Sprint Store

Don’t switch to sprint the service is really bad.
The cut your rate plan is with renting A phone so you don’t really save money.

I was speaking with very inexperienced employee. I was on the phone for 1 hour and 5 minutes, he couldn’t do anything. Then, I asked for supervisor and spoke for another 30 min. He promised to fix my bill, which was overcharged by almost half. I’m still waiting for his call back.
I’m ready to write a big complaint letter to Sprint Corporate. It’s not a first time when I spent half of my day arguing and protecting my rights. Honestly, I don’t want to deal with this anymore.
I brought so many customers to Sprint, but I’m going out of this company. Worst customer Service (on store, on the phone, everywhere), maybe except corporate. I don’t know.
I was upgrading my phone last week, the guy who helped me out at sprint store was texting with his girlfriend while serving me. This is why he made so many mistakes, that my bill jump to over $ 200.00 in few days. 4 major mistakes, because he was not concentrated. They don’t work, they just play at Sprint.
Horrible service! Don’t go to this location!

Is not even 8pm and they close so early wow!! nice customer services!!!

I take back all what I say the other day about this guys being good and horrible terrible worst customer service this is a scam I cannot believe it so I’m very sorry to say this but please do not go to the sky find another place

Ceaser was awsome he helped me get an unbelievable deal right when i needed it. Being short on $$ and in desperate need of a phone he really hooked it up.

This place is small and the service is horrible! There was only one person to help and I was waiting over in hour I had to call customer service to get help while I was waiting! I will never come back here again!

Great store, awesome costumer service, for sure to return to this store, thankful for all their services provided. Ask for Andy he’s the best rep at that store

unprofessional staff. bad service, no resolution, waste of time and money. I will cancel 4 lines and go to another carrier

very poor customer service. unhelpful. dismissive. they clearly do not care why you are there. surprisingly unpleasant attitude from several employees.
a sprint corporate store! you need some serious work.

This place is terrible. I went in two different times, trying to get some information on my phone plan. Both times there was only one employee on the floor, who was assisting another customer and did not even acknowledge me or any of the other customers in the store.
After 20 minutes, another employee emerged from the back. Everyone perked up thinking something was finally happening, but he ignored the customers, chatted with the other employee for a minute, and went right back to the back of the store. Seriously? I understand if this person’s job is not on the sales floor, but you can’t even greet the customers or let them know they will be helped soon? There were at least 4 customers waiting, every single one confused and growing angrier.
Save yourself the trouble and go to a store where the employees actually care about helping you.

Christian or Christopher Suarez (cholo looking guy) lied to me and gave me a new plan which included free speakers. Christian said «take them they’re free, you’re not going to end up paying for them» Later I found out that the speakers were not free and I was paying 3 installments, 2 for speakers and 1 for the phone. Christian was so dumb he didn’t know how to transfer my contacts to my new phone and the geek squad tech support guys in the store were not any smarter either. One of the geek techs said «I don’t know, I only know how to transfer contacts on iphones not androids» I went in again and spoke with the store manager Edgar Rojas (another cholo looking guy) and he wasn’t able to help either. The store manager said «the speakers are essentially free.» I guess he doesn’t know that Essentially is not free. He also said «take the problem up to corporate» and gave the name of a lady who doesn’t work at corporate anymore.
Don’t go here people

Sprint does not even deserve one star! I despise this establishment and everyone that works for it, do not even provide a service just, you do not get what you pay for they are rapists.

Terrible experience! The worst place ever! Horrible customer service! Save yourself some trouble.

It was time for me to upgrade my I-​phone 4s to a 6. I went in for «light re-​con» to check things out.
Grace helped me out– she was FANTASTIC! she helped me keep my already low rate while still upgrading my phone, and with all the great sale deals I landed a ton of accessories.
Grace really made my experience wonderful, so when you go to Sprint ask for Grace.
She is the best!

This sprint store sucks. The customer service is whack. Unprofessional and unorganized. It’s like they don’t care. Makes me want to switch carriers. I won’t come back to this store again smh. I’ll go take my business elsewhere somewhere better.

This weekend my husband and I had to renew our contracts and get new iPhones and we had the best time with our rep Grace. She was fun and informative. I can’t recommend her or this store enough.

I have been waiting for The Note 4 to come out, today I called this store and asked if they had it in stock. I was told yes, I then said it would take 45 minutes for me to walk there.
In light of the distance I had to travel, I even asked a 2^nd time, the clerk reassured me that they had the Note 4 and still would by the time I got there.
I walked through the not so nice part of Hollywood and made my way to the Sprint Store. There were 4 guys working and not a single customer in the store. I said that I would like to get the Note 4.
I was then told that they did not have any, I was upset to say the least. They all denied being the one I spoke with, and then proceeded to put their heads down and ignore me.
I have never been so annoyed, after being a Sprint customer for over 10 years this was appaling. Misinformation, Rudeness, and plain ignorance has assured that I will never visit this store again!!!

I hate the employees they want make some sales.
if u go to ask for something else they don’t know anything.

Three employees when we came in and none of them lifted their heads up to greet us. Horrible customer service!!!

My sister was having an issue with her phone– i have warranty full coverage under the plan that I pay an extra $ 10 a month– anyways the guy who helped us was a complete jerk, not only did they have me waiting 20 mins for customer service, they were on their freaking cell phones talking about some party after work on Facebook, I was so aggravated he said I had to pay $ 150 to fix the charging port, I called sprint after I left annoyed and they told me I had insurance they shouldn’t of charged me anything, I had to drive all the way to Glendale to get it fixed, the sprint store on sunset is a bunch of little kids who are crooks and don’t know what the hell they are talking about avoid this place go to another sprint store where there are real professionals, who treat u with respect, and act like adults