Monkey Wrench Plumbing Co

This place is terrific! Very efficient… I called and the person that answered was professional and organized. It took a couple of days to et an appt which was a bummer but boy was it worth the wait. Ryan came out and had our water heater fixed in about 90 minutes. He explained each step of the repair, including cost, before he did the work. He really knew what he was doing, which made me feel very comfortable and confident about the work he was doing.
Great place… we’ll use them again.

This was my first experience with Monkey Wrench. I called out of a need to have my Takagi tankless water heaters serviced which my usual plumber could not handle. The knowledge of the staff person, Kevin, answering the phone on Saturday when I first called was astonishing and put me at ease immediately that I had made the correct choice. Ryan was their designated service professional and he was efficient, pleasant, and on time for both appointments required. He cleaned up the site appropriately as well. I never felt as if I was being ‘upcharged’ for anything and the bill was adequately explained to me. I would highly recommend this company to anyone requesting the assistance of a plumber local to the westside of Los Angeles. My ONLY complaint?.. .the awful marketing slogan on the side of the service vans, «number one in a number two business». If this were to change (and it should), I would provide a 5 star rating without hesitation.

I called Monkey Wrench Plumbing to figure out why my Rinnai tankless water heater wouldn’t stay lit. My service tech was Kevin. He was prompt, courteous and very knowledgeable. He checked all of the relevant parts on the unit itself, then he called the Rinnai service department for additional advice. After completing all of these diagnostics, it was concluded that the problem was insufficient gas coming from the gas meter. I very much appreciate the prompt and knowledgeable service. This will be my plumbing company of choice in the future.

My Takagi tankless water heater stopped producing hot water. Ryan arrived on time, diagnosed the problem, gave me an estimate for the repair, and repaired the heater. I watched him do the repair. He was very efficient and was clearly well trained. Ask for him by name.

Ryan A was the bomb!!! He was extremely professional, punctual, and a pleasure!
Highly recommend.

Thank you Monkey Wrench to fix my sinks in the Kitchen. I was calling a lot of different company after Thanksgiving dinner but nobady responded not even the next day a left a lot of voicemails. Monkey Wrench picked up the phone right away and came very quick in the morning. Dany was awesome and also give us discount!!! I will use them again for sure!!!

They are not honest they overcharge. Do not call them.

These guys are a rip-​off and the women in the office is very rude. I needed a toilet handle replaced and after several trips to Home Depot and OSH to find the right type at about $ 5 a pop, I called Monkey Wrench for the repair and replace a few faucets while they’re at it. They had previously come out before to repair a water heater and charged $ 135. They come out and said they would order the handle and recommended what type of faucet to get. A different guy came to do the job but didn’t have the handle with him and the office didn’t tell him he needed to pick it up like they told me. I had him change the one faucet because the hot water handle was stuck in our guest bathroom. He said it would be $ 350 because it was 3 pieces and would take a couple of hours to do the job. I said okay because I needed it fixed. He did a good job but had to leave and said he would came back the next day and call me to confirm. Well he never did so I called the office and was told that it would be another $ 350 to replace the other faucet (your basic one piece all in one) and $ 125 to replace the handle, which by the way now they say they sent back. Are you freaking kidding me!!! It would have been a total of $ 825 for the repairs. No way, there are more honest plumbers out there and I’m going to find them!

Great at what they do, fixed an issue with my water heater that other plumbing companies couldn’t figure out on first try.
Had another issue with my Central air where they overcharged me by an INSANE amount. I’ve had this issue occur multiple times in the past, 1 – 2 times a year for past few years. I’ve called 5 different plumbers over probably, they simply come in and blow CO2 into my center air pipe exhaust or something. This is what they did also.
Instead of charging me 100 bucks or so for the 10 minute job, I got charged 295!!! Wtf!!! The guy was working for literally 10 minutes, just blowing air! Was it my fault for not asking how much the price should have been? I didn’t imagine they would overcharge me by this insane amount. After they gave me the bill the guy suggested I do something to fix my issue, a 3000 dollar job! Wtf! That’s half the cost of installing a brand new system.
Great work, but make sure you get quotes and ask what the invoice will be BEFORE they do the job.

Our main line coming off the water meter had a small leak, and over time, started to overflowing out of the water meter box onto the sidewalk. Heather, who answered the phone, was pleasant and helpful. Daniel was assigned to the job. He was nice enough over the phone as well, and told me that I was looking at $ 500 for him to clamp the line and it would go up from there depending on the work performed.
I reluctantly agreed for him to come back the next day since the water had been leaking for some time and I just wanted to get it taken care of. He got to our home within 30 min of his stated arrival. So far so good. He then started to dig a trench from the line all the way to the side walk. At that point he asked if I had work to go to or if I was going to just hang out there with him. Hm. I let him know that I wanted to see what condition the existing line was in, and determine with him what the best course of action would be.
Once he dug all the way to the sidewalk, we noticed that most of the line was new copper piping, and only about the last 18″ or so tying into the meter was an old galvanized pipe that needed to be replaced. You should’ve seen the disappointment on his face when he saw the new copper line. He had been asking me about our sprinkler lines, telling me how much work it was going to take to navigate through our lawn to the house. It was very evident that he was disappointed at the scope of the actual work required.
After a few minutes, he came back to tell me that it was going to cost $ 750 to replace about 18″ of piping. I told him that that was ludicrous. He then said he doesn’t have to continue the job, but I would still owe him $ 500 as that’s what it costs to get him out to the job site. Not having any options, I opted to let him finish the work. The entire work took about 1.5 hrs from start to finish. I will never use them again — hope you don’t make the same mistake I made either.

