn’t the filter enclosed? and I don’t ever remember hearing about a baseball somehow fitting into an engine… anywho… my best friend got duped for over $ 160 so hehe… I guess I’m a bit smarter than her, OR we’re just both kinda dumb… lol.
But check this out. The guy working on my car was showing me all the stuff that I NEEDED to get done and when I told him that I just couldn’t afford it, he had the nerve to look at me like I was dumb and questioned me SEVERAL times. I told him unless he wanted to throw it in for free, I can’t get it done and he finally laid off… what a JERK!
And then my best friend went there again just a few days ago and sure enough, they tried to sell her a bunch of extra crap which this time she said no to. But they definitely tried to pressure her and then KAZAAAM! Her truck suddenly stopped working a few days afterwards… turns out it was the battery… coincidence? or not?
YOU decide.

Do not use this place!
In December 2005, 4 days before Christmas I went in for an oil change as my car was making some noise. I got the full service and changed everything, spending over $ 100. When I left, the noise was much worse and the car drove horrible, before it drove okay, just noisy.
I took it to the mechanic the next day. He informed me that there was no oil in the car! They drained the engine of the old oil and did not replace it!
EZ Lube gets one star for at least sending out their fraud investigator. He confirmed my mechanic’s report and authorized payment for a replacement engine. So my Audi ended up with a new ‘used’ engine and never ran quite the same again. Thanks a lot!
I do give them one star for at least handling the case, and not ignoring the mistake… although I never did get an apology! What a Merry Christmas that was! I was without a car for 6 weeks!