Gucci

The Asian lady here really makes you feel unwelcomed. Makes you feel like you’re wasting her time by speaking to her. Notice from other reviews here that others feel the same way about her as well. Something needs to be done about this lady. We spend good money at these stores to be treated this way. The Gucci stores at Crystals and Ceasers are amazing. They sure know how to treat a customer. Too bad I live close to this location. Try Glendale Galleria… selection is small but they are much nicer there

I am disappointed with the level of service that I received. I went in on Sunday January 3^rd at 1100 opening time. Being the first customer I expected to be easy to get service. I had to ask a guy in a black suit for service, Turns out he was security and told me to ask one of the girls for assistance.
Once we were helped out by a girl (I don’t remember her name, short Asian girl) it seemed that I was taking up her valuable time with an exchange that I was trying to get done. Not happy with this location.

The guy at this store who «helped» me Nathaniel was so desperate for big customers that when I asked him where the sale items were he just opened some drawers and left me standing there… He kept running around person to person to see if anyone was gonna spend a lot so he can get his commission. In the end I ended up buying a pair of shoes but when I made my purchase I still felt like he wanted to hurry up and get my sale over with. Not gonna go back to him for sure…

I love this Gucci location ! Irma is my person shopper at Gucci she is the one who always helps me and goes out of her way to help. She’s always available if am at the store or if u text her. She is very attentive getting me something to drink champagne yummy. This is why I always come back to this location just because of Irma. I don’t understand all these bad reviews. People who have a negative opinion am sure are the window shoppers who get upset. However I recommend this place just because of Irma. Ask for her or other sales reps they are very helpful and nice and have great quality designer clothes and bags.

I needed to exchange some classic sandals for a slightly larger size even though it was past the return of 30 days policy, LuLu was my sales associate and initially she thought they were out of stock and but she found them in stock. I was in and out and on time for lunch thanks to LuLu and her personal service.

Walked into Gucci and got myself the most nicest pair of shoes ever.
The price was amazing
The shoes are amazing
The people that served me were very nice
I can’t promise i will be back but I would definitely buy another pair of Gucci shoes

Great service!!! This store always has a good selection of everything. If your in LA drop by.

Mina, John & that black guy that looks like maxwell is like family to me I love this store so much I buy stuff everytime I go to Beverley Center just to say what’s up to them. I recommend this store everyone & anyone they treat you like a celeb no matter the race, sex or status.

Sales people are very kind and patient as I am a girl who can never make up her mind. I go in for shoes and leave with a bag etc. But they are extremely helpful. I’m a fan

Granted it isn’t my first time at Gucci and I know the prices are ridiculous but it is a high end store and is not for everyone. If you have to get in there and ask prices repeatedly, you probably should not be there.
With that said, I had purchased a baby box set for my daughter titled «My First Gucci Outfit» even before she was born back in May and I got 3 – 6 month size. We finally put it on her yesterday and it just didn’t fit right. I took it back today to exchange and they a) don’t carry it anymore b) cannot do anything at all c) offered zero options for me.
I had the bag, box, receipt and tags. It was brand new. I felt more like at a swap meet with that ignorant all sale final rules.
Caveat emptor.

Like the other reviews have stated, terrible customer service! I walked in here, the store was practically empty, and the security guard was standing by the door, no «hello welcome», NOTHING. I walked around, came in looking for a specific bag in a specific color, no one approached me to ask if I need anything. I was going to buy the particular bag, but hey I guess they don’t need my $$$. I’ll spend it at another Gucci that has good customer service.

Awful costumer service. They would not shorten a band on a brand new Gucci watch without proof of sale, which being a gift I did not have.

Awful costumer service. They would not shorten the band on a new Gucci watch without proof that that watch has been purchased at that very store.
Very unpleasant attitude from the sale assistant.

Hey guys. Here’s a tip for those who had to deal with bad customer service of some sort at one of the Gucci stores. I, personally, wouldn’t call the 1 – 800 number. If you want to get your point across and actually be heard, go straight for the president, CEO or Board of Directors. You may not personally reach them, because emails usually go through personal assistants, but I have always gotten a proper response. I believe it is because they actually care about their customers and they do care what the customer thinks.
After looking at some of the negative reviews, I felt it would be nice to help out to those who are angry.
All you have to do is use google to figure out who is in charge of the entire company. Contact them. Your voices will be heard!
Going to the store in a couple of hours. Hopefully I get treated nicely there.
Oh! I did google Gucci CEO and this is what came up. Maybe an email to him (which will probably first reach his assistant) will actually do the trick.
Patrizio di Marco, was appointed Gucci’s President and Chief Executive Officer in January 2009 having originally joined Gucci Group in 2001 as President and Chief Executive Officer of Bottega Veneta.

Great customer service at the Beverly Center location! I had called in to check for specific item and Nate the employee took the time to send me pictures of all the options I have to pick from. I made my decision without even needing to spend time at the store. I went picked up exactly what i needed! Quick and easy thank you for the help, I will definitely be coming back to this location for future purchases. Also they have a great variety of all item from bags to shoes, jewelry belts and more!

Love the brand Gucci but this location is horrible and the sales reps are really snobby. I went there to buy a purse as a gift for my sister and they made me feel like I owed them something. Someone really needs to put them on check… I did complain to the manager.

Very helpful sales people. I got what I needed. As I got in and out in couple minutes.

Horrid customer service on the day after Christmas. We spent a ridiculous amount at
on one of Gucci’s kids style purses for our daughter, only to be very disappointed as it was so small it was almost unusable. We came here the day after Christmas to either exchange or return it, as this is the closest Gucci to our home — despite it being almost 25 miles.
To our dismay we were told because it was purchased online they could not return or exchange it — it had to be mailed back to
. Nevermind we had all the receipts and it was in original packaging exactly as received. Nope, its their «policy». Seriously, the store assistant manager sounded like she was reciting lines from her last job at TJ Maxx. Nevermind we have spent thousands at this store before. Nevermind that all she needed to do was look at the gear my wife was carrying (and the fact we had just purchased a Gucci bag for our 10 year old daughter) to make the leap we were likely the types to spend thousands more in the future. Nope, that’s the policy, you folks need to bring that to the post office. Just wow.
Well, sorry to tell her it is our policy to never spend another dollar at a luxury store that behaves like Ross. And it is also our policy to tell everyone we know who also buys luxury products of our experience, starting with Unilocal

I’ve been to this location several times to purchase gifts. The service has been decent. They usually find what I want and help me decide too. The selection is decent as well, not as big as the Rodeo Dr. location but probably has most of the items. Parking is less of hassle compared to Rodeo Dr. so I prefer this store.
They did take awhile to gift wrap my item once but it wasn’t a big deal. I usually come here knowing what I want to purchase. If you are browsing, they are friendly and will try to help you as well.

I called this store to make sure they had a purse in the specific color/​style I wanted and the person that answered my call confirmed it was in stock. I even repeated the color I wanted and he confirmed it was in the store.
I show up and what do you know… they DIDN’T carry have the one I wanted! The rep that helped me told that the rodeo drive store definitely had it.
Drove to the rodeo dr store and they didn’t have it there either!
It’s a good thing I had other business in LA, otherwise I would have been extremely pissed off that I wasted a trip here for nothing.
I swear. these sales reps are either just lazy, stupid, or they need more training on how to properly check items on their computer systems.
Wasted my time and just ended up buying it online.