Hertz Rent A Car

Never even stepped foot into this location, but I did call and speak to someone who was unfriendly, had a little too much sass for customer service, and pretty much was a smart a$$ with me the whole time on the phone.
the ratings for this place should be enough for you to stay away. There are many other rental companies in this area since it is in such a «touristy» area of town, so do yourself a favor and try another rental company. (FYI: Enterprise is nearby and they also got better reviews).

Let me start by saying, «Do not rent here!» I only came here because my insurance set it up. Communication here is horrible! All the cars smell like cigarettes and are completely dirty with trash in them! When I returned my vehicle, I stepped out of my rental and the guy took my keys and handed them to someone else. Did not even clean the car, or wash it for the new customer! That’s disrespectful! And to top it off, they said they couldn’t even close my rental agreement because my insurance hasn’t extended my rental! This is weird and I better not be charged. This company is no good in my book. I will never rent from Hertz!

Made my way through traffic on a Friday for absolutely nothing.
I’d give a zero review if I could. Complete waste of time after placing a reservation online and they did not have the car. Did not offer an alternative.
Seen careless about the way they conduct business.
Never again.

This place is probably the worst rental experience I’ve had in my life. I’ve been with Hertz for a long time and have a relatively high status with their loyalty program.
All I can say is that the people working their don’t seem to enjoy what they do. Everything was less than the minimum effort and to me, this is sad.
Hertz doesn’t deserve my business and in all likelihood they don’t deserve yours either. Go to Enterprise down the street – much better experience.

Hertz is always professional in dealing with me. I have never been disappointed with a Rental yet. They really go over and beyond my expectations of customer service…

I’m ONLY giving this 5 stars because the general manager of Hertz for Los Angeles contacted me in regards to my negative experience at the Mid City and LAX locations, read my Mid City review for my details, but this location is much better than the others. Literally they gave me a Mercedes Benz in less than 10 mins. Although the car had some prior damage I just took it because I was completely over getting Impalas and ghetto Hyundais…
Alex and his other colleague who I spoke to while waiting were super nice and funny! Made me forget about my foot getting ran the fuck over!
Thanks yall!!!

I had a great experience renting a car from this Hertz location. I made my reservation online ahead of time and Porsha assisted me when I came to the location to pick up the vehicle. I did have to wait several minutes to be helped because they were understaffed and had several other people to tend to, but I wasn’t in a hurry so I didn’t mind. The vehicle was immaculate when I received it. Tyrone did a great job cleaning it and he even checked the tire pressure before I departed. I dropped the car off this morning and checking out was even easier than the pickup. I’ll definitely be returning next time I need a rental!

Avoid at all costs. Don’t use hertz ever. This location is by far the most disgusting and worst renting experience I have ever had. I hated everything about this place and how they treated me. Avoid!!!

I didnt have any issues here. Not the most convenient to my residence but this is where AAA/​Western Collision arranged for me to pick up a rental (they actually sent someone to pick me up at the repair shop). The agent at the rental counter was friendly and gave me a few nice options of cars to pick from. He was straightforward with the terms of the rental and didnt try to up-​sell me on extra insurance, etc. They were nice enough to let me return the car to another location closer to my house, and a courtesy driver there was able to take me home. Great customer service in my opinion.

I will never go to this Hertz location again, and because of my experience here I will probably avoid Hertz altogether whenever possible. The manager was belligerent and condescending. I asked for an economy car and without being notified was upgraded (or was I? Because the car I drove was advertised as economy). In any case an upgrade charge was added to my bill, even after the staff verbally agreed to put me in the standard car, I was told that was what I was getting (I asked several times upon pick up), and that is what my reservation was for. When I addressed this with the management later he acted like it was my fault, shaking his head at me and starting from the beginning to be very aggressively argumentative. He even tried to make me wait an hour for the original staff member to come in so I could presumably confront this person, who he kept trying to get me to accuse of flat out lying, as if to distract from the financial issue and make it a emotional one. I told him flat out that I was not going to pay the fee that was snuck in to my bill in a completely unethical manner. I was firm, but he acted like I was hysterical and told me to calm down. I am willing to bet if my boyfriend had come inside to talk with this manager the treatment would have been different. Overall I was very disappointed in the argumentative manner the manager handled the situation versus being professional and courteous.
And even after they tried to covertly charge me extra, when I asked to see the breakdown of the bill the second time I actually had to argue with the staff to get him to print it out before I would sign the charges to my card.
They are fraudulent scammers at this location.