I received two warnings from DWP that my water consumption was 6 to 8 times higher than it should be, so I called a plumber to look for a leak. The plumber from Monkey Wrench found a tiny faucet drip, but nothing that could cause the water usage issue. Nevertheless, he charged me $ 300. I called another plumber and he found the leak (a broken pipe in the sprinkler system), fixed it, and charged me $ 225.

Wow! I can’t believe I’m writing this but im truly impressed. I’ve had so many issues with plumbers in the past that finally for a plumbing company to actually be responsive is pretty impressive and show up on time and not change the price on me 5 times. I would definitely use again!

I have a Takagi T-​K3 tankless water heater. It worked fine for 7 years then 2 weeks ago it stopped working, started working again, and then after it stopped working the second time, I went on Takagi’s website and found Monkey Wrench on their list of approved plumbers. I checked them out on Unilocal and since the reviews were good, I called them.
Mary was able to set up an appointment for me the same day! Ryan (one of their experts in tankless water heaters) came out, and he was able to correctly diagnose the issue with my tankless just by listening to my description of what was happening. Once he opened the unit up, it was exactly what he said it would be. Unfortunately, Takagi was closed due to Good Friday, but Ryan was able to get the part I needed the following Monday, and have my water heater back up on Tuesday. He was extremely knowledgeable, courteous, and explained everything that was going on.
Throughout this whole process, both Mary in the office and Ryan the plumber called and updated me on my appointment and part status. Monkey Wrench’s prices may be a little higher than other plumbers, but the customer service was top notch, and Ryan’s expertise was worth every penny!

Really impressed with my first experience with this plumbing company — that was recommended by the water heater supplier at the first place. I must say that I got an excellent service. The guy (Marty) was there on time and did a very clean job. Mary was very helpful when I called. I would use this company again :)

We have used Monkey Wrench 4 or 5 times over past 4 years and all work has been great. We are a business and yesterday 1 of our 2 Takagi Tankless water heaters wasn’t heating very hot. I called Monkey Wrench around 10:00am and somebody showed up by 11:00am! This may not sound very impressive but we are in Topanga Canyon which is minimum 30 minute drive from santa monica or valley and our experience with repair companies is that they usually come the following day at earliest. Unit was diagnosed, repaired and super hot water flowing within an hour. Having tried maybe 4 other Takagi repair companies in past 12 years I will not call anyone else when unexpected issues happen and with tankless heaters almost every issue is unexpected.

We had a Norwitz tankless water heater that has been working like a charm for years. These guys supposed are experts and they came out to fix it. Being non mechanical person a simple thing with the remote control had to be turned on… He goes on to tell me if I don’t re plumb some of the pipes that it will start malfunctioning very soon. Of course he wanted $ 900 or so.
Of course I told him to take a hike. I could smell an upsell a mile away and the fact is the water tank has been in for 5 years and we have had no problems with leaks. So this service man charges me $ 175 to turn on my heater.
I own a service business also and I understand the trip cost but the cost to turn on something and takes 5 seconds is ridiculous. When we have something we fix and it takes a second we don’t charge ridiculous prices and in fact many times we don’t charge.
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So — Never in my life did I think I would give a plumber a 5 star review. In fact, I’ve had only terrible experiences in the past. All those commercials about $ 99 drain clog repair are complete BS. Plumber comes to your house, claims its something major and tries to sell you hundreds of dollars in crap.
Any, I called monkey wrench because I had just that, a clogged drain (two actually). Nothing crazy. One bathroom had a childs toy stuck in the tub. The other shower was new and had a plastic covering on the pipe that was never removed.
Most plumbers would have made a big deal out of it and pretended it was a major issue that needed repairs. The Monkey Wrench plumber didn’t even charge me for the shower. It took him literally 30 seconds to fi. The tub took about 15 minutes and he was out the door for a VERY reasonable price.
Will only use them from now on.

I used Monkey Wrench 3 times for the same issue, all within about a month. Each time the plumber walked away confident that he had fixed my shower, which was dripping and not maintaining water pressure. And each time, within a day or two of his leaving, the issue came back.
After the last time I decided it wasn’t worth having them return to try again, so I called another plumbing service. They came by today and said that the Monkey Wrench plumber didn’t fix the cause of the drip and didn’t complete his work.
I won’t know if the new plumber solved my issue for a few more days, but I can confidently say Monkey Wrench never did. I won’t be using them again.
(2 stars instead of 1 because the receptionist was friendly).

I scheduled an appointment to have my water heater looked at and they gave me a time window. They plumber showed up an hour later than the window and no one called, I had to call them. However, even if they did call – it was like a 3 hour window so there really isn’t a reason to be late.
They said they could replace the water heater but also wanted to do a ton of other work that seemed unnecessary I told them I only wanted the water heater changed to keep the cost down. They did not give me a price on the spot so I waited for an email quote that came in the next day. It was definitely more expensive than I was expecting (well over $ 1000) to change the water heater and a couple of connections. I went with someone else.

I called last Thursday morning to have some work done for our office. The guy who answered the phone said someone would call me back, but no one did. I called them back Friday morning and they sent someone out promptly.
Our garbage disposal was not turning on and we needed a water line run to our new refrigerator so the ice maker would work. The total cost was $ 575, which included a new garbage disposal, as they suggested ours was a goner. He showed me that it was leaking, though it was not leaking before his arrival. I’m not saying they did anything dishonest, just sayin. There was also a small crack in the J-​pipe of our sink, which he swapped out for us, which was great.
So in the end they did a good job and got things done.