L’occitane En Provence

Update: you have to check the Orchid & Neroli. Light and sweet. Neroli is the Orange flower bud. Smells better than the Jasmine flower’s scent. Enchanted perfume.

It’s hard to find a gift for a friend’s significant other with limited knowledge of what they really enjoy. I came here with no idea on what to get and left with a bag of soon to be used products for a few people.
The associate, Roger, was very helpful with explaining each section of the store and types of feelings various aromas provoke. Come here if you’re in limbo on gifting ideas. Who doesn’t like ‘smell-​goods’ that smell good. ;-)

Just left and spent about $ 150 here with Roger. I even have a L’occitane budget I spend monthly I’m obsessed with the products. Roger is my favorite to shop with here; he’s so informative, professional, and makes the experience fun. He already knows my taste so he knows what I would try and gives great recommendations. I really enjoy the body oils and milk concentrate and often get complimented on how good I smell. So glad this store is close to my home.

I never really post Unilocal reviews, but this store’s customer service was phenomenon compared to the other stores at the same shopping center, so i have to leave this review. I visited the shopping center around 8 – 8:30. Other places i visited tonight, like MAC and bath&body works, had HORRIBLE customer service. I know it was close to the time they were about to close, but i was not asking for something crazy. Other stores were empty and i had some questions, so i wanted them to help me but instead, i got ignored. Im glad i decided to go in to L’Occitane tonight. I got what i needed and the sales associate that helped me really made my night.
When i first walked in, i was greeted immediately by a girl with blonde/​light brown curly hair. (Cant really remember if it was light or dark but definitely curly hair) I really wish i asked for her name, then i couldve gave her a shoutout here! She helped me with great customer service and answered my questions so throughly and even recommended me couple great products. Its been hours after i visited the store, and my hands are still smelling amazing from the rose scented hand cream she recommended to me to just try right before i left the store. Im so happy she helped me today and i will definitely be back to buy that hand cream she showed me because of her genuine & awesome customer service. THANK YOU!

Love this location! The sales team really impressed me with their men’s product. I’ll be back for sure!!!

This is such a beautiful store the products are displayed with care and makes for easy shopping. Shea butter hand creams, natural skin creams and serums, a men’s line of products that smell divine! I could spend a while in here… they also do mini-​facials :-) for both men and women! L’Occitane offers luxurious skincare & body care products for everyone to enjoy. And, Oui Oui its French!

Great stuff!!! (If you can afford it .)

What a pleasant visit!
I just walked in, curious about any face/​skin care products (having been OVERWHELMED by one too many choices at Target) and was very pleased with the help from the SA :) she guided me thru some very appealing products and was VERY helpful and not like other SA’s who are very BLEH…
I have only used lotions and soaps from here but after getting a lil’ educated about some other products — I decided to do some more research!
So I didn’t purchase today but I will DEFINITELY be back!

I’ll give the benefit of the doubt… So there it goes 2 stars.
My bf and I walked in to get his sister a bday gift. So I guess there was a «special» going on, you spend $ 80+ and get a $ 18 shower gel — cool.
I’m familiar with the almond line and can careless about the other stuff, so I told him to get her some stuff from this line. He got her a $ 49 body lotion, $ 25 shower oil, and $ 40 scrub = $ 114 + tax. I had a 20%off coupon and the shower gel was free (that was the deal, right?) so that’s a total of $ 91.20 + tax (9%)… I’m still getting the shower gel, right?
So after Roger scanned everything, for some weird reason the total was around $ 115… uh… wtf? My boyfriend did the math and kept asking Roger if he took off the shower gel since that was the deal… blah blah blah Roger did the «math again in the system and tadah! he actually charged the shower gel… oops, maybe it was just a mistake, maybe he forgot, maybe he didn’t mean to… still I was like… hmmm shady~ so I got home and checked the l’occitane site, and guess what?! there’s a better deal online and at stores — $ 22 for any $ 45 purchase (little yellow suitcase with 5 travel sized products)… but no one mentioned it… oh the best part! the deal goes from july 30^th — august 19^th (today is the 17^th)… how the hell in the world none of the sales reps are aware of this?!
Bullshit.
Needless to mention I’m not gonna ever shop here again.

Staff is very friendly.
Half the time, this store does not receive the specials that I hear about via email.

In many cases, a L’Occitane is a L’Occitane. This new store in Downtown is… a L’Occitane! But hey, it’s really nice to have something like this Downtown. I remember the days when Downtown L.A. was like «28 Days Later» on evenings and weekends (minus the zombies).
The store is nice, a little more spacious that some L’Occitane branches (e.g., Century City, Beverly Center), with an area in the back for what looks like facials and such. (It looks like they’re still waiting to get the water for the sink hooked up back there, though.)
The staff has been quite friendly on my visits — not too clingy, not too aloof. On my visits, I haven’t gotten that running commentary on every tube and bottle I touch, but if I have a question, it’s not an ordeal to get it answered. It’s a nice store, and I’m glad to have it Downtown.