Monkey Wrench Plumbing Co.

My Takagi tank-​less water heater stopped producing hot water. Ryan arrived on time, diagnosed the problem, gave me an estimate for the repair, and repaired the heater. I watched him do the repair. He was very efficient and was clearly well trained. Ask for him by name.

Ryan had a great attitude and was very knowledgeable and experienced with my Noritz tankless water heater. He made the necessary adjustments to get it working correctly.
Thanks Ryan

I had a mixed experience with these guys. I had two toilets that were not flushing properly (taking 2 – 3 flushes to flush solid waste). They charged me $ 175 for doing a «clean out» of the drains but it didn’t do anything. The next day the flushing issue remained the same.
On the phone they did state that my toilets were too old and needed to be replaced. Then they wanted to charge me $ 750 per toilet to replace it (although this price would include a pressure toilet provided by them).
Their prices are quite expensive. I bought two toilets and hired a handyman to replace them for $ 600. The handyman even picked up the toilets for me from Home Depot. These guys were asking for $ 1500 for the same service (although perhaps better toilets — not sure what kind).
Just wanted to share my experience.
Wish I paid some of the money I paid these guys to my handyman. I guess they did their job but $ 175 is a bit much to tell me that I needed new toilets. One positive was that they did show up the next day, so they were prompt.

Wilder from Monkey Wrench Plumbing Co is a true professional — understood the issue and showed me how to correct them. Everything he needed was on his truck and I have hot water again. If I need something again I will call and ask for Wilder Jimenez — Truly a master in plumbing.
OUTSTANDING Service and good prices.

We have had a number of plumbing «challenges» of recent, including a water heater that others could not fix, a smell in the dishwasher that others couldn’t find and a smell in a back bathroom that we also couldn’t locate. Not only did they resolve all of our problems, they gave us solutions that were economical and logical. All of their personnel have been professional, courteous and personable. We have gone through a number of plumbers over the years. but the search for a reliable plumbing company is over.

I scheduled an appointment to convert my propane gas hose to natural gas. Staff was prompt and helpful. The technician came and told me it was a simple job. He grabbed my tools and was able to unscrew the hose from the grill. He did a great job and I’m happy with the service. But, it all happened so fast that only after he completed the job was I able to ask for the price. And it was expensive. I informed the company and they promised to make sure all technicians inform customers of price before doing the job. I advice everyone to keep an eye for this. Overall, I like the company and would call them again for future jobs, but I will make sure that the price is explained before feeling like I have overpaid after the fact, again.

Very impressive work. Second time using Monkey Wrench Plumbing and yes
very pleased with the professionalism of Daniel and the company.
He showed up with just the right parts and went right to work. I recommend
highly. And will use him next time, and the time after… and I encourage you to do the same. Also strong recommendation for Mary M. Thanks Mary.

These people USED to be good. We had good service from them a couple of times. But today, they agreed to arrive between 12:00 Noon and 2:00 p.m., with a 30-​minute warning of their arrival. By 1:53, no one had shown up or called. I called them to ask about status, and told someone was «finishing up another job» a few miles away and would be «on their way», without any kind of time estimate. When I complained about them breaching the 12 – 2 time window to arrive, AND no one calling about it, she was distracted and talking to other people in the room instead of listening to me. There was still no firm estimate of arrival. I asked for a discount and they promised 10 percent off. I’m still waiting their arrival. I have to go to work in an hour and now we’ll probably have to reschedule entirely, after taking a morning and part of the afternoon off. There are just too many alternative services out there, especially in this age of Unilocal,to put up with this crap. If you’re a business owner, be warned: If you don’t SHOW UP when you say you will, or at last CALL to warn customers about blowing a time deadline, be prepared to pay the price with the loss of business.

I switched to Monkey Wrench about 2 years ago and have not regretted it a bit. Not only are they timely, courteous, skilled and efficient, their service professionals are exactly that — professional. They get the job done and they get it done well.
We had a problem with corrosion in our pipes and they replaced the piping that should have been completed by a previous plumber when we did our initial remodel, but I don’t know if it wasn’t done due to oversight or lack of budget. I called the original plumber to go over the scope of work to be done and the pricing and they conveyed that Monkey Wrench’s quote was more than fair.
Wilder was so pleasant and thorough with the work at hand and we have not experienced any blockage issues since. He is definitely a credit to the company.
Thank you, Wilder and Monkeywrench. You have a customer for life if you keep this up :)

From taking the appointment over the phone to how quickly they dispatched the service professional (Ryan), to how quickly he diagnosed the problem to how quickly he fixed it, I was wowed again and again. Even his demeanor and professionalism were top notch. Stellar from start to finish. Now I understand why the water heater maker I called was so insistent that I call them. Really appreciate your fixing my hot water guys.

