Tailwaggers & Tailwashers

Great place but prices are high.

I was really into this place until they started down stocking the brand of cat food i buy (merrick). While inquiring about alternatives the sales person implied that I didn’t care about my cats health because I was continuing to buy Merrick after they were bought out by a bigger brand (even though I read the ingredients every time I stock up).
They were unable to help me find an alternative food that costs the same or less. I have two cats that go through two cans a day. Merrick is $ 1.50 a can, so that’s $ 3 a day… I was told that to be a responsible pet owner I need to spend more than $ 1.50 a can on food. Really snobby and insulting.

Very helpful friendly staff. Great selection of dog food. Nice atmosphere, I love this place!

We love this place! They have fair pricing on pet food and even give a discount to frequent buyers! We also bring our Pomeranian here to get his hair cut. They do the perfect job! Awesome awesome awesome!

I took my puppy to be washed and the groomer shaved her hair! No, not a snip. No, not in any sensible way either. She took an electric razor to her head and shaved the hair while it was wet! Then the manager had the nerve to tell me she talked to the groomer who said the hair may not grow back 100% the way it was. No sh*t. She’s a fluffy white Samoyed which means long hair and now she has bald spots because the genius didn’t want to take time from her shift to do it correctly. They don’t care about pets here. Also, I saw another customer while I was there freak out that her dog wasn’t done on time. Don’t take your beloved family member to a crap place.

This review is long overdue. I took my cat in for a bath and long story short the bath was cut short because my cat went into shock and had to be rushed to the vet. Literally the groomer had pinched a nerve in his neck from being too rough with him. The staff member that did his bath claimed everything was fine and all the sudden he was acting not-​so normal so had me contacted immediately to pick him up mid-​way through the bath. When I took him into the vet to see what was wrong — which took all day & over 500 dollars of vet bills– the vet had a suspicion the groomer 100% was too rough and pinched his nerve. DO NOT TAKE YOUR PET HERE!

Got Jelly Bean’s nails filed at Tailwashers. While I was waiting, I noticed poster for a dental clinic that does non anesthetic cleanings. They directed me next door to Tailwaggers. There was a line of people so I window shopped and tried on a leather harness that didn’t fit Jelly Bean perfectly. The staff came up to me several times to offer assistance. I asked if the dental clinic works with Pet Plan. Sales clerk called the clinic for me and told me the dental clinic will give me a receipt to send to Pet Plan. I booked an appointment for tomorrow. Then Jelly Bean started wandering towards a Steer Pizzle Stick so I got one for her. The employees here do the best soft sell in town!

I think the major selling point of this place is that they only offer high quality foods that are safe for your pet — not the junk filler stuff. This is crucial for me because I have a couple high maintenance breed dogs who can’t eat regular kibble (no grain, need high protein and one needs some raw) and I can find something for both of their needs here.
I did a price check online and found that Tailwaggers was like $ 15 cheaper for my brand when you factor in shipping cost.
The toys are on par with Petsmart prices but I would much rather give my money to a small business.
The staff is super knowledgeable and helpful — helped me pick the right kind of raw food for my dog with a heart condition and my vet agreed.

I had my dog vaccinated they never gave me the paperwork. Also I have a small chihuahua every time I call to get my dog in they say I must book two weeks in advanced they also charge about 60 – 65 for small dogs. Completely frustrated with this place not accommodating at all. I have been here numerous of times I also love in franklin village and think this is quite ridiculous that I must even Unilocal ABOUT IT.

Just got our dog Blue back from the groomers and I must say he looks so clean! He absolutely loved his experience at the tailwashers, the groomers were so kind, I wish I could remember the lady’s name that helped us out. She was so kind to Bear and he really enjoyed his time there. We will definitely be coming back! :)

The store has great selection of foods, friendly staff and a good atmosphere. They even host pet adoption events, which is great. Parking is starting to be a problem, as the area is becoming busier and busier.
I’ve been buying my pet foods here since they opened, but one day I was out of the area and in need of pet food, so I stopped at a place just over the hill in the valley. What a shock when I discovered how much LESS my top of the line pet food cost at the other place! They had about the same selection of foods too.
Needless to say, when I can, I’ll be driving just a little bit out of my way in the future to buy my pet supplies at the other place, and saving lots of money. I’m kind of disappointed in Tailwaggers for charging such high prices. I know it’s becoming an expensive location, so perhaps that’s the reason for the very high prices.