The worst experience ever… I rented a prepaid car from hertz in LA. After arriving at the airport from NY, we tried to hail a HERTZ bus to take us to the rental location. None of them stopped. We had to walk hundreds of meters back to the international terminal to get on the bus. Once we arriver at the dump they call the rental building (even the few seats they had were dirty and ripped) the line was so long that they told us it would take around 3 hours to se an agent. Another alternative was to use an automated system where you talk to an agent on a screen. I was not better and it took an hour and a half to get our contract. We had rented an SUV since we needed 5 people to fit in. They told us the car was in bay 218. In the LA sun, we hauled our luggage to bay 218 and there it was.2 door sports Chevrolet. We had to go all the way back to sort this out. another 40 minutes. and finally got a decent SUV. 4 days later, we returned the car, full gas, no damage etc and left. The agent had told us on the screen it was all paid for with taxes included. Then I saw there was an additional charge (on top of the prepaid amount of $ 142) for a total of $ 214 on my credit cad. When I called the cust. service they said take it or leave it. Here is the breakdown of additional charges:
Damage waiver $ 68
Liability Ins. $ 56
Concession fee $ 33
Tourism fee $ 4
Uninsured motorist protection $ 28
Customer facility charge $ 10
Tax $ 16
Never again.

This place deserves negative stars. The biggest rip off I’ve ever experienced. It was so egregious that I will never deal with anything named Hertz again ANYWHERE IN THE WORLD. My car had been hit only an hour before, and I was still a bit shaky. My insurance company made the Hertz reservation. The clerk pretended he could see my insurance coverage while doing the paperwork! THIS WAS A LIE. All the while saying «only $ 15 a day» which my insurance would pick up, the truth was I was going to be hit with a whopping, summer– vacationing-​canceling over priced bill to add what he kept telling me was not covered by my insurance. What was supposed to be a few pennies a day was more than the car rental for the 3 weeks my car was being re — made. As this guy is handing me the keys and showing a few quirks of the car, he repeated «just $ 15 a day.» Stay away. Far away.
Hertz on La Brea did not like my review and contacted me about it. This issue could be resolved, but they couldn’t figure out a way to make someone else pay for their shoddy and crooked business practice. So they said there was «nothing» they could do. These people ripped me off good. Don’t trust anything they say.

I would give negative stars if I could. I’ve never had such bad service in my entire life. I never write negative reviews but this time I have to.
They gave me the filthiest car I’ve ever seen. There was actual ketchup on the passenger seat, food and trash on the floor, but since the day was almost over the guy just pushed me out of the lot.
My experience also tells me that they probably don’t do maintenance on their cars.
My insurance was supposed to pay for everything, I wasn’t supposed to pay for anything but they still charged me $ 130, no idea why. Zero heads up or anything.
The staff was agressive, slow, unhelpful, and overall sketchy.
Slow clap…

I booked online for a car. Came to pick it up. And they didn’t have the car that I booked online for. Then they try to put me in a much smaller car, otherwise known as downgraded me from a premium car to a economy car and wanted to charge me the same amount. They were very disorganized and rude.

Let me start with saying that I’ve been renting with this location for quite sometime. It is the busiest location outside of airport locations in the world. So… they do quite a bit of business, they do get busy, but if you are a Gold Member, you are taken care of easily.
Everyone who is there is pretty accomodating if you’re not a jerk to them. I’ve gotten upgraded many times for free without having to use any special codes or coupons, they are just sweet at this location.
Make sure you call the location if you book online to ENSURE any rental you want and car preference you want, sometimes people don’t return cars on time, so you should always ask about what is in the lot, rather than risk a car that is being returned the day you’re booking.

I will NEVER go to this Hertz Location again.
Staff act like they are doing you a favor by being there… Car Level I had «Reserved» through AAA was not available & they tried to Manipulate me into taking a higher premium car at a «discounted rate» that would have been DOUBLE the rate I had originally reserved,…He kept Insisting that he was doing me a favor & he was willing to «take the loss». I also asked if I could take the more pricey car they had & return the next day to swap it out & was told NO.
A Chevy Sonic came in after our lengthy dialogue & I was given that. the car & told «see it all worked out»… The car was in good shape, (no issues). Gas level marking system for Hertz is very poor & was not explained– i opted to get the hertz fills your tank back to the level where you drove of the lot… it was a little below ½, (1 bar lower), i returned it 2 bars above ½…he was trying to charge me for gas fee/​service, when i was trying to explain it was 3 bars higher then when i left a week ago, he was condescending, dismissive, rude & a really poor communicator– he kept saying «i will give it to you», when he was incorrect & there was nothing to «give», then he started saying, «you’re right, I’m not going to argue» repeatedly without owning or understanding what i was communicating.
Finally, he dismissed me by pushing the paper work at me & telling me what my final charge was… I asked him if that meant he wanted me to leave & he said nothing & glared at me.
I was not happy with the service I received on Pick-​Up or Return, (FYI– It was the same Rep). Unfortunately ½ way through my voice raised during this return transaction & at no time did a manager approach us to help resolve the situation/​issue.
Finally, while at this location, not once did I observe any kind of genuine friendliness, courteous from any of the other reps with their customers. I repeat that I will Never EVER rent a car from this location again.