I called Monkey Wrench and Daniel arrived two hours later. He was a true professional. Had all of the required parts and even fixed a few things extra. He then gave a free full home inspection inside and out and had some excellent recommendations for work needed. Would recommend them to anyone that asks.

We had problem with our newly installed water heater (installed by someone else). Manufacturer recommended Monkey Wrench. We phoned received a same-​day appointment by Heather. Marty was on time; courteous and efficient. Problem is gone! Will definitely use Monkey Wrench next time we need a plumber. Al and Patti.

Monkey Wrench continues to impress. From saving the day when I had no hot water to being professional and quiet in installing a new stand for my water heater. They will be my plumber for a long time to come.

Yesterday was the second time that I used Monkey Wrench Plumbing. The first time was for a water heater repair. The water heater was under extended warranty from Home Depot, and thank goodness I had an extended warranty. The water heater had a defective pilot assembly as the pilot placement burned the thermocouple within two years. The plumber diagnosed the problem and fixed it quickly and competently.
Yesterday, I needed them to fix a gas wall heater for a rental unit. Heather and Mary who handle the phones and dispatch were most efficient and professional in setting up the appointment with a three hour window and then giving me the heads up on when Ruben would arrive which was actually at the beginning of the window. Ruben scoped out the problem and fixed the wall heater within a half hour. I couldn’t have asked for a more professional service person or company. Thank you Monkey Wrench Plumbing.

Amazing Professional Service Plumber, Funny And Fun To Talk to And Deal With .
Daniel .G YOU ARE THE MAN, And Defiantly Will Recommend You to Others.
Good Price

Congratulate me, this is my first Unilocal review ever. I work for a property management company and I called Monkey Wrench Plumbing to flush out the boiler that caters to a 20 unit building. Their representative «Heather» and I scheduled a time for the technician to come out and flush out the boiler which means, there will be no water for the whole building during this operation. We decided to have the water shut off from 9 am to 11 am 2 days later so I can have notices up telling the whole building the water will be shut off from 9am to 11am.
Well, today is the day of the appointment and Heather now tells me that the technician will come out between 9am and 11am but closer to 11am… I told her that wouldn’t cut it because if the technician came out at 11am then I can’t have the water shut off. Heather then tells me, «Hm… Yeah… let me see what I can find out» knowing that there’s something wrong with that. Then she comes back after putting me in a brief hold and tells me «I’m the one who scheduled with you and I told you that the technician will come out between 9 and 11.»
I know that there can be communication problems in work orders, but to me, at my job, this was my priority one, I have been at my job respectively for a long time and know what to do and what to say, but this company coming straight hard at me saying that we discussed something else when I know for a fact they’re the ones who made a mistake really frustrates me. I don’t know about all the good reviews here but I wish I could give a 0 stars.
Very unprofessional.

these guys are FANTASTIC! if i could ever say that a plumbing company appeared «dapperly», it’s this company.
extremely professional, quick, & efficient. i received a call prior to their arrival and a followed up checking on service by a lovely woman named mary.
i would definitely refer or use them again.

I am so beyond satisfied with the service that I received from Monkey Wrench today. Last night, my husband and I installed a new thermostat and in the process our air conditioning completely stopped working. After a sleepless, sweltering night… I called about 5 companies who I found on Unilocal.Monkey Wrench was the first that had a warm, helpful, competent person answer. they were also the only company (I had called a few others to get price estimates as well) who were able to come out today. This was important! Nothing is worth more than my sleep. They told me that the service call would be $ 125. Truth be told, a few of their competitors charge less, BUT, I am not sure if they offer the same extensive diangosis and thorough, truly caring service that Monkey Wrench does. Ruben Gaete was incredible! He spent about 2 hours here even though he essentially fixed our cooling right away, he was so thorough that he stayed the extra time to ensure that our heating works (even though this was not m yconvern, it was his… he didn’t want us to be high and dry come winter), he helped me figure out which AC unit was ours (on our roof of our condo), he showed me how to use our new thermostat and he literally contineud to check the cooling and heating features multiple times to be sure that everything would function perfectly. He even gave us advice about how often to change our filter and which filters to buy to save money. This was no doubt the best $ 125 ever spent! After reading many horror story reviews about people needing to have three seperate companies come out before they have a fix, I know that we got extremely lucky to have Ruben be the first person to show up to fix this problem.

best company! best service!
strongly recommend

We were in dire need of a plumber (the folks my wife had used for years became very flaky). I called and they had a technician here that afternoon. They were prompt, courteous, knowledgeable and affordable. I will be using them in the future!