Pet USA

I’m sure that some people have had a great experience with them. I sure won’t go back though. I had called on the weekend to see if they trim cat’s nails. The lady said to come during the week when it isn’t busy. I checked their hours on their website, which fails to mention that they are closed on Wednesdays. After carting my kitty there on a Wednesday and realizing they were closed, I returned the following day at 10AM (apparently when they are supposed to open). A guy showed up at 10:30AM. He did apologize for being late but was pretty non-​chalent about the whole thing. I had waited in the car so as to not have to return a third time and let my kitty explore outside her carrier while we waited in the car. So not only is my car is now full of cat hair, her nails have been clipped way too short, and I was charged full price for the ordeal. The level of professionalism was disappointing.

I took my shih tzu for a short haircut but this was the most horrible experience both me and my dog had. He was trimmed unevenly especially at the legs. His face was not cut the way shih tzus are cut. My dog was shaking for hours after I picked him up and this was not his first cut.

I’ve had an amazing experience. They are so nice and give wonderful haircuts and my dog is squeaky clean when she leaves. My dog actually looks forward to going to the groomers.

Unilocal really should let us choose no stars !! And the fact that this business has only one review is complete bs.
Let me start off by saying that my mother has been taking her multi-​poo there for the past 4 years (however ownership has changed in the past couple years.
I have a Shih Tzu puppy that I am not only very picky about but I am very sensitive about as well. I wasn’t feeling well on yesterday and decided to take my dog a couple of blocks away to Pets R’ Us instead ofthe Petco in Burbank. I stood there for 15min telling the girl in the front what I wanted (not short for the body, short on the face) and make sure its even and to be careful ith him because he tends to jerk.
After our 15min conversation and me stressing out on what should and shouldn’t be done I was charged $ 34 and told that he would be about 2 – 2.5hrs an that I would receive a call when he was done. If I hadn’t received a call by 5:30 to call or just make sure I was there before 7. Uh ok…
So, me being me. I sat there watching the time and at 5:20 left to go pick him up. The second tey brought him out my reaction was «he looks retarded». The guy laughed and handed him to me. I was appalled ! He looked ugly and just plain ugly. I let it go because my mother is a good customer of theirs I didn’t want to cause a big thing. As I sat in the car I noticed I was COVERED in hair. So, they didn’t even wash him after the «cut». When I got home and set him down is when I noticed that my 2yr old unborn child could have done a much better job. Point of advice either learn how to cut a Shih Tzu or don’t cut them at all you have completely ruined my dogs hair and my dog is more then just my pet that I play with n’ take for a walk.
The cut is uneven, choppy, different lengths, it’s just a complete and total disaster. Not to mention he is under a year old and so they’ve partially messed up his hair. Seriously i have watched 4 youtube videos and was doing a fantastic job at cutting him. But as I said I hadn’t been feeling well and I figured I’d have someone else do it. It’s not that hard to learn !!! Maybe you should care a little.
That wasn’t the end of it ! Several hours later I notice my dog is acting a little strange. So, as usual I went to thoroughly check him. Upon turning him on his back I noticed he has a cut on his tummy… When I pushed the hair put out of the way I noticed a small piece of plastic was stuck inside … FURIOUS i pulled it out. Okay, I’m sorry how oblivious, rude, unmannered, dispicable do you have to not notice, not remove, not tell the owner. I mean come on !
Next I moved down to his tail. I felt two big bumps. And he immediately started crying and running away from me. Until now I don’t know what it is yet an he won’t let me touch it but I am about to be on my way to fin out. And guess who I will be sending the bill to ?
Overall if you take your dog here I don’t know what to tell you. You really mist not care for your dog. I on the other hand will be giiving them a piece of my mind, NEVER. Walking in here again, and I will make sure no one I know does either.