The store portion is great — so much selection, and the people working at the store were SO nice! But the grooming portion? Not so much.
Before I even walked in to Tailwashers, the staff were rude. As I tried to open the door, two dogs exiting were a little excited (and possibly not friendly toward other dogs?) and a worker hastily motioned for me to wait outside. It was completely non-​verbal and it’s hard for that kind of communication to be rude, but this was. Then the woman walked away and I stood there outside, unsure if I could come in or not! I wrote it off as a misunderstanding or something and walked up to the front desk to ask about getting my puppy’s nails trimmed. The woman at the desk was rude too!
But who cares if the service is rude if they do a good job, right? WELL. They didn’t. I explained it was my puppy’s first time getting her nails trimmed and I assumed she’d be scared. But her nails were split and cracking like onion layers from a fun day at the dog park so it was time to learn! I barely had time to sit down and read the postings on the bulletin board before my puppy was done. The same woman who had rudely motioned at me through the door explained that she was too scared of the filing machine. They clipped her nails and called it a day. Uh of course she was scared? It was her first time! And to make matters worse I was still charged the full $ 15 at checkout. $ 15 for my dog’s nails to be cut the teeny tiniest amount — something the vet does for free. And the cracking, layered problem that brought us in wasn’t even solved! I went home and had to spend 30 minutes filing my dog’s nails with an emery board… And I’m not some weirdo pet-​obsessed person who pampers her dog. This was just the only solution to my problem after such a failed attempt at Tailwashers!
I might be back to the store if I ever find myself in the market for something unique for my pet. The selection of dog sweaters, beds, and accessories was beyond anything I’d ever seen. However, I’ll stick to Petco for the bulk of my shopping, and hunt continues for the perfect dog grooming place for my puppy! Rude service + subpar care means I’ll never ever be back to Tailwashers.

My dogs Thor and Ruby love getting groomed here, they have been coming here for about 2 years and always have happy faces when I pick them up. I like that they get a report card at the end and it makes me aware of anything I need to look out for, such as plaque on teeth, watery eyes etc. See you next time Tailwashers.

I am pleased to update my rating. The owner took out
the time to email me about my not so great experience
that my dogs had encountered at Tailwaggers &
Tailwashers.
He Offered a way to make a better experience in
future visits. Although for now I am happy and content
on where I am, that shows excellent care in his business
and customers.

Staff is fantastic… always wanting to help. True animal lovers. Very reasonably priced and smart chpices on items they stock.

Waggers: The staff has always been great! I’ve been coming here for about a year now and they are always helpful, will play/​greet/​acknowledge my dog and they always take that extra step. I know that they are priced a little high but based on location and the helpfulness of the staff, it’s really not that big of a deal.
Washers: I have taken my dog to other pet grooming and they have all been good for the most part but this place is consistent, my dog comes out looking great and comes out feeling good. I have picked up my dog at another place and he seemed scared, another place had cut him and another place had left all the cut hair on him. Only issue is getting an appointment sooner than later, but I can’t blame them for that. Will recommend.

Great shop! Great staff! Good selection and they host adoption fairs!
Awesome artsy accessories for pets. Not boring corporate vibe– more fun!

Amazing people — amazing shop. My pit mix and I just relocated from the SF Bay Area to Los Angeles. I found this shop on Unilocal while looking for a groomer and a pet store — this is a QUALITY one-​stop shop. Plus, a few new friends in the neighborhood had great words to say.
I’m glad I stopped by today. I enjoyed a warm welcome and introduction from the wonderful crew, followed by a few knowledgeable staff members informing me about dog food brand updates (plus an offer for recommended diets), as well as their new nonprofit foundation that helps rescue organizations cover vet expenses for their animals.
The supplies are abundant, whether it’s a portable doggy bowl, toys, or health-​conscious dog food (I purchased all of these today). I look forward to coming back — is it weird that I think my first hangout spot in LA might be Tailwaggers?

I get our dog food here all the time. Every 12^th bag of Canidae, is free. Courtesy of Canidae!
Everything else in the store is a little over priced, but the friendly, caring, & helpful staff make up for it.

Was really happy to find that Tailwaggers carries the brand of food our new kitten is eating. Their prices are competitive and service was great when we came in for the first time.
I’m a new pet parent and am happy to have mentioned our new kitten at check out, since I’d picked up cans of Dog food made by the same company with the same name — Opps! little kitty doesn’t need that.
They also have a members club and I received 5% off.
Located a couple minutes from my office, this pet store is convenient and I’m sure I’ll be purchasing by the bag/​case often.
Great customer service!