Terrible, terrible service. Severely understaffed and when I finally got to speak with someone, they were trying to overcharge on everything. Do not rent from this location!

It was a holiday weekend the Hertz office at 361 North La Brea was full and due to close in just over an hour. We had to wait over half an hour to be seen but Julian, the assistant who saw us, was friendly and efficient. Ten minutes later I had the keys to a Toyota Carolla
I drove off the lot and when I pressed on the brakes it grinded loudly and made suspicious rattling sound. I tried it a couple of times and each time it made the same sound. My wife was using the car to pick our 11 year old son from the airport and no way did I want them in a car with suspect brakes! I drove straight back into the lot and went into the office, which was know even more packed. Julian was not there so I approached another assistant and told her I needed to report a problem with the car I had just been given.
She told me to wait while she finished up with a customers, which I did. However when she had finished and I approached her desk, she told me I needed to go to the back of the line. That would have involved another 30min wait and I told her that I thought that was unfair, I had already waited in line and been given a car that I had safety concerns about, therefore my original transaction had not been completed. I had not stood in line to be given an unsafe car. She told me there was nothing she could do about that and I needed to join the line. I reiterated that I thought that was wrong and asked to see the manager. She told me that she was the manager. I told I her that intended to make a formal complaint and asked for her name. She refused to give her name, saying that wasn’t company policy! Its not Hertz policy to let customer’s know the name of the people who manage their offices on their behalf?
By now I was furious. I took a photograph of her and left.
It is a Sunday today and I will take the matter further tomorrow with Hertz, so watch this space for an update. In the meantime, do yourself a favour and rent a car someplace else, hopefully one with working brakes!
PS, My wife found the manager’s name is Shania (Shana?). If you do end up here, make sure you get served by someone else.

This place is a joke! Just read the reviews and you’ll see. Your better off going to enterprise right down the street!
My car was being fixed at a shop on SMB and the owner of the shop was nice enough to rent me a car while my car was being worked on. Well he works with this shit hole hertz location and when I rented the car he told them to charge his account for the rental.
Of course I had to put my credit card on file with them because I purchased the protection plan which was like $ 15 a day or whatever. So basically that’s all I should have paid for. But after returning the car they charged me for the entire bill instead of charging the shop that was fixing my car. Even though the owner specifically told them to charge him! They are so stupid and when I tried to call for a refund I had to call over and over and over in the span of like 2 weeks just trying to get ahold of the manager Alexi. He was always «out of the office» or had «just stepped out» and the other employees kept taking my name and number down to have him call me back but of course he never did! And when I would call, the phone would ring and ring and ring forever, they never wanted to answer!
Finally I got fed up and just called the guy who fixed my car and explained the situation and he ended up sending me a check (very nice guy). If you ever have car problems take your car to him, his shop is called G&B auto in west hollywood on Santa Monica blvd. His name is George and his shop has excellent reviews. Anyway don’t rent a car from this hertz location, they don’t deserve anyone’s business. Seriously go 2 blocks down to enterprise. It’s on the same street.

I was a little nervous when my body shop suggested Hertz after reading the reviews about poor customer service, but I’ve got to say that my experience with these guys was a breeze, and I never wanted to throw things across the room or storm out kicking and screaming.
I got into a freak accident that warranted my car not drivable, so after being towed to a nearby body shop, I called my insurance company who suggested Enterprise, but this was on a Saturday at about noon, and apparently they were only open for another hour or so, and when I called to ask if they could come pick me up they answered with a flat out «no» and no alternative to bring my business to them. I hung up flustered when the body shop mentioned calling Hertz for me (their preferred rental car company and now I see why). A woman came to pick me up in a matter of minutes and helped transfer my ridiculous amount of bags from my banged up car to hers. She was pleasant, friendly, and sympathetic to my current situation.
Once we were at Hertz, she ran through all of my options with me and helped get me in and out within a half hour of being picked up.
The car was brought out to inspect freshly washed (the only ding with that is that it was difficult to notice all the faults of the car since it wasn’t dry) and I drove it right out into the real world just like that.
My car was finished earlier than anticipated, so I swung by Hertz at around 4ishpm on a Friday and they were able to take me over to the body shop after returning the car with no wait time at all. It was really unexpected and appreciated.
If there are a lot of people in the actual location or calling while you’re there, it can seem a bit chaotic, but I didn’t really encounter anything in particular that complicated my process.